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SearchSAP’s SAP Report Card

SearchSAP.com’s SAP Report Card. Vicki-lynn Brunskill, Editor, SearchSAP.com Jon Panker, Editorial Director, TechTarget. About the survey. Conducted via Web form, September, 2004 Invitations sent to SearchSAP members on n th name basis 300 surveys completed

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SearchSAP’s SAP Report Card

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  1. SearchSAP.com’sSAP Report Card Vicki-lynn Brunskill, Editor, SearchSAP.com Jon Panker, Editorial Director, TechTarget

  2. About the survey • Conducted via Web form, September, 2004 • Invitations sent to SearchSAP members on nth name basis • 300 surveys completed • Results to be published on www.SearchSAP.com

  3. Demographics

  4. Company size “How many employees are in your entire organization?” N=300

  5. Location N=300

  6. Purchase power What is your role in purchasing products, services and/or technology? N=300

  7. Deployment

  8. 0/0 Deployment Which SAP release do you currently work with? Which SAP release do you currently work with? • mySAP ERP • Enterprise 4.7 • 4.x • 3.x or earlier

  9. Release profile “Which SAP release do you currently work with?”

  10. Migration plans If you are not using Enterprise or mySAP ERP, when will you upgrade? N=300

  11. 0/0 Which upgrade path will you follow? • Enterprise • mySAP ERP

  12. Migration plans Which upgrade path will you follow? N=300

  13. NetWeaver “How well do you believe you understand SAP’s NetWeaver initiative?” 2003 2004 N=300

  14. 0/0 Do you plan to incorporate NetWeaver into your system? • Yes • No • Not Sure

  15. NetWeaver “Do you plan to incorporate NetWeaver into your system?” N=300

  16. Attitudes

  17. Value perception “What is your opinion of the following statement: ‘SAP products offer good value for the money?’”

  18. Market power in flux “Would you say SAP's market influence is…” 2003 2004 N=300

  19. Support report “Rate your satisfaction with SAP customer support in these areas.” Very unsatisfied Very Satisfied Avg. N=300

  20. Documentation “Rate your satisfaction with SAP documentation in these areas.” Very unsatisfied Very Satisfied Avg. N=300

  21. Corporate Image “Which statement best describes SAP's corporate image?” N=300

  22. Conclusions • Customers are, overall, pretty confident in SAP • Customers are embracing Enterprise (4.7) • NetWeaver message becoming clearer • Customer support and documentation declined since 2003 • Corporate image improved since 2003

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