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ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00003

ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00003. Presenter: Anna Mosupyoe and Prishen Reddy Date: 25 January 2012 Time: 10:00. Overview. Background Evaluation Criteria Submission of bid responses Disqualification of bids Procurement Administration

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ROAD ACCIDENT FUND VENDOR BRIEFING SESSION RFP: RAF/ 2012 /00003

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  1. ROAD ACCIDENT FUNDVENDOR BRIEFING SESSION RFP: RAF/ 2012 /00003 Presenter: Anna Mosupyoe and Prishen Reddy Date: 25 January 2012 Time: 10:00

  2. Overview • Background • Evaluation Criteria • Submission of bid responses • Disqualification of bids • Procurement Administration • Purpose of the RFP • Questions and Answers

  3. Background • RFP: RAF/2012/00003:REQUEST FOR PROPOSAL: SUPPLY, IMPLEMENT AND MANAGE A PRIMARY NETWORK SOLUTION FOR THE RAF CUSTOMER SERVICES NETWORK (CSN) FOR A PERIOD OF 3 YEARS • Advertised on 13 January 2012 • Closing on 07 February 2012

  4. Evaluation Criteria • Evaluation will be based on 90/10 PPPFA system

  5. Evaluation Criteria

  6. Evaluation Criteria (continue)

  7. Evaluation Criteria continue

  8. Evaluation Criteria continue

  9. Evaluation Criteria continue

  10. Original signed bid document • 4 hard copies • Submitted in sealed envelopes • Each schedule must be clearly distinguish, indexed and all pages numbered • Submission of bid responses

  11. Disqualification of bids • Bidders shall be disqualified if they fail to: • Submit a valid and original tax clearance certificate • Complete questionnaires in full • Submit true and correct information • Comply with mandatory requirements • Comply with prescribed response format

  12. Administration • RFP Closing Date: 07 February 2012 @11H00 • Venue: RAF Menlyn Reception 38 Ida street Menlo Park Pretoria • Bid responses sent by courier must reach the reception at least 36 (thirty six) hours before the closing date to be deposited into the bid box • Submission Register must be signed at the reception by bidder when submitting bid documents • Late bids will not be considered • All queries must be forwarded to annah@raf.co.za • Enquiries and clarification of technical issues will close not later than 27 January 2012 @ 11H00. Important note: • Please ensure that the attendance register has been signed • Name of company • Contact details

  13. Purpose of the RFP • With the current business model RAF cannot adequately fulfill its mandate • Problems experience include inaccessibility, poor service quality, reactive compensation system and inferior customer management • Improve information collection and management • the more useful information we have the more efficient our claims processing will become • Ensure pro active benefits origination • proactively originating claims results in the RAF budgeting accurately for claims payments • Improve service delivery efficiency and effectiveness • improving our service delivery will help change the public’s perception and engender a spirit of cooperation with our customers • Expand geographic footprint and reach • CSN channels comprises of offices in hospitals, mobile RAF and information collection agents

  14. High Level Understanding of Architecture

  15. Equipment deployed and Infrastructure Systems • Infrastructure Systems • Citrix XenApp • AD • Exchange • Webense • Business Applications (SAP, FINEOS, Old Claims, Knowledge Lake) • Equipment deployed at HSC • Wyse Thin Clients and Acer screens • HP multifunction devices • Enterasys policy based switches • Hauwei APN (3G backup with VB) • RAF standards for ICT systems • HP hardware for server infrastructure • Wyse and Acer for desktop infrastructure • HP printers and MFD • Enterasys LAN hardware • Cisco router and firewall

  16. Thank you Questions and Answers

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