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Bomgar Remote Assistance

Bomgar Remote Assistance. Chris Lesswing Corey Peterson Jacob Morzinski . What is Bomgar?. Secure Remote Desktop Tool Allows technician to easily connect to and support clients remotely. As simple as connecting to remotehelp.mit.edu. Why do we use Bomgar?.

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Bomgar Remote Assistance

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  1. Bomgar Remote Assistance Chris Lesswing Corey Peterson Jacob Morzinski

  2. What is Bomgar? • Secure Remote Desktop Tool • Allows technician to easily connect to and support clients remotely. • As simple as connecting to remotehelp.mit.edu

  3. Why do we use Bomgar? • Clarify the description of client problems • Faster resolution of client issues • Make needed adjustments to client system • Leverage tech support staff to increase coverage • Avoid walking 5 snowy blocks

  4. How to use Bomgar • go to: remotehelp.mit.edu • Click on technicians name

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