Engineering Professionalism

1. Engineering Professionalism Nathan Delson January 2010

2. Engineering Professionalism • Engineering Ethics is just one component of being a Professional Engineer. • Many items that do not violate ethics standards can still lead to pitfalls. • How one relates to their subordinates, superiors, peers, and customers will have a long-term impact on one’s career • There is a reason that Gracious Professionalism is regarded so high in the FIRST robotics Competition.

3. Professional Communicationsand the Perils of Email • It has been estimated that 80% of communication is based on non-textual cues (tone, expressions, etc.) • All lost in email, which can lead to misunderstandings • The 2 most important parts of an email message: • Subject line (don’t perpetuate out of context reply lines) • The To and cc list (almost never use bcc) • Starting an email stream • Introduce yourself and context of message • Include complete team on cc list • When addressing a delicate or difficult subject Don’t write an email; instead pick up the phone.

4. Handling Conflict • Handling conflict is a skill that we develop over our lifetime. • Don’t underestimate the importance of developing good relationships early on. • When a conflict arises it can then be solved easily. • Generally raise conflict issues privately, and try to resolve issues directly between parties. • Be very sensitive about raising issues with superiors, but do follow through if necessary. • Do address a problem; they rarely go away by themselves. • Be sensitive about over-claiming credit for oneself in a team project.

5. The Art of the Technical Phone Call • Review material on the web first so you sound knowledgeable • Ask to speak to an application engineer (otherwise you will be directed by default to sales) • Introduce yourself as a University of California at San Diego engineering student working on an Industry or research project (whichever is appropriate) • Get pricing and availability on all parts in question (ask if they have samples or educational discounts) • Ask about pros and cons of the various options. Ask about the strength of the company compared to their competitors. • Always get the name, phone number, and email address of the person you spoke to. • Remember that establishing a relationship on the phone is an art and requires good interpersonal skills. However, the reward for of a good phone call may save you months of research time.