Fleet Reliability

1. Fleet Reliability Repair Procedure & Paperwork Workorder Entry Process - Appendix K

2. Prime Energy Service & Repair Process for Oil Free Air Compressors Unit has Mechanical, Thermodynamic, Electrical and/or Functional Performance Problems 1st repair assessment in our RCC location Unit is a: • Significant Repair • Major Overhaul • Re-Power Or Needs more detailed analysis 48 Hours YES Input from: RCC Manager National Service Manager Service Technician’s National Service Manager approves quote Ship equipment to ACC the quickest economical way possible 24 Hours NO RCC rental checkout or minor repair Acc Service Center Provides: detailed analysis, Repair Schedule, Estimated completion date and cost. RCC closes workorder making unit available and receives purchase order 48 Hours Shipment of equipment back to RCC the quickest economical way possible NO ACC Repair Process Repair Process finished? YES ACC Test run

3. SMF • What step does the SMF come into play or when does this document get printed? • When the unit’s pick-up ticket is closed and the final bill is completed at the location. The SMF will print when this is completed at the location. • When should the SMF be used? • When a unit is sitting on the yard and required inspection is needed to determine the required repairs or inspection. During the 1st part of the 48 Hour Story.

4. SMF

5. SMF

6. Generating a Field Work Order Work Order/Field Service/Log Report • Ensure the customer signs copy of completed work • Complete a report for each new service call and if multiple units are repaired at the same site each unit should have it’s own work order • Fill in all blank fields Note: All Field Service calls must be entered into the Wynne System

7. Field work Order Form – Work Order/Field Service/Log Report Documentation Requirements Location # Customer Name Date Person Making Call Person To Contact (Job Site Contact) Phone Time (AM or PM) Equipment Location / Job Number Rental Unit or Customer Unit Preventable (Yes or No) Equipment Type Model No. Unit No. Complaint Cause of Failure Corrective/Repair All Parts Used Listed Hours/ Mileage Last PM Date / Hours Customer Signature Wynne System Work Order Form – SMF Documentation Requirements Detailed information on repairs required List of parts required to repair the unit Workorder

8. Generating a Work Order There are two methods to generating a Work Order in the WYNNE SYSTEM. • First method: Option 11 – 12 – 13 Open a Work Order (opt. 11) Modify an existing Work Order (opt. 12) Close and Bill Work Order (opt. 13) • Second Method: Option 14 Open a Work Order, complete and close in single step. • Warning!!! Once a work order is closed, you cannot make any further changes. If you have forgotten an action, you must open and complete a new work order.

9. Work Orders Equipment Selection After choosing the method of opening the Work Order, the system automatically prompts you to enter the following: • Password • Equipment Number

10. Work Orders Cover Page Set-up When opening a Work Order, the following are required fields for completing the cover page: • Work Order Description: • Enter the description of the problem and/or reason for opening the WorkOrder. Brief Description. Type overRENTAL CHECKOUT! • Description of problem must be precise and accurate information in order for it to be used properly Summary • Labor Code: • Used to break down the type of repair you are accomplishing • Expense Code: • Determines if items are billed to maintenance or repair Helpful Hint: For the Work Order to be complete, all other information should be filled in on the cover page. NOTE: By inputting information on the Work Order description field, a user can search the system to identify the reason the equipment has been removed from service.

11. Work Orders Labor Code The labor code identifies the type of work that is being performed. This is a required field. The system automatically defaults all repair items to this code. • Type in the labor code and/or search for code by hitting F4. Example, when you are replacing a starter, select the labor code under Electrical and you will see the different types of electrical repairs. NOTE: In both parts and labor entry, you can change the labor code if multiple repairs or maintenance are completed on the Work Order.

12. Work Orders Expense Codes The expense code is used to change the coding when you are doing a repair on a piece of equipment. The cost of the Work Order is charged to the expense line of business instead of the maintenance. The expense code is defaulted to maintenance repair when entering the work order. • To view expense codes, hit F4. • The most common code used is Rental Repair (RR)

13. Work Orders Billing to type By Location Billing to a location will charge the expense to the location that owns the equipment; thus, all work associated with a particular piece of equipment will be billed back to the owning store. Cash/Charge Customers To bill the Work Order invoice directly to the customer, change the Bill to type: “C” charge or “$”cash. • Charge customers bill to their account • Cash customers: payment is required on completed repairs. (refer to page 17 to complete billing) Helpful Hints: To search for a customer or job information, Hit F4. NOTE: When invoicing customers, you have the opportunity to change your labor rate and parts charges. NOTE: When invoicing charge customers, select C, and enter customer account number to properly charge out parts and labor.

14. Work Orders Job Location: • Enter the customer and unit location in this field . If unit is at shop enter location number and shop. (849 shop) Service Call: • Select Y if workorder is a service call. This field is used to track Fleet Reliability. Note: It is very important to give detailed specific descriptions on Workorders for tracking Fleet Reliability. Repair Ticket: • Enter the field service order number here. Head Mech: • Mechanic performing work enters mechanic number here.

15. Work Orders Warranty Claims When you setup a Work Order for warranty claims, the information is entered into the Wynne System. After the warranty has been accepted by the manufacturer, they send a credit that gets coded to reverse (subtract) the amount of the charges applied to the equipment. When a piece of equipment is still under the manufacturer’s warranty, the open Work Order screen will display a highlighted note. Warranty claim information will default to (M) if the equipment is under warranty. If setting up a warranty claim, the system will automatically take you into the next screen. Enter the following: • Claim # • Date claim was filed • Cost of the warranty claim If the item is not under warranty, change the code back to (n) to proceed. Helpful Hint: If you do not remember what a particular warranty code means, hit F1 to view a list of options.

16. Work Orders Completing SMF in Work Order System The following steps are required if completing an SMF within a Work Order. Step 1:Select the mechanic(s) • You can have up to 4 names • F4 to search for the mechanic Step 2: Note the Hours required during maintenance. • When modifying/correcting meter, make sure to leave ‘update meter’ to “Y” Step 3:Assign mechanic number to maintenance line under the Did field to update steps.

17. Work Orders Adding Labor Each time a Work Order is created, the hours spent in labor must be added in the system to properly record the overall maintenance cost of the equipment. • The mechanics time is equal to the total amount of time worked on a piece of equipment. • Time is recorded on increments of .25 (1/4). The minimum labor hours required is one quarter of an hour. • Lbr is to charge the labor hours to failure types and should be divided between the different repairs completed • Description is required • Outside labor is an option - as the work may be completed by a 3rd Party Vendor. Ensure you have Vendor Name and Invoice # or PO # • Mileage is an option that is used when billing travel time to the customer. Helpful Hint: To add more description on the Work Order, hit SHIFT F18 from any screen, and it will take you into Labor Description.

18. Work Orders Recording Additional Information When the system does not allow for enough room to accurately describe the work that was performed, or when you have additional steps to note, you may do so at this screen. Labor description: Provide a detailed description of the problem and what was done to fix it. Note: Internal labor description is for comments that are not printed out on the Work Order or customer invoice.

19. Work Orders Adding Parts Adding parts to Work Order provides information and detail to the work being performed. All parts that are being used to repairs or maintain the equipment should be recorded properly. Item Number: Provide an accurate part number and the system will find the cost and description LbrC: is to charge the labor parts used to failure types and should the parts should be coded to the different repairs completed

20. Work Orders Generating/Billing A Work Order The billing screen serves different functions for each method of generating a Work Order: Opening a Work Order through Option 11 will generate a Work Order number. • Through the update mode/Option 12 – when you reach the billing screen it will leave the Work Order open. • Options 13/14 closes a Work Order and bills out the work. Remember, when using Option 14 – it generates and closes a Work Order in a single step. Change print status to Y. Attach a copy of the Work Order to the SMF in order to ensure that the maintenance will be done at the completion of the Work Order. NOTE: Billing does not occur until the Work Order is actually closed. Warning!! Once a Work Order is closed, you cannot make any further changes. If you have forgotten an action, you must open and complete a new Work Order.

21. Work Orders Billing When completing either a customers piece of equipment or bulk rental the following apply: Charge Customer/Bulk Rental Equipment Billing a Charge Customer will create a Work Order invoice that will post directly to the customers account. Bulk Rental billing will apply to the location that owns the item. Cash Customer Billing a Cash Customer requires a cash payment type such as cash, check or credit card. Underneath the payment code lookup window is a box listing the payment options. You can either enter the code or search by hitting F4. If you complete a Work Order for a cash customer you need to receive payment and put it in the cash drawer.

22. Reliability Calculation • The number of service calls in a given period = SC • The number of rental days of equipment in a period = RDP* • We will take the SC divided by RDP = Reliability % Note: RDP will take into count the rental days for the following type of equipment - Air compressor 342 & Dryers 343 (less the hoses and other). This number reported on the SPIN Report based on data downloads. • Charting and Review • Then we will start the charting of these percentages for each location based on the Wynne System input • Review of location outside the matrix to review quality and service reliability issue

23. Committed tosustainable productivity.