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Annual report presentation

Annual report presentation. The Balanced Scorecard perspective. 14 November 2007. Financial Performance. Objectives. Measures. Targets. Initiatives. “To succeed financially, how should we appear to our shareholders?”. Consumer & Customer. Internal Processes. Objectives. Measures.

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Annual report presentation

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  1. Annual report presentation The Balanced Scorecard perspective 14 November 2007

  2. Financial Performance Objectives Measures Targets Initiatives “To succeed financially, how should we appear to our shareholders?” Consumer & Customer Internal Processes Objectives Measures Targets Initiatives Objectives Measures Targets Initiatives “To satisfy our shareholders and customers, what business processes must we excel at?” “To achieve our vision, how should we appear to our stakeholders?” DME Strategy Skills, Learning & Growth Objectives Measures Targets Initiatives “To achieve our vision, how will we sustain our ability to change and improve?” (Kaplan; Norton “The Balanced Scorecard”) A Balanced Scorecard provides us a framework that translates strategy into operational plans

  3. The balanced scorecard approach allows us to look at the business in totality • As a public service organisation, we have arranged the perspectives of the Balanced Scorecard as follows • Customer • fulfil our mandate (for the benefit of all) • Internal Processes • Enable us to deliver • Learning and growth • by having the necessary knowledge and tools available • Financial • by securing funding and prioritising the use of financial resources

  4. Department key focus areas • Improve capacity to deliver on our mandate • Ensure security and quality of energy supply • Improve oversight over the industry compliance to the mining and fuels charter • Implementthe MPRDA, continue support to SMMEs and promote women participation • Focus on youth development programmes

  5. DME strategic objectives Strategic Objectives Financial Customer and Stakeholder Innovation and Learning Internal Processes • Ensure effective financial management • Implement capacity building initiatives • Develop and retain staff • Develop and implement appropriate structures, systems, etc • Develop policies and procedures • Transform the department • Actively contribute to sustainable development • Redress past imbalances • Implement M&E policies and legislation • Govern the sector to be healthier, cleaner and safer

  6. Customer and Stakeholder perspective

  7. Customer and Stakeholder perspective

  8. Customer and Stakeholder perspective

  9. Customer and Stakeholder perspective

  10. Customer and Stakeholder perspective

  11. Customer and Stakeholder perspective

  12. Customer and Stakeholder perspective

  13. Internal processes perspective

  14. Learning and growth perspective

  15. Financial perspective

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