1 / 6

Service Strategy introduction

This document outlines a transformative service strategy introduced by Michael Nielsen in 2007, focusing on the SWAP process for defective modules in the Paris BTE platform project. Key focus areas include Design for Manufacturing (DFM), Design for Service (DFS), and Design for Postponement (DFP). The SWAP process allows subscribers to exchange defective modules locally, receive credit for returns, and reinforces a centralized repair mechanism. This approach aims to improve operational efficiency while ensuring high-quality service.

barney
Download Presentation

Service Strategy introduction

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Service Strategy introduction Author: Michael Nielsen Date: Nov. 28th 2007

  2. Paris BTE platform project • Key focus areas • Design For Manufacturing (DFM) • Design for Service (DFS) • Design for Postponement (DFP) Paris 70 + VC + Push button + 2 mic + 13 battery Paris 80 + VC + Push button + 2 mic + 13 battery Paris 60 + Push button + 2 mic + 312 battery

  3. Paris 70 design Today New concept

  4. SWAP process 1/2 • SWAP device: • Subs will get a credit note for each SWAP module returned to GDC CS Credit note GDC Defective modules Defective modules Return note Sub GROC Repaired modules SWAP modules • SWAP module: • One module per model • Modules will be marked with a unique S/N

  5. SWAP process 2/2 • When a defective HI is returned for repair the sub will swap the module locally and then return the defective module to GDC. • Subs will order SWAP modules from GDC and stock them locally. • Subs will receive a credit note for each returned defective module. • Modules will be repaired at a central repair center in China (GROC) and then shipped to GDC. • The cost price for a SWAP module will based on the average cost for a repair in China.

  6. Process overview in subsidiary Inspect PA Order entry Down load profile FDTS Analysis QA Shipping docs packing Diag- nose Repair Casing FDTS Upload profile Mail Open AS-IS 15% 27% 58% TO-BE Reduction = 72% Load S/N

More Related