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DND QUALITY ASSURANCE

DND QUALITY ASSURANCE

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DND QUALITY ASSURANCE

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  1. DND QUALITY ASSURANCE AFSO Workshop 2008

  2. Presentation Parts • Part 1 – John Klerks • DQA HQ – DQA 2-2 Program Development • Part 2 – Kathy Reich (QAR) • NDQAR Ontario & Prairies Edmonton workcentre

  3. Outline – Part 1 • DND QA Program • Role & Responsibility • Organization • Headquarters • NDQAR Workcentre • Questions

  4. DND QA Program Five Tiers • TIER I - Leadership (Advisory Services) • TIER II - Quality Contracting • TIER III - Quality System Evaluation • TIER IV - Quality Surveillance • TIER V - Quality Performance (Feedback) For more details see the DQA website, Products & Services webpage http://dgmssc.ottawa-hull.mil.ca/dqa/en/products_services_e.asp

  5. Role & Responsibility • Mandate – DAOD 3009-0, -1, -2 • Overall Purpose – to establish and maintain confidence that contractors will deliver products and services in accordance with contract requirements • DQA Service Procedures – contained in Quality Management System DAOD = Defence Administrative Orders and Directives

  6. DQA Organization ADM (Mat) Director General Materiel Systems & Supply Chain Director of Quality Assurance PDM LCQM Ont & Prairies Quebec Coastal/NCR Operations & Regional Commanders

  7. NDQAR Quebec National Defence Quality Assurance Regions (NDQAR) NDQAR Coastal & NCR NDQAR Ontario & Prairies

  8. NDQAR Workcentres • NDQAR Coastal & NCR • Halifax workcentre • Enfield workcentre • NCR workcentre • Vancouver workcentre • Victoria workcentre • NDQAR Quebec • Quebec City workcentre • Montreal workcentre • Metro workcentre • Longueuil workcentre • Dorval workcentre • Mirabel workcentre • NDQAR Ontario & Prairies • Toronto workcentre • Mississauga workcentre • Halton-Peel workcentre • Niagara workcentre • Ontario West (London) workcentre • Winnipeg workcentre • Calgary workcentre • Edmonton workcentre

  9. Workcentre composition

  10. DQA – Headquarters • Located in the LStL Bldg, Gatineau, QC • Life Cycle Quality Manager (LCQM) • Interact with Equipment Program Management team members (RA, TA and LCMM) to ensure quality requirements are stated in contract (all commodities) • Obtain RISK information for the QARs • After contract award • LCQM communicates with Workcentre to plan for QA Surveillance at the source of supply based on the identified risks

  11. NDQAR WorkcentreQA Representatives (QAR) • Who are they? • Technologists or engineers • CF Members • Trained in quality management systems (ISO, AF9000 Plus, etc) • Auditors of Quality and Environmental Management Systems

  12. DQA – Workcentres • Contract Review • Post Award Communication • Gather Risk Information • Plan and perform QA Surveillance • Keep Records • Corrective Action – Quality Observations

  13. QA Surveillance • Post award meeting with contractor Head Office • Periodic audits of agent facilities to evaluate compliance with D-82-002-007/SG-001 and supplier procedures

  14. DQA - Other Major Programs • AF9000 Plus Program Consulting • AF9000 Plus Auditing and Reporting • AMSET and DTA Audits • North Warning System quality audit • Navy Submarine Program quality audit

  15. What Can DQA Do For You? • Do you have any Petroleum, Oil or Lubricant product quality problems? • Do you need assistance from DQA to conduct independent audits of your processes – fuel receipt, storage or into-plane refueling? • Do you need training for conducting internal audits?

  16. DQA POL Contacts British ColumbiaVancouver Work Centre: JC Dompierre tel 604-225-2520 Ext 2464 dompierre.jc@forces.gc.ca AlbertaCalgary Work Centre: Kelland Woywitka, tel 403-410-2320 ext 3831 woywitka.kb@forces.gc.ca alternate Vernon Purcell tel 403-410-2320 ext 3830 purcell.va@forces.gc.ca Edmonton Work Centre: Kathy Reich tel 780-451-5807 ext 6376 reich.km@forces.gc.ca

  17. DQA POL Contacts SaskatchewanEdmonton and Winnipeg Workcentres: same contact info ManitobaWinnipeg Work Centre: Ed Stark tel 204-833-2500 Ext 6557, stark.je@forces.gc.ca OntarioToronto Work Centre: Mathew Varughese tel 416-635-4404 ext 6080 varughese.mv@forces.gc.ca

  18. DQA POL Contacts QuebecQuebec and Sept-Iles: Elvis Thiboutot tel 418-694-5998 ext. 5993 thiboutot.e@forces.gc.ca Montreal Work Centre: Luc Gendron tel 514-732-4400 ext. 4463 gendron.l@forces.gc.ca Atlantic ProvincesHalifax Work Centre: Roger Purcell tel 902-427-7418 purcell.re@forces.gc.ca

  19. DQA Contacts • DQA Website http://dgmssc.ottawa-hull.mil.ca/dqa/en/contacts_e.asp • Lists all HQ, LCQMs & Workcentre managers • For QARs, click on “See Also, Workcentres and NQAA” • DQA Common Mailbox ContactDQA@forces.gc.ca +ContactDQA@ADM(Mat) DQA@Ottawa-Hull

  20. DND Quality Assurance • If you need assistance, please contact us. • Questions?

  21. Outline – Part 2 • Fuels and Lubricants: • Assignment of Risk • On-Site Activities • Refinery, Distribution Terminal, Into-Plane • Records, Corrective Action • POL Challenges

  22. Fuels and LubricantsAssignment of Risk • Many factors influence the assignment of risk to a particular contract or commodity • LCQM often relies on the QAR for risk information beyond the product itself • Provider - personnel • Site specific – facility limitations • Physical restrictions – location, weather • Many specialists are working to assess product/process/contractor risks

  23. Refinery Surveillance Visits

  24. Northern Fuel for Foreign Military

  25. Into-Plane Tank Farm

  26. Into-Plane Tank Farm

  27. Into-Plane Tank Farm

  28. Into-Plane Tank Farm

  29. Fuel Testing Capability

  30. Fuel Testing Capability

  31. Fuel Testing Capability

  32. Into-Plane Capability

  33. Into-Plane Capability

  34. Into-Plane Capability

  35. Into-Plane Capability

  36. Records, Corrective Action • Surveillance Visit reports • Quality Observations • Follow-up Reports • QA Information System (QAIS)

  37. Petroleum Oils and Lubricants: Challenges • Wide variety of product • Lack of feedback from user units notifying the QA world of problems/risks • Is no news good news?????? • UCR, PIF? • Financial support to ensure adequate coverage of all risk activities/products

  38. DND Quality Assurance • Questions?