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MTM’s Code of Conduct. Making the Right Decisions By: Jeanne Kues , Compliance Auditor, 1/30/2012. Outline. MTM’s Mission Statement MTM’s Vision Statement What is a Code of Conduct? MTM’s Eight-Part Code of Conduct Summary/Conclusion. MTM’s Mission Statement.

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mtm s code of conduct

MTM’s Code of Conduct

Making the Right Decisions

By: Jeanne Kues, Compliance Auditor, 1/30/2012

  • MTM’s Mission Statement
  • MTM’s Vision Statement
  • What is a Code of Conduct?
  • MTM’s Eight-Part Code of Conduct
  • Summary/Conclusion
mtm s mission statement
MTM’s Mission Statement
  • MTM’s mission is to be the premier manager of non-emergency transportation services, providing safe, reliable transportation for passengers and the best value for clients.
mtm s vision statement
MTM’s Vision Statement
  • MTM strives to bring a direct and honest approach to the creation of innovative solutions for today’s health and social concerns, particularly in accessing medical care, medical program management, information management and new product development.
  • To achieve its vision, MTM develops best practices for managing transportation access to healthcare and social services for the disabled, underserved and elderly; providing reduced cost to clients and increased participant satisfaction.
what is a code of conduct
What is a Code of Conduct?
  • Also referred to as Code of Conduct and Ethics.
  • Companies create and stand by their Code of Conduct and/or Code of Conduct and Ethics, using it as a guide for all activities and decision making.
  • Like other companies, MTM’s Code of Conduct defines the expectations within the company: ethically, professionally, etc.
1 professional integrity
#1 Professional Integrity
  • Conducting business with integrity, honesty, and respect for others is the most important piece in understanding the MTM Code of Conduct.
  • No MTM employee or associate should ever knowingly conduct any business transaction that is not fair and honest, or does not abide by MTM’s proven standards of excellence.
  • Without threat of reprisal, employees and associates are welcome to report to their superiors or representative any situation that potentially deviates from MTM’s Code of Conduct.
2 conflicts of interest
#2 Conflicts of Interest
  • First and foremost, all employee and associate actions should be legal, honest, and respectful of the company position.
  • Employees/associates should not use their position or information they possess for their own personal gain when it conflicts with the company’s gain.
  • Participating in such activities as giving/receiving gifts for favorable outcomes, taking/receiving bribes, sharing insider secrets, etc. is strictly prohibited.
3 confidentiality
#3 Confidentiality
  • Employees/associates must maintain confidentiality not only of MTM’s proprietary information, but also all information pertaining and belonging to MTM clients and their membership.
  • MTM business, and information related to MTM business, should not be discussed outside of the workplace at any time.
  • MTM clients and their membership rely on MTM, the employees, and associates to guard their information from outside sources.
4 record keeping financial controls and disclosures
#4 Record-Keeping, Financial Controls, and Disclosures
  • Record keeping, in all aspects of MTM business dealings, must be honestly reported, accurate, and timely.
  • As many MTM records become “public”, it is critical for records to be complete and reported as honestly as possible, without exaggeration or guesswork.
  • Records are destroyed in accordance with current MTM policies.
5 protection and proper use of company assets
#5 Protection and Proper Use of Company Assets
  • MTM assets should be protected at all times and used with care and concern for their proper use.
  • MTM assets should not be used or abused in any way or for personal gain.
  • Improper use, or what might potentially be thought of as improper use, should be reported to a superior or the Human Resources Department.
6 discrimination and harassment
#6 Discrimination and Harassment
  • MTM’s goal is to treat everyone with respect; free of discrimination, harassment, and intimidation.
  • MTM employs and contracts with a diverse population of people across the country – all deserve to be treated equally and fairly.
  • Diversity within the MTM staff and networks only makes MTM stronger and more united.
7 health and safety
#7 Health and Safety
  • MTM is a weapons-free workplace.
  • MTM is a drug and alcohol-free workplace.
  • MTM prides itself on providing employees with a safe and secure workplace.
  • MTM wants employees and associates to have healthy habits in their personal lives, making them an even better employee for MTM in the long-term.
8 administration of code
#8 Administration of Code
  • Anyone that suspects any part of MTM’s Code of Conduct is not being followed have a duty to report it to a superior so the issue may be investigated and resolved.
  • If you question it as being dishonest or not in the best interest of MTM, report it and let Management make the determination.
  • You will not experience negative feedback for bringing a concern to the attention of your superiors.
summary conclusion
  • Employees and associates are responsible for following MTM’s Mission, Vision, and Code of Conduct.
  • Employees and associates should conduct themselves in a manner that follows MTM’s Code of Conduct.
  • Employees and associates have a right to report what they may suspect is a violation of MTM’s Code of Conduct in confidence and without threat of reprisal.
  • Employees and associates make MTM what it is. You are valuable to MTM’s success each and every day.