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Deciphering ISO 9001:2008 for the Service Organization

Session Objectives. Upon the conclusion of this session, you will be able to:Describe the process approachThe Quality Management System foundationIdentify ISO 9001:2008 key:Themes, principles, and requirementsUsing Plan Do Check Act (PDCA)Apply the information to a service organization.

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Deciphering ISO 9001:2008 for the Service Organization

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    1. Deciphering ISO 9001:2008 for the Service Organization Presented by Stephanie L. Sabra East Region Sr. Quality Manager

    2. Session Objectives Upon the conclusion of this session, you will be able to: Describe the process approach The Quality Management System foundation Identify ISO 9001:2008 key: Themes, principles, and requirements Using Plan – Do – Check – Act (PDCA) Apply the information to a service organization Ask attendees what their objectives are? Why are they here today? What will be evidence that this course was a value-add use of your time? Record on flip-chart What will be evidence that this course was a value-add use of your time? Housekeeping note: cell phones at least on vibrate Ask attendees what their objectives are? Why are they here today? What will be evidence that this course was a value-add use of your time? Record on flip-chart What will be evidence that this course was a value-add use of your time? Housekeeping note: cell phones at least on vibrate

    3. The “Process Approach” Foundation upon which QMS must be developed Page 3

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