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Communicating Interculturally

Communicating Interculturally. Market Globalization. Multicultural Workforce. Intercultural Communication. Culture. Subculture. Ethnocentrism. Intercultural Sensitivity. Contextual. Legal and Ethical. Social. Nonverbal. Cultural Differences. High Context. Low Context.

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Communicating Interculturally

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  1. Communicating Interculturally Excellence in Business Communication

  2. Market Globalization Multicultural Workforce Intercultural Communication Excellence in Business Communication

  3. Culture Subculture Ethnocentrism Intercultural Sensitivity Excellence in Business Communication

  4. Contextual Legal and Ethical Social Nonverbal Cultural Differences Excellence in Business Communication

  5. High Context Low Context Cultural Context Decision Making Practices High Context Problem Solving Techniques Negotiating Styles Low Context Excellence in Business Communication

  6. Legal and Ethical Behavior Seek Common Ground Withhold Judgment Send Honest Messages Respect Differences Excellence in Business Communication

  7. Social Behavior Differences • Materialism • Roles • Status • Manners • Time Excellence in Business Communication

  8. Nonverbal Communication Personal Space Body Language Excellence in Business Communication

  9. Accept Distinctions Avoid Assumptions Avoid Judgments Overcome Ethnocentrism Excellence in Business Communication

  10. Communicating Across Cultures Study Other Cultures Overcome Language Barriers Develop Skills in Communication Social Customs English as a Second Language Writing Skills Business Protocols Foreign Language Speaking Skills Excellence in Business Communication

  11. Study Other Cultures • Assume differences • Take responsibility • Withhold judgment • Show respect • Empathize • Tolerate ambiguity Excellence in Business Communication

  12. Study Other Cultures • Look past the superficial • Be patient • Be persistent • Admit cultural biases • Remain flexible Excellence in Business Communication

  13. Study Other Cultures • Look for common ground • Send clear messages • Deal with the individual • Learn when to be direct • Test your understanding Excellence in Business Communication

  14. ESL Communication Barriers Slang and Idioms Accents and Pronunciation Vocal Variations Communication Styles Excellence in Business Communication

  15. Foreign Language Barriers Learn Another Language Hire a Translator Use an Intermediary Offer Training In English Excellence in Business Communication

  16. Written Communication Use Plain English Strive for Clarity Use Proper Addresses Cite Numbers Carefully Excellence in Business Communication

  17. Written Communication Strive for Brevity Use Transitions Avoid Slang and Idioms Keep Paragraphs Short Excellence in Business Communication

  18. Minimize Noise Obtain Feedback Speak Slowly Clarify Intent Do Not Talk Down Use Accurate Language Oral Communication Excellence in Business Communication

  19. Learn Foreign Phrases Listen Carefully Adapt Your Style Check for Understanding Clarify the Next Step Watch Body Language Oral Communication Excellence in Business Communication

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