Power Improvement Process (PIP)

1. Power Improvement Process (PIP) Development and implementation of highly effective improvement and innovation processes Wülflingerstrasse 271 CH-8408 Winterthur +4152 224 02 77 office@igag.ch

2. A joint approach Improvement Group AG andQmarkets A consultancy boutique specializing in substantial corporate development joined the global market leader specializing in enterprise-grade collective wisdom software solutions. A concurrence of favorable circumstances for a common mission: To provide improvement and innovation – processes, culture, customer experience – capturing the collective genius within those organizations.

3. Continuous Improvement in a Complex World • 4000 employees reduce cost about €220m in one year. • 1300 employees develop a new product position and generate added value about €10m in ten months. That is improvement in big steps, tapping the Wisdom of the Crowd. The philosophy to improve in small steps is also important but in specific situations with lower complexity.

4. Improvement und innovation There are a many theoretical discussions about improvement and innovation, but in practice what matters is the sustainable development of the company, be it through innovation or improvement. In fact, a idea may be an innovation in one company and an improvement in another one. The Power Improvement Process (PIP) will lead to innovation or/and improvement tapping the wisdom of the crowd. For this we use the knowledge, know-how and gut feeling of employees, customers, Facebook followers, etc. and structure it in a process producing manageable results.

5. Power Improvement Processes (PIP) Two different starting points PIP Individually The management team has a specific question or problem and ask a defined community (employees, middle management, Facebook, …) to submit and discuss their ideas. The LiveInnovator Session is a short time campaign but includes also all PIP steps – but in three hours, without workshops and travel planning. Everybody who has an idea with the possibility to generate added value, be it an innovation or improvement, can submit it to an Idea Pool. PIP Campaign

6. High speed PIP: LiveInnovator Session • The session is starting with a virtual brainstorming, including people within a meeting room and somewhere of the world. • There is a structured process from such a brainstorming to evaluation of ideas, project proposals and constitution of the project team. • Each process step can be specific designed and also run as the only part, e.g. as a brainstorming with experts to develop ideas for a specific question. • In a session of two to three hours you get ideas and priorities from people around the world.

7. Overview Campaign /1 Define the community Management, department, employees, Facebook followers, all Question, issue Who: management team Tool: LiveInnovator Communication process How to address the community before, during and after the campaign? in advance Setup NetInnovator Anonymous, alias, name? Categories, modes of evaluations, design, duration Campaign start Resources PIP team, decision makers, finance according to plan PIP team follows the process

8. Overview campaign /2 Raw data Excel, Word summary structured by categories, priorities, participants Keyword, cluster analysis - if needed Results available PIP team Basis for discussions Mind-map, (hypo-) thesis, summaries, proposals for next steps Decision I Qualified ideas for a pitch Which ideas should be further developed? Assignment to a topic-owner Goals, timeline and budget • PIP team • Management • Tools: • Assignment process • Token voting • Virtual committee

9. Overview campaign /3 Resonance within the project market The project idea published at the project market and the topic-owner looks for colleagues to build a team Without resonance no project Project market Topic-owner Project team develops pitch The team develops and presents the pitch working together virtually and physically Tools: LiveInnovator, NetInnovator Pitch and decision II Go, stop, delay The team gets the decision within days Project tools: Similar NetInnovator or internal tools PIP team and management

10. Overview PIP Individually /1 Who has access? In principle as many as possible With higher maturity also customers and external experts Idea Pool for ideas Admin: PIP team Idea Pool, voting, evaluation setup Templates Idea: Need, beneficiaries, … Pitch: Project scheme Idea Pool Features: Idea market, comments, voting, member login, … PIP team Managing and following the whole process Decision process Criteria for qualification of ideas Power for decisions in a decision board

11. Overview PIP Individually /2 Look for resonance The idea needs followers and evaluations Colleagues are needed for collaboration Otherwise the idea will vanish Idea market on Idea Pool idea writers A virtual team is ready If the writer has enough followers according to defined criteria the idea is submitted to the PIP team for a decision Pitch and decision Decision Decision within days If the idea is approved, the project planning starts PIP team and management

12. Power ImprovementProcess (PIP): Implementation PIP Results Months 3 5 9 PIP Culture

13. PIP development: Some pre-work

14. PIP development: The Management Team gets in touch with the instruments

15. PIP development: First experiences within the organization

16. PIP Overview: Development andImplementaion „PIP Individually“

17. Investement