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ISSA. INTERNATIONAL CONFERENCE ON THE CHANGES IN THE STRUCTURE AND ORGANISATION OF SOCIAL SECURITY ADMINISTRATION. KRAKOW 3-4 JUNE 2004. Theme 2 Friday , 4 June 2004. . The Impact of Information and Communication Technologies (ICT) on the Structure, Organization and Administration of
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INTERNATIONAL CONFERENCE ON THE CHANGES IN THE STRUCTURE AND ORGANISATION OF SOCIAL SECURITY ADMINISTRATION.
KRAKOW 3-4 JUNE 2004.
The demand for quick, efficient and secure service delivery to clients as well as other stakeholders’ expectations has made the administration of social security schemes and Governments adopt new business models that embrace the use of ICT .
Social security schemes like other organisations
develop their Corporate Strategic plans that
guide them for a particular planning horizon .
“A Strategy is a unified, comprehensive and integrated plan that relates the advantages of the firm to the challenges of the environment. It is designed to ensure that basic objectives of the entreprise are achieved through proper execution by the organisation” (Jauch and Gleck,1988)
· A plan that is aligned with the vision and objectives of the organisation.
· An assessment of business trends - How the functional mission is changing.
· An assessment of corporate trends - Organisation and Component directions.
· An assessment of technological trends - What will be economically feasible and relevant in the future.
· A plan to satisfy the critical information requirements of the organisation.
4.1 Introduction to PSPF
Established by the Parliament of the United Republic of Tanzania through Act No.2 of 1999 to provide for contributions to and payment of pensions, gratuities and other benefits in respect of the service of officers in the Government and employees of Executive Agencies.
From July, 2004 the Fund will start to pay various benefits to members.
1.The management will focus on core business rather than Information technology
2.The services and support will be offered by specialist providers.
3.There will be great flexibility through freedom of choice.
4.More control due to customer-supplier relationship.
5.The system will be up and running within a short time.
The Fund has decided to go for a 3-Tier Client/Server architecture.
In this model, a front-end application will communicate with a dedicated application server process (agent) running on a server on the network. .
The reasons that prompted the Fund to go the 3-Tier way are improved system scalability, improved responsiveness, real-time processing ability and much smaller (and therefore easier to debug) front end-applications.
Enterprise Portal (EP)/Enterprise Integration
Monthly contr. update
Monthly Int. Allocation
Tools & Utilities
Document Image Mgnt
Fund admin. backbone
OS & RDBMS
Sybase & Unix (Linux Red Hat)
Benefits of having the Portal in place
Flat monitor PCs with Cordless mouse and keyboards, radio/Tv tuner cards
such as absence of power, literacy among the potential users, technical
expertise to support and maintain ICT infrastructure
and the major obstacles being poor telecommunication and lack of Computers
Source: World Bank Development Indicators (www.worldbank.org)
Source: BBC Focus in Africa, Jan-March 2004 pp20
In order to take advantage of the wireless technology, applications need be developed and integrated/interfaced to the current systems. "Mobile technology is the Information Society in Africa", explains Michael Minges, Head of ITU’s Market, Economics and Finance Unit and lead author of the African Telecommunications Indicators 2004 report.