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Enhance Program Impact: Strength of Relationship Workshop

Today's workshop focuses on developing the Strength of Relationship (SOR) measure, guidelines for effective implementation, and preparing for data usage. The SOR is an evaluation process capturing relationship qualities predicting strength between mentors and mentees. Administering the SOR involves new surveys, scored on a Likert scale. Staff training and disciplined administration are crucial for validity. Analyzing the SOR data provides insights for program improvement. Possible program implications include more match support time and new training for staff. 2008 milestones and implementation plans are suggested, with supporting materials available. Next steps from BBBSA include online training courses and webinars. For questions, contact us.

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Enhance Program Impact: Strength of Relationship Workshop

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Presentation Transcript

  1. Adopting “Strength of Relationship”Stage I Sandra LaFleur – Director of Program Development Becky Broughton – Product Training Manager Mute *6 and to Unmute #6

  2. From What We Do to What we Achieve • Focus on Retention Rate • Enhance SB practices • New outcome measure • Implement Strength of Relationship measure Increase Program Impact

  3. Today’s workshop focus: • Development of the SOR • Guidelines and tips to effectively implement • Prepare for using data

  4. What is the Strength of Relationship? • An evaluation process designed to capture data on relationship qualities that predict strength of relationship between Big and Little • For Littles: coping, disappointment, safety, importance, and closeness • For Bigs: connectedness, frustration, confidence, and closeness • Tested for validity and reliability • Designed and used by leading researchers in youth development field • BBBS pilot experience

  5. Benefits of Strength of Relationship • New data for monitoring the quality of each match relationship, • New info on what your program is achieving in its efforts to nurture strong relationships, • Insights into which program elements are effective and which are not, and • New benchmarks for measuring changes in the quality of your matches over time as you modify program practices, etc.

  6. Administering the SOR…

  7. AIM and the SOR measure • New SOR surveys – same survey functionality in AIM • E-form of SOR will become available later in 2008 • Responses are scored using a 5-point Likert scale that AIM uses to calculate summary and composite measures of relationship qualities

  8. How - Staffing and the SOR • SOR is to be administered by Match Support Specialists. • The SOR survey can be integrated into a regular match support contact, although it alone would not constitute an appropriate contact.

  9. To Ensure Validity • Disciplined administration is important: • stick to questions as they’re phrased • stick to timelines, • dialogue about the content of the survey AFTER it is complete • Staff Training is important! • Survey wording is direct! Staff may need to adjust

  10. Analyzing your SOR data • AIM reports will provide various data points: • For Big, Little, and match • Individual relationship qualities as well as composite measures • 3 month, annual/EOSY, plus change over time (delta) • Both detail and summary – in both Excel and PDF formats • Benchmark individuals, teams, programs, agency-wide

  11. Possible / Expected Program Implications? • More time spent conducting quality match support • Different use of Red/Yellow/Green system in AIM • New/different training for ongoing staff development related to relationship building skills • Others?

  12. 2008 SOR Implementation Milestones and Goals

  13. Suggested Implementation Plans… • Use materials provided to you by BBBSA. • Proper training and preparation is most important! • Build your timeline and stick to it. • Allow for learning-curve time to make changes, interpret data, adjust with course-corrections, and follow-up. • Many variations based on: • Training of all staff or some (champion) staff to administer SOR? • Conduct on only 100 new matches now or all new matches now?

  14. SOR Implementation Materials • Powerpoints for agency use: • SOR Overview - for all staff and for Board of Directors • Adopting SOR, Stage I (this one) – for executive/program leadership training • SOR Implementation Training – for MS team and others expected to use SOR • SOR surveys – hard copies • SOR Implementation Planning Guide – Excel spreadsheet

  15. What’s Next from BBBSA? • Self-paced online course SD00119“AIM Strength of Relationships (SOR) Tool” ready with AIM release in mid/late March • Stage II webinar on “Performance Management with SOR” – scheduled for after AIM release • National conference workshop: “Early Lessons in SOR Implementation”

  16. Questions?

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