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Staffing for Success: Your Post Recession Workforce Claye Atcheson, Vice President, Marriott Golf

Staffing for Success: Your Post Recession Workforce Claye Atcheson, Vice President, Marriott Golf Kevin Neal, CGCS, Director of Operations Improvement and Southwest Area Director, ValleyCrest Golf Maintenance Chuck Simikian, Director of Human Resources, Nickelodeon Suites Resort

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Staffing for Success: Your Post Recession Workforce Claye Atcheson, Vice President, Marriott Golf

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  1. Staffing for Success: Your Post Recession WorkforceClaye Atcheson, Vice President, Marriott Golf Kevin Neal, CGCS, Director of Operations Improvement and Southwest Area Director, ValleyCrest Golf Maintenance Chuck Simikian, Director of Human Resources, Nickelodeon Suites Resort Lyne Tumlinson, Team Leadership Coach, Lift Team Coaching Presenting Sponsors:

  2. Marriott Golf Success through associate engagement Company Culture Engagement Practices Goal setting, action plans, survey Service

  3. Company Culture • What is important / how do you act / what do you stand for • Marriott’s Core Values • Put People First • Pursue Excellence • Embrace Change • Act with Integrity • Serve our World

  4. Engagement of associates Collaboration creates focused commitment to a common goal Goals: Breakthrough Leadership Training 4 Disciplines of Execution – Franklin Covey Wildly Important Goal (WIG) Customer Service / Rounds / Profitability Daily Lead Measures Activities continue until they become habits Managers have weekly commitments WIG boards Winning or losing Gauge the level of commitment What gets measured gets done!

  5. Engagement of associates Embracing change / developing action plan Form of brain storming – brain mapping Participation very inclusive – all generations & areas of the club Membership programs, rounds of golf, promotions, value ads, technology Vote on the ideas Develop action plan with responsibilities

  6. Engagement of associates Engagement Survey Opportunity to speak freely Anonymous Leader’s ratings and compensation

  7. Service Everyone has a customer they need to serve If you are not directly serving the customer you need to be serving someone who is “If you take care of your associates, they will take care of the guests, and the guests will come back.” – J.W. Marriott, Sr.

  8. Success through associate engagement claye.atcheson@marriott.com

  9. Staffing for Success: Your Post Recession WorkforceChuck Simikian, Director of Human Resources, Nickelodeon Suites Resort Presenting Sponsors:

  10. Staffing for SuccessKevin Neal, CGCS, Director of Operations Improvement and Southwest Area Director, ValleyCrest Golf Maintenance Golf Course Maintenance

  11. History

  12. New Profile: Specialist

  13. Why Specialists?

  14. Best Jobs?

  15. Specific Tasks

  16. Why Part Time?

  17. How do you hire specialists?

  18. List of shifts

  19. SHIFT MATRIX

  20. Activity List

  21. Compensation

  22. Create Large Applicant Pool

  23. Running a Help Wanted Ad

  24. PART TIME Responsible people needed to fill AM/PM shifts at local golf course. Training available. Call xxx-xxx-xxxx.

  25. Screening the Applicants

  26. The Call Back

  27. Basic Training Specialized Training

  28. Basic Training

  29. Specialized Training

  30. The Eight Supervisory Behaviors • Make Assignments • Give Direction • Give Help • Follow-up • Problem Solving • Positive Feedback • Corrective Feedback • Reporting

  31. Staffing for Success: Your Post Recession WorkforceLyneTumlinson, Team Leadership Coach, Lift Team Coaching Presenting Sponsors:

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