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Our Universal Metering Programme

Southern Water's Universal Metering Programme is a large-scale initiative in the UK aimed at metering a higher percentage of customers to promote water conservation. By 2015, 92% of homes (487,000) will have meters installed. The installation process involves up to 600 "intelligent" meters being set up daily, primarily at the property boundaries using technology to minimize disruption. The program is endorsed by DEFRA and customers, offering cost-effective and environmentally friendly benefits. It also includes support for vulnerable customers, audits, and advice on water and energy usage. The initiative is expected to lead to better resource management, reduced bills, and minimal inconvenience for customers.

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Our Universal Metering Programme

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  1. Our Universal Metering Programme

  2. What is it?First large scale metering initiative in the UK2010 - 40% of customers metered - 60% pay bill based on rateable value2015 - 92% of homes (487,000) will be metered - 8% pay bill on an unmetered basis

  3. How will it be implemented?Up to 600 ‘intelligent’ meters installed every dayAMR Meters – Automated Meter Reading to avoid house callsThe majority of meters will be fitted at the boundary of propertiesMeters will be installed using ‘No dig’ technology where possibleThe exchange of 100,000 existing domestic meters

  4. Why metering?Area already under serious water stress – we need to reduce demandLarge population growth and further climate changeMost cost effective solution for customerLeast environmental impact Key part of 25-year Water Resources Management Plan Metering approved by DEFRA and backed by customers

  5. When will the work start?June 2010Target areas under greatest resource pressureand leakageFirst meters in Medway, North Sussex, South HampshireYear 1 – up to 300 meters fitted every day Year 2 – up to 600 meters every dayEntire region covered by 2015Roll-out programme on website (www.southernwater.co.uk)

  6. Helping and informing customersPostcode awareness campaignWidespread distribution of informationMobile Information units on site during installationFace to face engagement with customers during installationDedicated websiteCustomer information packs New billsChangeover period

  7. Supporting vulnerable customers Targeted through careful segmentation Water and energy audits Benefit, advice and support Change over period Social plan Outbound contact

  8. What it means for customersMinimum disruption – majority will not have to be at home during fittingFairer system - pay for water they useOpportunity to reduce water and energy billsAverage bill cut from £399 (non-metered) to £325 (metered)Heavier water users may see a bigger billBut no one will pay more in first year

  9. Our key partners Design Council – the national strategic design bodyEnergy Saving Trust – working to reduce carbon emissionsWWF – the world’s leading environmental organisationWaterwise – an NGO focused on decreasing water consumption

  10. What can we do for you? Presentation about the metering programme to key people in the organisation Provide information leaflets, literature, displays Hold regular update meetings with your point of contact Contribution to any publication your organisation produces Alignment with your own efficiency programmes Support to your own community programmes and groups

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