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External files payment

ANU Library and F&BS face challenges with student payment issues, blocking access for debts over $25, impacting graduation. The partnership aims to enhance payment processing, especially for those interstate or overseas. Solutions include integrating secure payments through the OneStop API, allowing F&BS to receive data efficiently. A system for updating patron records within the library is essential. Users can expedite receipt processing via shared Outlook. Key issues like duplicate payments and incomplete receipts need addressing to improve user experience.

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External files payment

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  1. External files payment Mark Huppert, ANU Library System & Web Coordinator mark.huppert@anu.edu.au

  2. Background • Students / staff blocked if >$25 • Can’t graduate • Many appeals • Payment is a problem if you’re interstate or overseas • EFTPOS, credit, moncard, cheque or paying cash to F&BS • No funding available for new III module

  3. The process • Partnership between Library and F&BS (Already in place: OneStopCashiering by Unilink Data Systems) • Inside Library: working out how to update patron records

  4. The solution - overview • Hook into OneStop api for secure payments

  5. The solution - how • F&BS receives data from a URL • F&BS passes data to the OneStop api • Library’s job: make the URL

  6. The solution - URL • Get information by scraping My Millennium with javascript code • Give user boxes to tick and a button • User clicks button to “launch” the URL

  7. The solution - URL

  8. The solution - URL

  9. The solution - URL

  10. The solution - URL

  11. Library admin process • Shared Outlook mailbox • Receipt comes back to mailbox • Circ manager checks mailbox frequently and clears records • Users can hurry it up by contacting loans desks or bringing a printed receipt • Receipt contains identifiers

  12. Problems • Duplicate payments resulting from use of the browser “back button” • Occasionally receipts have incomplete information – unknown cause

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