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Efficient Payment Processing Service: Targets and Achievements

Performance data from the EAD User Group Meeting on 26th October 2006 in Ladywood House, Birmingham. Highlights key service targets, service delivery for 2005/2006 and 2006/2007, expected attainment for 2006/2007, and case volumes data.

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Efficient Payment Processing Service: Targets and Achievements

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Presentation Transcript

  1. EAD Performance Data EAD User Group Meeting 26th October 2006 Ladywood House, Birmingham

  2. Our Key Service targets • To process cheque payment requests within 4 days of receipt • To process BACS payment requests within 2 days of receipt • To post receipts to the correct account on the day of receipt • To action final account submissions within 5 days.

  3. Service Delivery 2005/2006    

  4. Service Delivery 2006/2007    

  5. Expected Attainment 06/07   

  6. Case Volumes

  7. Open IP Estates

  8. Voluntary Estate Data

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