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Mobile Device Deployment (iPads) and BYOD Policy Presented by Tyler Wallace
Objectives • Understand various methods of mobile device deployment • Understand best practices of iPad utilization within healthcare • Essentials of a BYOD policy
iPad Project • St. Mary’s / UGA / GHSU • 110+ iPads to med students and employed physician preceptors • Included deployment, training, policies, and support
Download Applications • Draw MD Cardiology • iPad • MicroMedex Drug Information • iPad, iPhone, Android • Visual DX • iPad, iPhone, Android, Web-Based
Device Utilization • EMR remote access • Medical applications • Productivity applications • E-mail • Research • Cloud Storage • YouTube
Deployment Options • Nothing • Physician / Staff Owned Device • EMR Access only through Citrix Receiver • Apple Configurator • Hospital Owned Device • Mobile Device Manager (MDM) • Hospital Owned Device
Apple Configurator • Free to download on OS X 10.7 • Hardwire the Mac to iPads • Uses “profiles” to manage device • Mandate Password • Remove YouTube • Various others • Profiles can be removed by end user • iPads must be manually audited
Mobile Device Manager • ASP Solution accessed via internet • Wireless Management of iPads • Ability to push out apps • Admin notified if “profiles” are removed • Tracks iPads • UI requires no IT experience • Cost is $3 per month per device • Typically 25 device minimum
MDM Vendors • Mobile Iron, Good, Air Watch • Demo all of them • Ask about purchasing agreements • Don’t use a cheap vendor or existing vendor “just because” • Personal choice - Air Watch
Demo Applications • Productivity Apps • Clinical Apps • Enroll in MDM
Lessons Learned • Adequate wireless network • Don’t assume people know iOS • End user can remove any security that you put on iOS • Not every vendor “works with iPads” • Once one department gets an iPad they all want one
Bring Your Own Device • Primarily EMR and E-mail • Make sure end user has password set on device • EMR access • Accessed via Citrix Receiver app • Must use AD account for entry • Must use EMR password • Timeout after 30 minutes • Three levels of security
BOYD – E-MAIL • Password is mandated • User must sign waiver and initial each time for below items • User responsible for backups • No hardware or software support • Notify immediately if device is lost • Will wipe all data if deemed necessary
Common Questions • What about Android/Windows 8? • What about Dropbox? • How much effort is there to support iPads from IT? • How secure are iPads? • What happens when end user loses the iPad? • How much hard drive space do we need and do we need 4G?
Contacts • Tyler Wallace • St. Mary’s Health Care System • firstname.lastname@example.org • Rudy Diedreck • Visual DX Sales • email@example.com • Jennifer Oates • Air Watch Sales • firstname.lastname@example.org