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Triangle of Care Best Practice Conference May 2013: Carer Involvement - Being the Critical Friend/Active Partner

This conference explores the carer experience of acute mental health services and the importance of being a critical friend/active partner. Learn from Jacqueline Clarke-Mapp's experience in effective collaborative working and the ToC model of working. Discover our approach through trust-wide briefing teams and pilot wards, as well as our efforts to involve carers through drop-in sessions, referrals, carer information boards, and more. Join the conversation on embedding ToC best practice.

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Triangle of Care Best Practice Conference May 2013: Carer Involvement - Being the Critical Friend/Active Partner

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  1. Triangle of Care Best Practice Conference May 2013 Carer Involvement-Being the Critical Friend/Active Partner Jacqueline Clarke-Mapp

  2. Why Me? • Carer experience of acute mental health service • Critical Friend/Active Partner/independent • Experience of effective collaborative working • ToC model of working • Senior management experience in organisational development and change management

  3. Our Approach • Trust-wide briefing teams -divided teams into localities • Pilot one ward • Representative team • Challenging & Realistic Goals • Reality Check. • Survey 360 degree (May to July 2012)

  4. So what? • Systematic checks for patient approval for info. Sharing • Fortnightly drop-in for carers at the hospital • More referrals of carers to Carer Support West Sussex • Jade Ward is template for other wards • wider groups of carers and service users consulted • Carer information boards on every ward and 11 areas • Carer champions • Planned carer awareness training • Planned review

  5. How Was it For Me? • My carer journey • Frank and Respectful • Finding time • Confidentiality • Collaborative • Participation • Rapport

  6. So................. How do we embed ToC best practice?

  7. Keep the Conversation Going…….. Jacqueline Clarke-Mapp @ConfidentCarers jcm@confidentcarers.com Tel. 07961 730 388

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