High School Healthcare Internships and So Can You!

High School Healthcare Internships and So Can You! Courtney Newgard, Regional Talent Acquisition Manager UnityPoint Health – Peoria & Brent Baker, GP Pathways Co-Director Greater Peoria Economic Development Council

Courtney Newgard • B.A. in Communication & Digital Media from Carthage College in Kenosha, WI • Professional in Human Resources (PHR) certified • National Association for Healthcare Recruiters (NAHCR) member • Regional Talent Acquisition Manager at UnityPoint Health • Avid Runner • Wife to Kyle; Mom to Augie

Brent Baker • B.S. in Psychology from Bradley University • Americorps Alumnus • Two years of service at the Peoria Housing Authority • Greater Peoria Pathways Co-Director at the Greater Peoria Economic Development Council • President of Bike Peoria NFP • Board chair of Soulside Healing Arts • Board member of Yaku Peoria

The Rundown • The Rationale for New Workforce Model • How we Got Started • Employer Engagement Strategies • Building Healthcare Internship Deep Dive • R & D • HIPPA How? • Building Champions • Where’s the Money? • Recruitment and Onboarding • Student Experiences and Outcomes • Future Directions • Wrap-up Q & A

Between January 2010 and January 2016, 11.6 million jobs were created. 99% went to workers with at least some education beyond high school. Source: Georgetown University Center on Education and the Workforce analysis of Current Population Survey (CPS) data, 2007-2016. Note: Employment includes all workers age 18 and older. The monthly employment numbers are seasonally adjusted using the US Census Bureau X-12 procedure and smoothed using a four month moving average

40% With Credential 60% Without Credential

What if? Why? How?

2 1 Create high-impact Career Development Opportunities for local high school students. Connect them to these opportunities through an exclusive web platform called Greater Peoria Works. Assist in sequencing more intentional Career Pathways including Early College Credit opportunities at the high school level in collaboration with Illinois Central College and local school districts Increase the Career Readiness, high school completion, and college matriculation rates of local high school students. Increase local talent pool to meet regional workforce demands.

Internship Program Outcomes • R & D (Rip-off & Duplicate) - Brigham & Women’s Internship Call • Come for a job. Stay for a career • Exposure to corporate values and culture, setting appropriate expectations • We’re more than just Doctors & Nurses • Building opportunities to experience diversity of healthcare careers • Career laddering to middle and upper skill jobs

Tackling the HIPAA • No skirting it; have to build around regulation • Workers under age 18 • Privacy for patients • Job responsibility scope

Building Champions • Advocates for the program • Selling the vision • It’s a marathon; not a sprint • Expansion of career ladders • Barriers encountered

Student Salaries • Year one funded by Methodist|Proctor Foundation at $10,000 • Year two budget line in HR at $20,000 • Year three budget line in Administration • Limited the number of hours and weeks for students • Can only repeat experience 2x before Department takes over • Re-writing job descriptions for student workers • Maximum experiences/year

Recruiting Students • Identifying and meeting with school champions • Calendar development; leverage school holidays and school improvement (SIP) days • Position on UPH Website • Special dual purpose orientation • Expansion to new schools

Impact “Kaydem is a gem! We really like having her here.” “Thank you for the opportunity to have an intern at Child Care. She is a really sweet young lady and we have enjoyed having her here.” “I’ve received feedback that she is very interested and engaged and willing to learn.” “Grace is doing great. I have no problems with her at all. I think the program is great.”

Impact “Sometime the nurses and doctors call the supplies different names, like they’re speaking a different language, so I’ve had the chance to really improve my communication skills. Most of the nurses and doctors have just asked me if I’m new, no one even knows I’m a high school student!” -Ysenia Scott, UPH logistics intern “This has been a great opportunity for our department to introduce students to a lucrative career in healthcare logistics that they have never even thought about, as well as playing an active role in building their professional skills.” -Phillip Smith, UPH Director of Supply Chain

Outcomes • Six of 16 students to date have retained as regular employees or returned for second internship; 40% conversion rate • Expansion of program • More Departments and Campuses Participating • More Schools Participating • More Career Ladders to Choose From • More Students Engaged • Applicability to current employees, displaced workers, recent grads

Thank You! Courtney Newgard Regional Talent Acquisition Manager UnityPoint Health – Peoria Courtney.Newgard@unitypoint.org (309) 672-5691 Brent Baker GP Pathways Co-Director Greater Peoria EDC bbaker@greaterpeoriaedc.org 309-696-4733

High School Healthcare Internships and So Can You!