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Outsourcing Business to Cloud Computing Services. Etibar TAGHIYEV. introduction. Cloud Computing: Refers to the offering of hardware and software resources as services across IT resources. IT resources are offered as services that: Affordable Flexible Attractive … to business

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Presentation Transcript
introduction
introduction
  • Cloud Computing:
    • Refers to the offering of hardware and software resources as services across IT resources.
    • IT resources are offered as services that:
      • Affordable
      • Flexible
      • Attractive

… to business

    • Realization of SOA (service oriented architecture)
introduction1
introduction
  • BPO – Business Process Outsourcing
    • Company gives its non-core business functionality such as IT operations to 2ndexternal entities that specialize in those functions.
    • Estimated that, by 2011 the world-wide market for BPO will reach $677 billion.
slide4

topics

  • Four main topics will be explained in this presentation:
    • Cloud services
    • Public vs. private clouds
    • Cloud service customers
    • Virtual Private Business Environment
slide5

Cloud services

Many products are offered as services under the umbrella of Cloud Computing:

slide6

Cloud services

  • Infrastructure as a service (IaaS):
    • Offered as a services:
      • Hardware resources: storage
      • Computing power: CPU, memory
    • Enables business to rent these resources rather than to buy
      • Cheap
    • Examples:
      • Amazon offers
        • S3 (simple storage service) for storage
        • EC2 (elastic compute cloud) for computing power
        • SQS (simple queue service) for network communication
slide7

Cloud services

  • Database as a service (DaaS):
    • Offered as a services:
      • Database
    • Examples:
      • Amazon offers
        • SimpleDB
      • Google
        • BigTable
      • Microsoft
        • SSDS (sql server data service)
    • Each DaaS provider supplies a query language to retrieve and manipulate data
slide8

Cloud services

  • Software as a service (SaaS):
    • Offered as a services:
      • Software applications
    • Examples:
      • Salesforce.com
        • Offers CRM (Customer Relationship Management) application as a service
      • Google
        • Web-based office applications: word processor, spreadsheets
      • Microsoft
        • SharePoint, CRM
    • Commercial applications can need a monthly subscription per user or can be billed per use
slide9

Cloud services

  • Platform as a service (PaaS):
    • Providing facilities to support the entire application development lifecycle:
      • Design & Implementation
      • Debugging & Testing
      • Deployment & Operation
      • Support

… of Web applications and services on the Internet

    • Examples:
      • Microsoft Azure Services platform
      • Google App Engine
slide11

Cloud services

  • Additional services offered as services in cloud:
    • Monitoring
      • SLAs (Service Level Agreements) and report performance metrics
    • Management
      • Monitoring + responding to events rather than just report them
    • Integration
      • Allow users to develop adapters and mapping
      • Enable the interoperation of heterogeneous services
slide12

Public vs. Private clouds

  • Private clouds:
    • Privately owned by enterprise
    • Owners and users:
      • Enterprises & Large businesses
    • Examples:
      • Boeing, GM
  • Public clouds:
    • Offering for public use
    • Users:
      • Small business & Millions of individual consumers
    • Examples:
      • Amazon, Google, Microsoft
slide13

Public vs. Private clouds

  • Some of public clouds are extensions of companies private clouds:
    • Amazon, Google
  • Out-clouders (re-seller)
    • Providers that, re-sell unused computing resources
    • Source of income for enterprises, who rent out part of their IT resources
slide14

Cloud service consumers

  • Types of customer of Cloud Servies:
    • IT administrators
      • Cloud services: IaaS, DaaS, SaaS
    • Software developers
      • Cloud services: Iaas, DaaS, SaaS, PaaS
    • Managers and Business owners
      • Cloud services: SaaS
    • Business users
      • Cloud services: SaaS
slide15

Virtual Business operating Environment

  • Environment that allows consumers to create and run virtual business using cloud services
slide16

Virtual Business operating Environment

  • Realizing, Opportunities and Challenges
    • IT services layer
      • Service description and search
        • Difficult to search for service functionality as well as:
          • cost, performance, rating, usage control
      • SLA, data Privacy and security concern:
        • The location where customers data is kept is out of the customer’s control
slide17

Virtual Business operating Environment

  • Realizing, Opportunities and Challenges
    • Business process and integration layer
      • Problem is how to automatically discover various Web Services that fulfill a business service
      • How to automatically:
        • compose services
        • integrate data and services
      • SaaS users are business users (not expert IT people) and there is a need for lightweight solution for composition and integration
slide18

Conclusion

  • Benefits of using Cloud Computing service
    • Avoiding huge initial investment for:
      • Hardware & Software
    • Reducing operational, upgrade and maintenance costs
    • Higher availability compared to in-house solution
    • Access to a variety of software applications and features offered as SaaS
slide19

Conclusion

  • Benefits of using Cloud Computing service
    • Economics of scale
    • Highly optimized IT operations
    • Lower cost of purchasing services than building them in house:
      • Example: Google’s corporate email solution is approximately ten times less expensive than in house email solutions
slide20

Conclusion

  • Potential risks of using cloud services:
    • Loss of direct control of resources
    • Risk for security due to using shared external resources
    • Decreased reliability since the service providers may go out of business
    • Currently there is no environment to help in addressing the locating services, managing the whole lifecycle of engagement with cloud services