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The UNDP Innovation Facility (SHIFT) Ankara, Turkey 23 – 25 September 2014. Ministry of Finance and Planning, Jamaica. “Managing Change for Improved Service Delivery Innovatively”. Behavioural Insights based Institutional Design: A Ministry of Finance and Planning, Jamaica Perspective.
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The UNDP Innovation Facility (SHIFT) Ankara, Turkey 23 – 25 September 2014 Ministry of Finance and Planning, Jamaica “Managing Change for Improved Service Delivery Innovatively” Behavioural Insights based Institutional Design: A Ministry of Finance and Planning, Jamaica Perspective Dr Elsie LAURENCE-CHOUNOUNE Deputy Resident Representative United Nations Development Programme • Jamaica, Bahamas, Bermuda, Turks & Caicos and Cayman Islands Trudy-Ann JAMES LINTON Director, Strategic Organisational Development Ministry of Finance and Planning, Jamaica
Agenda The Jamaican Context The MOFP Context The Change Partnership: UNDP and MOFP Jamaica Applying Behavioural Insights based Design Thinking to MOFP Transformation
Vision 2030 Jamaica • “Jamaica – the place of choice to live, work, • raise families and do business”.
The Ministry of Finance and Planning, Jamaica: Where we are now… • Economic Reform Programme (ERP) well underway • Standby Agreement with the IMF in place • Public Financial Management Reform action plan • Economic Programme Oversight Committee • MOFP Strategic Review
MOFP Transformation Programme • Realigned Organisational Structure • Technology-enabled Improvement of Critical Business Processes • Customer Centric Service Orientation • High talent workforce in a learning organisation A Centre of Excellence, 2017
Change Management … Predicting Human Behaviour • TRADITIONAL VIEW OF HUMAN BEHAVIOUR • However, this Perspective Fails To Explain And Predict A Large Proportion Of Behaviour And Decisions.
Introducing Behavioural Economics /Behavioural Insights to change managementhttp://www.youtube.com/watch?v=XH_Bzxp8-dA&sns=em
Messenger • Norms • Defaults • Salience • Affect • Commitments What is Behavioural Economics (BE)/Behavioural Insights (BI)? • Ego • Incentives • Priming • Influencing Behaviour The MINDSPACEWay
Applying BE/BI: Practical Insights • Attractive • Easy To encourage behaviour change, make it EAST: Easy, Attractive, Social and Timely. • Social • Timely • 'Change Minds by Changing Contexts'
Linking BE/BI to Public Administration • BE/BI: An Invaluable Tool • Key insights into the psychology of behaviour motivations • Low cost/ low pain option for curbing or motivating behaviour
Applying design-thinking through be/bi Empathize Refine/replicate Define Test Ideate Prototype
Applied BE/BI in the MOFP Transformation Programme Value Added to ...
BE/BI Applied Intervention Success @ MOFP • UNDP Model for similar Public Sector Interventions in SIDS and MICS • BE/BI Model for Jamaican Public Sector Renewal
In closing… Old ways won’t open new doors… Author Unknown When was the last time you did something for the first time? Author Unknown