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National Quality Program Quality Standardization: Entering and Resolving Disputes PowerPoint Presentation
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National Quality Program Quality Standardization: Entering and Resolving Disputes - PowerPoint PPT Presentation


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National Quality Program Quality Standardization: Entering and Resolving Disputes. Standard Process. Quality Checks Installs Trouble Calls Upgrades Downgrades. Field Supervisors. QC Techs. Cox Vendor Supervisors. Update Quality Checklist Line items in QEDataMax. Mitigating

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National Quality Program Quality Standardization: Entering and Resolving Disputes


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Presentation Transcript
slide1

National Quality Program

Quality Standardization: Entering and Resolving Disputes

slide2

Standard Process

  • Quality Checks
      • Installs
      • Trouble Calls
      • Upgrades
      • Downgrades

Field Supervisors

QC Techs

Cox Vendor Supervisors

Update Quality Checklist

Line items in QEDataMax

Mitigating

Circumstances

Dispute the results

  • Data Mismatch

Enter Quality Check Data

from QEDataMax to iDrive

slide3

Dispute Resolution

Update

QED

Resolution

Review Scores

Share

the

Results

Dispute

Moderation

Team*

Enter Dispute

Modify

QED

&

iDrive

Discuss

Dispute

slide4

Now let’s check

your understanding.