The Hertz Experience. Presentation to : Oregon Travel Forum. Date : July 8, 2010. Table of Contents. Corporate Profile Fleet Information Hertz #1 Club Products and Services Hertz Customer Care Centers Hertz Local Edition Other Hertz Operations Agreement Information. Corporate Profile.
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Presentation to: Oregon Travel Forum
Date: July 8, 2010
Hertz #1 Club
Products and Services
Hertz Customer Care Centers
Hertz Local Edition
Other Hertz Operations
A leadership position built upon:
Differentiation through Innovation
Global Network and Brand values
Superior Customer Service
Long term strategic partnerships
Invented business in 1918
Pioneered on-airport locations
First Booking System for travel agents
First Express Service, #1 Club
First On-Board Navigation System - NeverLost®
First to introduce SIRIUS Satellite Radio
First Global Car Rental Company to operate in China
Online invoice retrieval and statistics
Hertz Green, Fun, Prestige Collections
Nick on the Go™
Connect by Hertz
Hertz - the only rental car company CEO to endorse the “CEO Climate Policy Recommendations to G8 Leaders.”
Hertz is an "Energy Star Partner" in the USEPA Energy Management Program.
All paper used in Hertz’s manual and licensee rental agreements is recycled paper having a content of 50% wastepaper/30% post consumer waste.
Hertz rental jackets are printed on recycled paper having a post consumer content of 10%
Hertz donated $1 million to the United States National Parks Foundation in 2007/2008
Hertz enacted a proactive Sustainability Program
Nearly 50,000 vehicles including 7,000 hybrids with an EPA rating of 28 miles or more.
Total Acquisitions for 2010 Contract Year
Benefits of a Common Fleet
All Locations Have Ready Access to Entire Area/City Fleet
Enhanced Ability to be Proactive & Reactive to Fleet Needs
(Special Events, Catastrophes)
Ability to Meet Customer Specific Needs
Handicap Driver Modified
No Return Location Restrictions : One-Way Rentals Always Accepted
Hertz Common Fleet
Toyota Prius Hybrid Toyota Camry
Toyota Camry Hybrid Nissan Altima Hybrid
Ford Fusion Toyota Corolla
Discounted Rates and Special Offers
At over 50 locations in the U.S. and Canada
Additional e-mail offers for discounts, upgrades and more
No additional driver charge for spouse or domestic partner
Earn one Hertz #1 Awards® Point for every qualifying dollar you spend
Earn Gold member status for a year (fee-waived) or purchase Gold membership now ($60 annual fee)
Hertz #1 Club
Available at all of the world’s busiest airports and at over 1,000 suburban locations worldwide
As of 2/28/10
Turn by turn directions, voice and visual
Quickly recalculates your route if you missed a turn
Available in 20 countries
NeverLost® Online Trip Planning ™ (OTP)
Organize travel plans even before leaving home or office
Create, Save and Go
Saves you time
Hertz Instant Return
Every rental includes 24/365 Hour Emergency Roadside Assistance in the U.S. and Canada
24 Hour Roadside Assistance
Open 24 hours / 365 days - We are never closed!
Dedicated Toll-Free numbers for customer convenience
Over 1,000 Reservations, Emergency Road Service, and Customer Services Employees
Over 14 million customer calls annually
24 Hour Emergency Roadside Service provides assistance to customers
Web Support and AnswerLink provide assistance to automated users who may have questions / issues using their systems to interact with Hertz
Connect by Hertz Member Care Center, the newest addition to the Hertz Customer Contact Center, supports the new car sharing initiative
Hertz Customer Contact Center
Location Count as of March 31, 20101,705
No Airport Related Fees
Customer pick up & return service available within 15 minutes of the Hertz
Local Edition location
Hertz Local Edition Network
Extensive inventory of 2008-2010 model cars
Prices 17% under KBB’s retail price, on average
60-day Ltd Warranty Rent2Buy guarantees every car
Financing options for almost every budget
Now partnered with Kelly Blue Book to provide
customers with elevated online car buying
How it works….
Reserve your car on www.hertzrent2buy.com for a 3 day rental.
Go to the designated Hertz location and pick up you car.
If you decide to purchase the car, there is no need to return it.
If you decide not to purchase the car, simply return it to Hertz and pay the applicable rental charges.
For more information, visit www.hertzrent2buy.com
Hertz Rent to Buy
Connect provides 24/7 self-service access to a diverse fleet of cars. Whether you need cars by the hour or day.
The following models are available:
Mini Cooper Ford Escape Toyota Prius
Toyota Camry Mazda 3 More models coming soon
making traveling easier
enabling one way rentals to/from airport
solution for employee mileage reimbursed travel
for weather protection
your travelers valuable time on the road
Fulfilling car rental needs
In every business there is one company that stands out from the others and sets the standard for everyone else.
In car rental that one company is…