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Enhancing Relationships. HCOM-100 Instructor Name. Communication Principles. Enhancing Relationships Preview. The Importance of Friendship The Importance of Family The Importance of Colleagues Stages of Relationship Development Managing Interpersonal Conflict.

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enhancing relationships

Enhancing Relationships


Instructor Name

enhancing relationships preview
Enhancing Relationships Preview
  • The Importance of Friendship
  • The Importance of Family
  • The Importance of Colleagues
  • Stages of Relationship Development
  • Managing Interpersonal Conflict
the importance of friendship
The Importance of Friendship
  • Friendship over the Years
    • Childhood
    • Adolescent
      • peer relationships are the most important social influence on our behavior
    • Adult
    • Elderly and friendships
enhancing friendships
Enhancing Friendships
  • Awareness of yourself
  • We Use Communication To Initiate, Develop, Deepen And Maintain Friendships
  • Listening And Responding Are Critical
  • Learn to Adapt
the importance of family
The Importance of Family
  • Changing Nature of Family
  • Enhancing Family Relationships
    • Discover who we are in families
    • Earliest lessons about verbal and nonverbal communication
    • Family relationships are built upon trust
    • Family relationships involve adaptation
the importance of colleagues
The importance of Colleagues
  • On the job communication
    • Communication skills are highly valued
  • Enhancing Workplace Relationships
    • Uncertainty reduction
    • Verbal and nonverbal communication skills
    • Listening and responding
    • Adaptation is critical to successful coworker relationships
stages of interpersonal relationships
Stages of Interpersonal Relationships
  • Relational Development Proceeds in Discernable Stages
  • IPC is Affected by the Stage of the Relationship
  • IPC is Affected by the Stage of the Relationship
  • IPC Facilitates Movement between the Various Stages
relational escalation
Relational Escalation
  • Pre-Interaction Awareness
    • Initiation
    • Exploration
    • Intensification
    • Intimacy
relational de escalation
Relational De-Escalation
  • Turmoil or Stagnation
  • De-Intensification
  • Individualization
  • Separation
  • Post-Interaction
managing interpersonal conflict
Managing Interpersonal Conflict
  • IP Conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.
how conflict functions in relationships
How Conflict Functions in Relationships
  • Conflict is normal
  • Constructive Conflict
    • Construct something new
    • Suggest areas of change
    • Revitalize the relationship
  • Destructive Conflict
    • Dismantles relationships
    • Lack of flexibility is the hallmark
conflict involves power
Conflict Involves Power
  • Interpersonal power means the ability to influence another in the direction we desire.
  • Power and Relationships
    • Complementary
    • Symmetrical
    • Parallel
assertive and aggressive communication
Assertive and Aggressive Communication
  • Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not.
  • To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.
styles of managing conflict
Styles of Managing Conflict
  • Nonconfrontational
    • Placating
    • Distracting
    • Computing
    • Withdrawing
    • Giving in
styles of managing conflict17
Styles of Managing Conflict
  • Confrontational
    • Control
    • Win/lose philosophy
  • Cooperative
    • Conflict is not a game
    • Conflict is a set of problems to be solved
conflict management skills
Conflict Management Skills
  • Manage Emotions
  • Manage Information
  • Manage Goals
  • Manage the Problem
what questions do you have
What questions do you have?


1.) Reading?

2.) Turn in assignments?