Enhancing Relationships

1. Enhancing Relationships HCOM-100 Instructor Name

2. Communication Principles

3. Enhancing Relationships Preview • The Importance of Friendship • The Importance of Family • The Importance of Colleagues • Stages of Relationship Development • Managing Interpersonal Conflict

4. The Importance of Friendship • Friendship over the Years • Childhood • Adolescent • peer relationships are the most important social influence on our behavior • Adult • Elderly and friendships

5. Enhancing Friendships • Awareness of yourself • We Use Communication To Initiate, Develop, Deepen And Maintain Friendships • Listening And Responding Are Critical • Learn to Adapt

6. The Importance of Family • Changing Nature of Family • Enhancing Family Relationships • Discover who we are in families • Earliest lessons about verbal and nonverbal communication • Family relationships are built upon trust • Family relationships involve adaptation

7. The importance of Colleagues • On the job communication • Communication skills are highly valued • Enhancing Workplace Relationships • Uncertainty reduction • Verbal and nonverbal communication skills • Listening and responding • Adaptation is critical to successful coworker relationships

8. Stages of Interpersonal Relationships • Relational Development Proceeds in Discernable Stages • IPC is Affected by the Stage of the Relationship • IPC is Affected by the Stage of the Relationship • IPC Facilitates Movement between the Various Stages

9. Elevator Model

10. Relational Escalation • Pre-Interaction Awareness • Initiation • Exploration • Intensification • Intimacy

11. Relational De-Escalation • Turmoil or Stagnation • De-Intensification • Individualization • Separation • Post-Interaction

12. Managing Interpersonal Conflict • IP Conflict is a struggle that occurs when two people cannot agree on a way to meet their needs.

13. How Conflict Functions in Relationships • Conflict is normal • Constructive Conflict • Construct something new • Suggest areas of change • Revitalize the relationship • Destructive Conflict • Dismantles relationships • Lack of flexibility is the hallmark

14. Conflict Involves Power • Interpersonal power means the ability to influence another in the direction we desire. • Power and Relationships • Complementary • Symmetrical • Parallel

15. Assertive and Aggressive Communication • Assertive communication takes the listener’s feelings and rights into account; aggressive communication does not. • To assert yourself is to let your communication partner know that his or her behavior is infringing on your rights.

16. Styles of Managing Conflict • Nonconfrontational • Placating • Distracting • Computing • Withdrawing • Giving in

17. Styles of Managing Conflict • Confrontational • Control • Win/lose philosophy • Cooperative • Conflict is not a game • Conflict is a set of problems to be solved

18. Conflict Management Skills • Manage Emotions • Manage Information • Manage Goals • Manage the Problem

19. What questions do you have? Homework: 1.) Reading? 2.) Turn in assignments?