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acm collection training june 2015 n.
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  1. ACM Collection Training June 2015 This information is confidential and is being furnished solely for your information. This information should not be reproduced or redistributed or copied, in whole or in part, for any purpose without prior written approval from Samvit Insight. Copyright with Samvit Insights

  2. Content Coverage • Collection Strategy – Flow, GCL and NPL • Skip Tracing • Provision Reversal & Penal Collection effect • Collection Review • Impact of Flows • Collection Compliance • Managing Bottom Performers

  3. Success or Failure

  4. Failure or Myth? • Customer only pay at the month end • Customer normally out of station during summer vacation • Customer prefer to defer EMI payment during festive season • April month normally resolution falls after robust March

  5. Failure is Stepping Stone to Success • “Failure isn’t fatal, but failure to change might be” – John Wooden • “Giving up is the only sure way to fail.” - Gena Showalter • “It’s failure that gives you the proper perspective on success.” - Ellen DeGeneres • “There is no failure except in no longer trying.” - Chris Bradford • “I have not failed. I’ve just found 10,000 ways that won’t work.” - Thomas A. Edison

  6. What if “Failure is not an Option” • Surgeon- A mistake on operation theatre can take life • Air Traffic Control – Single oversight can cost hundreds of lives • Nuclear Power Plant – Error can cost millions of lives

  7. What if “Failure is not an Option” • “Failure is not an option, when success is your destination” - Labellablu • “Failure is not an option. Everyone has to succeed” – Arnold Schwarzenegger • “Failure is not an option, it’s a choice” – Moi • “Failure is not an option” – Gene Kranz