head of Central Economic Library and Peter Trkman, MA University of Ljubljana,

1. Central Economic Library`s Services and Users` Satisfaction – Opportunities & ChallengesMiro Gradisar, D.Sc., head of Central Economic Library and Peter Trkman, MA University of Ljubljana, Faculty of Economics, Ljubljana, Slovenia

2. Presentation outline • Presentation of the University of Ljubljana and Faculty of economics • Presentation of Central Economic Library (CEL) • CEL user satisfaction survey • e-services at CEL: opportunities and challenges

3. University of Ljubljana Key facts: • Established in 1919 • Members: three academies, 21 faculties, two university colleges • A grand total of 47.000 students enrolled in 1.130 undergraduate and 110 postgraduate programs • 1.700 full time university staff, assisted by 600 technical and administrative staff • Faculty of Economics the largest member

4. Faculty of Economics Key facts: • Number of students: • undergraduates: 4.000 (full time); 5.000 (part time) • postgraduates: 1.000 (full time, part time, executive) A grand total of 10.000 students • Study programmes: • Business: • Money and Finance, Marketing, Management Information Systems, Management and Organisation, Accounting • Economics: • National Economy, International Economics and Business, Finance and Banking • Staff: academic – 147, admin&support – 70

5. Faculty of Economics Four halls (total 1.300 seats), numerous classrooms

6. Department of Information Systems • 20 full- and part-time professors, lecturers, research and teaching assistants • expanding rapidly and increasing in scope • professors have been establishing, maintaining, strenghtening and developing new links with US and European universities • Institute for Business Information Systems – application of information systems and technologies in businesses and other organisations

7. CEL presentation • 19 employees – librarians and technical staff • LIBRARY USERS: 8.407 registered, 4.800 active usersstructure: students, professors, researchers,external users • number of visits: 396.688 per year, more than 1.000 per day • BOOKS: 200.000 units (60% foreign, 40% domestic), annual increase: 5.300

8. PAPERS, DIPLOMAS, MASTER'S DEGREES, DISSERTATIONS, AND RESEARCH: 20.600 units, annual increase: 2.500 • PERIODICALS 27.400 units (70% foreign, 30% domestic), 2.742 titles • 2.500 transactions in interlibrary loanand document supply per year • 2.000 new bibliographic records a year, authors of which are faculty members

9. Monthly visits in CEL computer room

10. E-services • online databases • COBISS(Co-operative Online Bibliographic System & Services) - shared cataloguing system of the Slovenian libraries • different dictionaires available online • Biblio-phone (the mobile phone services for automatic generation of messages when time limit for borrowing exceeds and for the renewal of borrowing period)

11. E-services (2) Online databases ABI/INFORM GLOBAL COBISS - COBIB COBISS - KATALOG CEK DIGITAL DISSERTATIONS EBSCOhost EMERALD Fulltext EUROMONITOR FRANCIS GV IN INSPEC IUS - INFO IZUM – COBISS JOURNAL CITATION REPORTS OCLC FIRST SEARCH ProQuest SCIENCEDIRECT SOCIAL SCIENCE CITATION INDEX SOCIAL SCIENCE PLUS SOCIOLOGICAL ABSTRACTS SWETSCAN WEB OF SCIENCE WORLD MARKETING DATA AND STATISTICS In testing phase: DATASTREAM Advance 3.5, REUTERS Business Insight

12. E-services (3) • More than 1.300 diploma works, master’sdegrees, and dissertations are now available online (in full text in pdf format). Searching is possible with Google search machine • It means that the library staff may now concentrate on other activities with higher value-added than just lending the books

13. Survey of Library users • In order to better asses the expecations and satisfaction of Library users a special survey was conducted by the Library in November/ December 2003 • The main impact was focused on the needs of our students (graduate nad postgraduate), the needs of faculty members and other Library users were not emphasized

14. Survey Methodology The survey based on questionary with 15 questions • Online, and • hard-copy questionaries 290 responses

15. Survey participants

16. Results (1) • main reasons for visiting CEL: • borrowing of textbooks (69%) • use of computers and Internet access (62%) • borrowing of other books (59%)

17. Results (2) • Most visitors come to CEL few times a week (46%) or a daily (12%) • Satisfaction with library, staff, equipment is generally high (between 3 and 4 on a scale 1-5) • Students want more copies of textbook. They want to borrow textbooks for longer period of time

18. Results – usage of e-services • 57% rarely use online databases • 45% rarely read e-newspapers • 51% rarely use other e-services of CEL • 83% rarely use Biblio-phone

19. 13,79% 10/90 6,55% 20/80 11,72% 30/70 10,00% 40/60 14,48% 50/50 10,69% 60/40 11,03% 70/30 7,93% 80/20 11,38% 90/10 Results – use of e-services Ratio between material and digitalsource of information Percentage of users

20. Main findings • The ratio between material and digital source of information is approximately 50:50 • Students are familiar with computers and use • of Internet but they rarely use e-services • 82% of students mention insufficient number • of computers as one of the main problems of • the Library

21. Future work • increase the awareness and motivation of students to use e-services and online databases • increase the possibility to use those services

22. Increasing awareness • Promotion of new services among students • In all study programmes, one hour of computer labs in 1st semester will be devoted to the use of e-services at CEL • In those labs advantages and possibilites of using online databases will be highlighted

23. Increasing awareness (2) • special workshops, where the use of online databases is demonstrated on practical examples

24. Increasing motivation • Teaching staff should encourage students to use international sources and world-class journals as sources for their seminar or diploma work

25. Increasing the possibilites • reorganization and redesign of the CEL homepage • in 1998 CEL homepagehas been awarded as the best home page of the Slovenian libraries • currently the homepage is not structured in a suitable way • for an unexperienced library user it is quite difficult to find a suitable service or online database

28. Summary by Month Month Daily Avg Monthly Totals Hits Files Pages Visits Sites KBytes Visits Pages Files Hits Mar 2004 14832 6986 2685 974 14067 15175814 15598 42975 111776 237318 Feb 2004 12360 6304 2065 775 18714 22529202 22482 59894 182823 358463 Jan 2004 10013 4756 2016 759 19351 22803662 23551 62512 147459 310419 Dec 2003 8755 4267 1866 701 16253 19569758 21760 57861 132305 271415 Nov 2003 10664 5259 2189 883 19289 24416819 26490 65679 157788 319942 Oct 2003 9792 4841 2054 710 17733 24684230 22037 63680 150096 303576 Sep 2003 6891 3359 1581 596 13323 16767287 17893 47436 100793 206738 Aug 2003 5087 2621 1313 462 10996 13584920 14352 40728 81260 157713 Jul 2003 5598 2779 1488 510 10943 13178125 15810 46153 86154 173557 Jun 2003 6162 3028 1382 537 12468 14442854 16120 41464 90849 184876 May 2003 7752 3665 1729 616 15249 18112603 19115 53628 113624 240329 Apr 2003 8261 3833 1803 663 15046 16455956 19908 54102 115012 247843 Totals 221721230 235116 636112 1469939 3012189 Visitsof Central Economic Library WEB server

30. Increasing the possibilites (2) • As the access to most online databases is limited to computers at FEUL, the number of computers in computer room should be increased

31. Mission All activities strive to achieve the final objective of everyone involved: to enable students, faculty members and other library users to find the desired information quickly, efficiently and in a user friendly way, regardless of the source.

32. Conclusion • In today’s world information is crucial • Possibilities to obtain information are increasing • Libraries play important part to achieve the information • e-services are partly complement and partly substitute for existing ways

33. Thank you • Thank you for your attention • Questions, suggestions?