CaLD Perspectives: Who? What? How?

1. CaLD Perspectives:Who? What? How? Presented by Rosa Colanero CEO, Multicultural Aged Care Inc.

2. CaLD Perspectives: Who? What? How? Multicultural Aged Care Inc. is funded by the Australian Government Department of Health and Ageing, Partners in Culturally Appropriate Care (PICAC) Program.

3. CaLD Perspectives: Who? What? How? This session will explore how developing knowledge and understandings about cultural diversity can contribute to increasing our culturally inclusive knowledge, skills and competencies to better respond to the aged and community care needs of older people from culturally and linguistically diverse backgrounds.

4. About Whom Are We Talking? Culturally and Linguistically Diverse CaLD Non English Speaking Backgrounds NESB Diverse Cultural and Linguistic Backgrounds DCaLB What do they call themselves?

5. Culture Culture is way of life and a worldview of a particular group of people. It is a pattern for living, that prescribes the values and behaviours of groups of people in a particular group, society, community, workplace…

6. Cultural Diversity We all live, work and play in a society, community, workplace which is influenced by layers of cultural diversity; meanings and perspectives…

7. Thinking About CaLD Perspectives Accepting our cultural values/perceptions are culturally determined and not the norm. Respecting that other cultures are valid for their members Developing knowledge, understandings, skills and competencies in determining which characteristics are the critical ones for different cultures. Watching what people do, not just what they say. Modifying, not changing, our cultural response, may be practical at times Becoming more skilled and competent not just becoming more sensitive, tolerant and open minded.

8. 10 Largest Birthplace Groups (Aust.) Source: ABS, 2006 Census

9. Top Source Countries for New Arrivals 2001-2006 (SA) Birthplace No. Birthplace No. England 6,719; New Zealand 1,731; China 4,563; Sudan 1,249; India 3,534; Korea, Rep of (South) 1,137 Malaysia 2,072; Philippines 1,135; South Africa 1,875; Afghanistan 1,007 Source: Multicultural SA

10. Potentially Big Communities of the Future (SA) Birthplace 2001 – 2006 China 3, 598 – 8,073; India 3,695 – 6, 832; Philippines 4,153 - 5,445; Malaysia 4,162 - 5,339; South Africa 3,111 - 4,483; Source: Multicultural SA

11. Communities from Africa (SA) Birthplace 2001 2006 South Africa 3111 4,483 Sudan 259 1,474 Zimbabwe 453 931 Kenya 368 743 Ethiopia 216 393 Liberia 6 315

12. Also from ABS 2006 The vast majority of South Australians who speak another language and speak English not well or not at all arrived in Australia before 1991. Women are very much more likely than men to speak another language and speak English not well or not at all. More than half of all South Australians who speak other language and speak English not well or not at all are from Italy, Vietnam, Greece or China.

13. Also from ABS 2006 The 2006 Census confirms our knowledge that as people get older they are less likely to be proficient in English. Among 15-24 year olds about 7% of people who speak a language other than English speak English not well or not at all. This percent steadily rises to about 50%. when people are 85 years and older.

14. Birthplace Aged 65& Over (Aust.) Source: ABS, 2006 Census

15. CALD Ageing in SA 2006 49,000 people aged 65+ born in NES country (21% of total 65+ population) 1 in 4 of older CALD population aged 80+ 2016 58,000 people aged 65+ born in NES country (20% of total 65+ population) 1 in 3 older CALD population aged 80+

16. CALD Ageing in SA:Birthplace 65+ Years State total 233,128 Australia 131,811 56.5% Italy 12,441 5.3% Greece 5,489 2.4% Germany 4,686 2.1% Netherlands 2,781 1.2% Poland 2,293 1.0%

17. What Do We know? Older people from CaLD backgrounds are: presenting in significant numbers (20%+) ageing at a faster rate becoming less proficient in speaking English ( particularly women) not accessing aged & community services not receiving culturally responsive care

18. What Do We Know? 2 Cultural Diversity will continue and increase Culturally responsive services will continue to be needed

19. People Living in Australia

20. People Living in Australia

21. What are CaLD Perspectives? Recognising Responding to Reflecting cultural diversity By minding our Ps and Qs

22. Ps Planning Processes People

23. Qs Questions Queries Quandaries

24. Planning Knowwho and what the planning is for: Know the demographics and other statistics and stories. Develop knowledge profiles on groups and communities. Ask for information from Mainstream and CALD communitiesand groups regarding participation, migration history and patterns, group and individual stories, needs and preferences, Include, speak to and reflect the diversity perspectives in the community.

25. Processes of Communication Clear, concise, standard English Bilingual/bicultural workers & professionals Interpreting & Translating Diverse means: focus groups; media; charts, brochures etc; press services; community members.

26. People...It’s All About People People from diverse backgrounds Bilingual/bicultural workers & professionals People with diverse skills, understandings and experiences Everyone trained to work and relate with a range of people

27. Qs Questions Ask questions to explore, clarify, specify… Queries Go further than first impressions, first ideas Quandaries Anticipate responses and solutions

28. Values Form the Core of Culture Values are social principles, goals or standards accepted by persons in that culture. What is proper and improper, what is normal and abnormal behaviour is determined by one’s culture.

29. Attitudes Our likes and affinities and dislikes and aversions to certain people, objects or situations. Usually influenced by our cultural roots and our specific personal experiences.

30. Cultural Values and Attitudes Underpin our core values Are shared by the family, group, community, workplace….

31. Culture, Values, AttitudesPrescribe Social rituals: ways of addressing people eg family; managers; elderly Personal Space and time Expression of feelings and emotion Religious, spiritual and ethical rituals Celebrating special days Food preferences Gender roles Folk and traditional behaviours

32. Adding CaLD Perspectives Collecting, collating and using demographic profiles; statistics; migration history and patterns; stories of people to inform culturally inclusive knowledge, policies and practices; Using communication strategies which are effective, clear and reliable; Developing skills and competencies which assist in the delivery of culturally appropriate care.

33. Adding CaLD Perspectives Demographic profiles: Statistics; migration history and patterns; stories of people are collected, maintained, accessible and inform policies and practices;

34. Adding CaLD Perspectives Communication strategies are in place to ensure effective, clear and reliable communication;

35. Adding CaLD Perspectives Everyone is developing the skills and competencies to foster care being delivered in a culturally appropriate manner

36. How To… ? How can we respond to, respect and reflect cultural diversity?

37. Cultural Intelligence (CQ) Developing CQ… Demonstrating CQ…

38. Developing Cultural Intelligence: Developing understandings about our own cultural self and cultural compass; Building knowledge and understandings about cultural content and contexts; Recognising, respecting, responding to and reflecting the cultural and linguistic diversity in the community; Working, living, communicating effectively in intercultural settings.

39. Developing Cultural Intelligence: Developing understandings about our own cultural self and cultural compass; Building knowledge and understandings about cultural content and contexts;

40. Developing Cultural Intelligence: Recognising, respecting, responding to and reflecting the cultural and linguistic diversity in our community; workplace… Working, living, communicating effectively in intercultural settings.

41. Cultural Intelligence (CQ): Developing and demonstrating cultural intelligence by: Acquiring cultural experiences, knowledge and understandings; Applying cultural content factors to knowledge, skills and competencies; Adjusting behaviours: being mindful of cultural content and checking assumptions; Anticipating knowledge, skills and competencies to be effective in intercultural settings;

42. Developing and Demonstrating CQ: 1/4 Acquiring cultural experiences, knowledge and understandings;

43. Developing and Demonstrating CQ: 2/4 Applying cultural content factors to knowledge, skills and competencies;

44. Developing and Demonstrating CQ: 3/4 Adjusting behaviours: being mindful of cultural content and checking assumptions;

45. Developing and Demonstrating CQ: 4/4 Anticipating knowledge, skills and competencies to be effective in intercultural settings;

46. Better Practice Culturally Appropriate Care Promoting access to information and services which are culturally appropriate Canvassing, understanding and meeting needs in a culturally appropriate manner Supporting and training people to develop cultural knowledge, skills and competencies Anticipating and predicting resources required

47. Better Practice Culturally Appropriate Care Promotes access to information and services which are culturally appropriate Canvasses, understands and meets needs in a culturally appropriate manner

48. Better Practice Culturally Appropriate Care Supports and trains people to develop cultural knowledge, skills and competencies Anticipates and predicts resources required

49. Cultural competency:

50. A Cultural Intelligence Action Plan: Assists us to recognise, respect, respond to and reflect the diversity in our community, workplace…