Here we have predicted how IT support industry will behave in 2018. 2017 has been the year of new trends in IT support industry. Needless to say these trends have empowered the industry to serve the customers efficiently.
2017 has been the year of new trends in IT support industry. Needless to say these trends have empowered the industry to serve the customers efficiently.
What to expect in 2018? Check Out: https://goo.gl/dTyR8P
The success of IT support is determined by one thing—how quickly it is being delivered to the client. In simple words, timely support is everything this industry is built upon. No wonder that stress will be on consumer focused IT help desks (as usual).
Emails have been a traditional medium to send service request. It has been found that tickets generated via email are likely to stay longer than live telephone calls. However, many industry experts want to replace the piles of email with a structured workflow.
Many organizations have allowed their employees to bring their own devices to the workplace. It means that these devices are being used over with computers and other tech assets of the organization. And it just added to the challenges of IT support technicians to maintain the security and collaboration of the client workplace.
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