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Better Together By Design Vick Agarwal, Microsoft Operations Christine Courtie, Microsoft Operations Thom Murawski, Microsoft WWLP. Next Generation Volume Licensing (NGVL).

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Better Together By DesignVick Agarwal, Microsoft OperationsChristine Courtie, Microsoft OperationsThom Murawski, Microsoft WWLP
next generation volume licensing ngvl

Next Generation Volume Licensing (NGVL)

Transforming Volume Licensing to simplify selling and purchasing, expand revenue opportunities and provide greater customer insight through:

Flexible and Easy Purchasing

Improved Agreement Structure

New Systems and Tools


ngvl partner experience track engagement

NGVL Partner Experience Track Engagement

  • Best practice in involving Partners and stakeholders in the co-development of a Microsoft initiative impacting Partners. NGVL approach being replicated by other Microsoft teams building partner solutions.

Partner Input directly factored into Business Roadmap, Business Policy, Tool Development and End-to-End Processes

  • LSP Workgroup and Advisory Partners
  • 16 Partners actively involved in all aspects of the solution, including process and solution design
  • 4 Disti’s
  • 4 Resellers

Tracking nearly 1,000 individual pieces of Partner feedback collected in site visits, weekly calls, User Previews and UAT

  • Partner Input Directly Influenced:
  • Shift from Direct to Indirect OLS
  • Prioritization of Web Services Solution
  • Price check via Web Services
  • Simplification of Batch Upload Process
  • Streamlining of the User Management Solution for bot Partners & Customers
  • Development of OLS/renewal Order Aides
  • Restructured the flow of Error Reporting Messages
  • Complete overhaul of CICR Form & Process
  • Simplification of Signature Form & Process
  • Re-prioritization of Azure Services launch on Roadmap

Bi weekly recurring calls with 16 LSPs in FY14

  • Learn from our mistakes
  • Launch & Learn
  • Collaborative Design
  • Vision
  • Requirements
  • Design
  • Landing/Readiness
  • Early Involvement in strategy and business planning
  • Joint Dedication to Success
  • Continuous Engagement
  • 4 Disti’s
  • 4 Resellers

LSP’s involved in over 100 hours of Usability Studies

Over 30 Site Visits and deep dive sessions with LSPs

Twice yearly Workshops to refine solution requirements and prioritize capabilities

the future state partner incentives experience

The Future State Partner Incentives Experience

creating the next generation partner incentives operational ecosystem

enabling industry leading

incentive models

delivering an experience

that will delight our partners


operational excellence


See the right information


Only what I need


I know what to do


Fewer Steps, less effort


I can do things myself


Get results fast

a new approach for partner incentives

A New Approach for Partner Incentives

User Centered Research & Design Phase to gain insights that informed our design principles

Partner Engagement Model









  • Regular and early engagement in system capability designs and plans for new operational processes
  • Co-design Future State experience by providing feedback on prototypes and pilot functionality
  • Provide guidance on prioritization areas
  • Early adopter into Future State platform to provide feedback on the experience


question answer

Partner Panel

Question & Answer

Roger Wolff SoftwareONE

Detlef Werner, SoftwareONE

Paul Panzer, COMPAREX

Florian Walling, COMPAREX

Andre De Groot, RealDolmen


Let’s Break New Ground Together.

ALL Partners who provide feedback through the Conference Appwill receive a one year subscription to Office 365 Home Premium

Visit the Conference App now at