Understanding Organizational Conflict and Conflict Management Strategies

1. DR. VANDANA SHARMA DMS, DCRUST, MURTHAL

3. Organizational Conflict also known as workplace conflict, is described as the state of disagreement misunderstanding groups within the organization resulting from opposing needs, ideas, beliefs, values, or goals. or or by individuals

5. • Conflict is not the same as violence – conflict is not always violent, or even immediately obvious • Conflict often accompanies change; of course this means it occurs around conservation interventions, especially where resource access or availability is impacted. • Generally seen as negative, but this need not be the case, provided the conflict is acknowledged, understood, and transformed into a positive force for change

6. Types of conflict Compatible goals Incompatible goals Compatible behaviour No conflict Latent conflict Incompatible behaviour Surface conflict Open conflict 6 From Tearfund (no date)

7. Types of conflict Compatible goals Incompatible goals Compatible When goals and behaviour are compatible, there is no conflict behaviour No conflict Latent conflict Incompatible behaviour Surface conflict Open conflict 7 From Tearfund (no date)

8. Types of conflict Compatible goals Incompatible goals Latent conflict is when behaviour is apparently compatible, but goals are not. The latent conflict may need to be brought to the surface to be resolved Compatible behaviour No conflict Latent conflict Incompatible behaviour Surface conflict Open conflict 8 From Tearfund (no date)

9. Types of conflict Compatible goals Incompatible goals Compatible behaviour No conflict Latent conflict When goals are compatible but behaviour is not, this results in surface conflict. This kind of shallow conflict can often be resolved with good communication Incompatible behaviour Surface conflict Open conflict 9 From Tearfund (no date)

10. Types of conflict Compatible goals Incompatible goals Compatible behaviour No conflict Latent conflict Incompatible Open conflict is both visible and deep-rooted, emerging from incompatible goals and behaviour behaviour Surface conflict Open conflict 10 From Tearfund (no date)

11. Types of Organizational Conflict Intra-individual/Intra-personal Conflict Conflict can be intra-personal, where an individual’s objective and vision differs from his/her company’s overall vision. Intrapersonal conflict occurs within an individual. The experience takes place in the person’s mind. Hence, it is a type of conflict that is psychological involving the individual’s thoughts, values, principles and emotions. Inter-personal conflict Interpersonal conflict is the conflict between two individuals of the organization. Basically, this occurs because of some differences in people. We have varied personalities incompatible choices and opinions. This may involve conflict between two managers who are competing for limited capital and manpower resources. which usually lead to

12. Intra-group Conflict Intragroup conflict occurs among individuals within a team. These are conflicts that typically involve more than one person within a group. The incompatibilities and misunderstandings between team members lead to intragroup conflict. It starts from interpersonal disagreements like team members have different personalities which may lead to tension or differences in views and ideas. Inter-group conflict Intergroup conflict occurs when a misunderstanding arises among different teams within an organization.

13. SOURCES OF CONFLICT •Thought Process •Priorities •Needs •Culture •Shared resources •Policies •Perceptions •Values •Power •Pressure •Uncommon goals •Politics

15. STAGES OF CONFLICT

16. STRATEGIES OF CONFLICT MANAGEMENT

18. CONFLICT MANAGEMENT TIPS • Stay calm • Talk to each other about the problem • Practice active learning • Be clear about what you want • Learn to forgive • Don’t leave the problem unsolved • Focus on solution • Control your anger

19. THANK YOU