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Enhancing System Development with Cooper's Personas: An Overview

Experience with qualitative methods using Cooper’s personas in system development. Exploring the overall process, tasks, interviews, personas, scenarios, and system requirements by Kristian Sandahl. Understanding the essence of defining stereotypical users, creating credible personas, and conveying contextual information through scenarios. This approach involves protocol analysis and ensures traceable functional requirements.

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Enhancing System Development with Cooper's Personas: An Overview

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  1. Experience with qualitative methods Using Cooper’s Personas in System Development

  2. Overall process TASK Interviews Personas Scenarios System requirements Kristian Sandahl

  3. Personas • Describe stereotypical users • Users are defined by goals • Details added for creating a credible and representative person • There should be a primary persona • In essence: A technique for protocol analysis Idea from Alan Cooper: The inmates are running the asylum, SAMS 1999. Kristian Sandahl

  4. Scenarios • Describe the overall workflow • Convey contextual information • Convey ideas, attitudes and facts not covered in the personas • A play in different acts Kristian Sandahl

  5. Functional requirements Kristian Sandahl

  6. Experience • An enthusiastic reception amongst stake-holders • Traceable requirements • A good way of protocol analysis • Roughly 15 interviewees • 2 x 2 person-weeks for creating 3 personas • Lot of laughter Kristian Sandahl

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