Service Animals PREMSS adheres to Provena Covenant Medical Center Policy regarding patients, family members and others with service animals. Federal Law: ADA/Section 504 American Disabilities Act (ADA)
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PREMSS adheres to Provena Covenant Medical Center Policy regarding patients, family members and others with service animals.
Under this federal law, all businesses and organizations that serve the public must allow people with disabilities the ability to bring service animals into all areas customers are normally allowed to go. This includes HOSPITALS and Prehospital transport services.
The only circumstances under which a person may not be entitled to be accompanied by their service animal or those situations where the animal poses a direct threat(significant) to the safety of others.
There are a few areas with increased infection control risks, in which service animals may not be allowed. These include:
Animals may access all public areas of the facility provided that the service animal is on a leash or other wise restrained.
Every effort should be made to facilitate the inclusion of the service animal within the medical center, however, the hospital may exclude or terminate the visit if the animal acts in a vicious, aggressive or threatening manner towards staff, patients, or visitors.
In the event the animal is denied access, due to significant risk to the health and safety of others, every effort should be made to help facilitate the transfer of the animal to a designated caretaker prior to the separation.
The Service Animal Coordinator (Infection Control Nurse) or the House Supervisor must be notified in these situations.
Staff must complete and sign the Denial of Access to Service Animal report form (click on the link above to access this form).
This form is reviewed with the owner and a signature obtained. A copy of the form is provided to the owner.
Ambulance and EMT/emergency personnel must comply with the ADA provisions and allow a service animal to accompany the disabled person during transport to the medical center.
The planned transport of a disabled person must allow the service animal to accompany the patient.
An unplanned transport of a disabled person for a non-emergent situation requires that the service animal accompany the patient.
In an unplanned or emergency transport due to severe health risk an individualized determination of service animal transport must be made.
Factors to consider include whether the animal may cause a direct threat to the health and safety of a patient due to lack of time, and lack of space within the ambulance to provide urgent treatment.
In the event that the animal is not transported, the EMT service should transport the animal or ask accompanying police to take the animal to the hospital.
The Denial of Access to Service Animal form must be complete for any instance in which the service animal is not transported to the hospital with the patient or within another vehicle at the scene.
Questions or disputes on service animal or pet access or denial can be addressed with the hospital ADA Coordinator or the House Supervisor after-hours. Posters will be posted in designated areas describing the steps for animal access
(Admitting, ED etc.)
Service animals are important aides to a person with a disability. At PCMC and PREMSS it is our responsibly to allow access to the service animal and maintain the bond between the animal and it’s owner.