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Partnership for Positive Patient Encounter. A project of synergy— Service Excellence, Magnet and Patient Safety. Project Aim.

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partnership for positive patient encounter

Partnership for Positive Patient Encounter

A project of synergy—

Service Excellence, Magnet

and Patient Safety

project aim
Project Aim

Increase patient satisfaction and safety by instituting hourly patient rounds that address specific patient care issues which are reported in the literature to decrease patient falls, decrease patient calls and improve satisfaction.

And, alter staff workflow by caring for patient needs proactively through RN/PCT partnership. Evidence shows this will increase staff time available for uninterrupted direct patient care.

positive patient encounter 6 p s
Positive Patient Encounter: 6 Ps
  • Prompt Response—hourly rounds
  • Patient Introduction—knock, introduce self and reason you are in the room
  • Privacy—close door and curtain
  • Position—reposition patient as needed
  • Pain—assess pain and individualize plan
  • Personal hygiene needs—offer toileting assistance

Implementation Timeline

RN/PCT group identify education needs including partnership

Literature Review Done, identify care issues

Staff identify need for uninterrupted time for patient care

Coord-inate with Magnet Project

Did unit obser-vations

All education complete on pilot unit

Education for additional units begun

Staff education begun

December 2005 January 2006 April May June July August September October November Jan 2007 March

Partner with 2NE Falls prevention program

Standardized PCT report tool

Education developed

Staff groups Develop Patient Encounter Standard

Facilitators trained

Unit mentors provided follow-up education

Unit data evaluated

education implemented a partnership model to provide care
Education Implemented:A partnership model to provide care
  • Introduction of revised Nursing Vision, Nursing Philosophy as the foundation
  • Interactive presentation of the Patient Encounter Standard
  • Delegation and Partnership in providing care
  • Communication Skills including Conflict Management
  • Additional education for staff mentors to reinforce education during work hours
results patient satisfaction 6ne pilot unit
Results: Patient Satisfaction 6NE (Pilot unit)

Education pilot complete

Patient comment: What most impressed me was “the systematic approach to routine care. There was always someone checking on me for comfort-pain- and vital signs.”

learnings and
Learnings and
  • Evidence-based practices can be implemented
  • Every caregiver can ask about pain!
  • RN and PCT partnering through education is well received
  • Follow-up and sustaining activities are critical

Next Steps…

  • Education of all medical-surgical unit staff
  • Follow-up and sustaining activities led by staff
  • Continued assessment of impact and further planning
project participants
Leslie Barna, RN

Peggy Downing, RN

Elmer Dulce, RN

Mary Healey, RN

Terri Holden, RN

Jeanie Leggett, RN

Himani Singh-Lawhorn

Mary Morrow, RN

Kathy Orms

Jill Rogers, RN

Sandy Swanson, RN

Sylvia Williams, RN

Service Excellence Planning Committee

Service Excellence Focus Groups

Service Excellence Liaison Committee

Nursing Education and Support Services

Staff of 6NE and all other general med/surg units

Project Participants