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บทที่ 1 บทนำ. ความหมายของ คุณภาพ ISO 9000:2000 defines Quality as: “degree to which a set of inherent characteristics fulfils requirements”. การประกันคุณภาพ. ISO 9000:2000 defines the Quality Assurance as:

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slide1

บทที่ 1 บทนำ

ความหมายของ คุณภาพ

ISO 9000:2000 defines Quality as:

“degree to which a set of inherent characteristics fulfils requirements”

slide2
การประกันคุณภาพ

ISO 9000:2000 defines the Quality Assurance as:

“ part of quality management focused on providing confidence that quality requirement will be fulfilled”

quality control and quality assurance
Quality Control and Quality Assurance
  • Quality control (ISO 9000:2000) is defined as:

“part of quality management focused on fulfilling quality requirement”

  • ISO 9000:2000 defines Quality Management as:

“co-ordinated activity to direct and control an organisation with regard to quality”

slide4
PDCA

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quality management principle
Quality Management Principle
  • Customer focus
  • Leadership
  • Involvement of people
  • Process approach
  • System approach to management
  • Continual improvement
  • Factual approach to decision making
  • Mutually beneficial supplier relationship
total quality management tqm
Total Quality Management (TQM)
  • Assumption
    • No one in the organization is excluded, and every one is participates in implementing quality and has an impact on the customer’s perception of quality, appreciation by society.
    • It is not only the external customer that needs to be satisfied but internal customer must be satisfied as well. Therefore the organization is views as a series of customer supplied relationships.
    • Appreciation of the organization by society may and often does play a vital role in securing the success of the business.
fundamental requirement of tqm
Fundamental requirement of TQM
  • Know your customer, both external and internal.

Possible actions:

          • Customer surveys
          • Functional analysis
          • Quality cost analysis
          • Quality function deployment
fundamental requirement of tqm8
Fundamental requirement of TQM

2. Know your competitors.

Possible actions:

  • Customer surveys
  • Competitor analysis
  • Bench marking
fundamental requirement of tqm9
Fundamental requirement of TQM

3. Know the cost of nonconformance (CONC)

Possible actions:

  • Quality cost analysis
  • Functional analysis
fundamental requirement of tqm10
Fundamental requirement of TQM

4. Measure performance against key customer driven parameters.

Possible actions:

  • Customer surveys
  • Competitor analysis
  • Benchmarking
fundamental requirement of tqm11
Fundamental requirement of TQM

5. Make sure that each employee understands and commits themselves to the Quality objectives of the business.

Possible actions:

  • Functional analysis
  • Education and training
  • Communication
fundamental requirement of tqm12
Fundamental requirement of TQM

6. Management commitment to continuous improvement of quality within business.

Possible actions:

  • Quality cost analysis
  • Functional analysis
  • Education and training
  • Communication
fundamental requirement of tqm13
Fundamental requirement of TQM

7. Define the purpose of each department and activity in term of satisfying external and internal customer requirements.

Possible actions:

  • Functional analysis
fundamental requirement of tqm14
Fundamental requirement of TQM

8. Enable the employee to fulfill their commitment to quality by influencing the programme of continuous improvement.

Possible actions:

  • Education and training
  • Communication
  • Corrective action task force, corrective actions groups
  • etc.
fundamental requirement of tqm15
Fundamental requirement of TQM

9. Whenever possible replace the inspection and correction techniques of quality control with the preventive actions.

Possible actions:

  • Error cause removal schemes
  • Quality circles
  • Problem solving
  • Suggestion programs
fundamental requirement of tqm16
Fundamental requirement of TQM

10. Never accept a non-conforming output in the form of a product for external or internal customers.

Possible actions:

  • Quality cost analysis
  • Functional analysis
  • Education and training
  • Communication
fundamental requirement of tqm17
Fundamental requirement of TQM

11. Plan effectively before undertaking any actions.

Possible actions:

  • Quality Improvement Team/
other concepts and vocabulary
Other concepts and Vocabulary
  • Audit

“Systematic, independent and documented process for obtaining audit evidence and evaluating it objectively to determine the extend to which audit criteria are fulfilled”

  • Process

“set of interrelated or interacting activities which transforms inputs into outputs”

other concepts and vocabulary19
Other concepts and Vocabulary
  • Nonconformity

“non-fulfillment of a requirement”

  • Document

“information And its support medium”

  • Record

“document stating the results achieved or providing evidence of activities performed”