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CHAPTER 11 HUMAN RESOURCE MANAGEMENT. LECTURE OUTLINE. The HRM framework Establishing the employment relationship Maintaining the employment relationship HRIS, Internet, intranets & extranets Terminating the employment relationship. The HRM framework.

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chapter 11 human resource management

CHAPTER 11HUMAN RESOURCE MANAGEMENT

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

lecture outline
LECTURE OUTLINE
  • The HRM framework
  • Establishing the employment relationship
  • Maintaining the employment relationship
  • HRIS, Internet, intranets & extranets
  • Terminating the employment relationship

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

the hrm framework
The HRM framework

Those management functions concerned with attracting, maintaining and developing people in the employment relationship.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

the hrm framework4
The HRM framework

HRM functions

Identifying HR needs

Attracting human resources

Maintaining human resources

Terminating the relationship

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

the hrm framework5
The HRM framework

Principles of HRM

  • Proactive approach, link to strategic planning & cultural change.
  • View of people as capital, not cost.
  • Possibility of mutually beneficial relationship between stakeholders.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

the hrm framework6
The HRM framework

Regulatory framework

  • Australia & New Zealand, long history of government support for union involvement.
  • Since early 1990s, major shift toward enterprise or individual agreements.
  • Increasing reliance on civil law processes.
  • Growth of regulation relating to human rights, discrimination, EEO, OH&S, environmental matters.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship
Establishing the employment relationship
  • Human resource planning
  • Job analysis
  • Recruitment
  • Selection
  • Interviews

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship8
Establishing the employment relationship

Human resource planning

Determining future human resource needs in relation to an organisation’s business objectives or strategic plan.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship9
Establishing the employment relationship

Job analysis

The systematic collecting and recording of information about the purpose of a job, its major duties, the conditions under which it is performed, the required contacts with others and the knowledge, skills and abilities needed to performit effectively.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship10
Establishing the employment relationship

Job analysis

  • Outcomes:
    • Job descriptions and job specifications.
  • Impacts upon:
    • Recruitment & selection
    • Performance appraisal
    • Remuneration
    • Training & development
    • Job design & redesign.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship11
Establishing the employment relationship

Job analysis-methods

  • For existing jobs, interviews with employees.
  • Interviews with supervisors.
  • Observation.
  • Combination, interviews & observation.
  • Structured questionnaires.
  • Employee journals/logbooks.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship12
Establishing the employment relationship

Recruitment

‘The process of finding and attracting job candidates

capable of effectively filling job vacancies.’ (Wether &David, Schuler & Huber.)

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

recruitment
Recruitment

3 Objectives

Ensuring

compliance

by organisation

with government

Regulations.

Maximising the

pool of applicants

at minimum cost.

Attracting suitably

qualified &

skilled applicants.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship methods of recruitment
Establishing the employment relationshipMethods of recruitment

Executive recruitment

(‘head hunters’)

Internal promotion

Employment agencies

Advertisements

Campus interviews

Employee referrals

Contractors

Internet job

& career sites

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship15
Establishing the employment relationship

Selection process:

The decision-making system used to identify which job applicants are best suited to the vacant position.

Key aspects:

  • Reliability
  • Validity
  • Selection devices.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

establishing the employment relationship16
Establishing the employment relationship

Key aspects of selection:

Reliability

The degree to which the

decision making process

will measure the same

Consistently.

Validity

Whether the decision

process actually measures

what it sets out to measure.

  • Selection devices
  • Application form
  • Written tests
  • Selection interview
  • Assessment centre

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

maintaining the relationship
Maintaining the relationship
  • Remuneration

The financial payment to employees for their work.

  • Training

The process of equipping people with skills and competencies.

  • Development

Broad preparation employee for future opportunities through the acquisition of new knowledge, skills.

  • Performance appraisal

Judgemental assessment of employee performance.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

maintaining the relationship18
Maintaining the relationship

Remuneration & benefits:

  • Linked to job analysis
  • Governed by regulatory framework
  • Internal pay equity
  • External pay equity

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

maintaining the relationship19
Maintaining the relationship

Training & development:

Choices:

  • Buy skills, build them, or a mixed approach.

Strategic rationales for training:

  • Proactive
  • Reactive
  • Enhancement of employee motivation, commitment & retention.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

maintaining the relationship20
Maintaining the relationship

PERFORMANCE APPRAISALS

MOULD EMPLOYEE

BEHAVIOUR TO

COMPANY NORMS

IMPROVE QUALITY

OF SALARY REVIEWS

BUILD CONSISTENCY OF

EMPLOYEE ACTIONS &

ORGANISATION GOALS

IMPROVE HR PLANNING

TRAINING & SUCCESSION

PROVIDE RECORD FOR DISMISSAL,

DEMOTION, GRIEVANCE, APPEAL

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

maintaining the relationship21
Maintaining the relationship

Performance

appraisal

360o feedback —

non-hierarchical method

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

hris internet intranets extranets
HRIS, Internet, Intranets & Extranets
  • HRIS

Human Resource Information System.

  • Internet

Global connection of computer servers through which users can access stored information from their PCs.

  • Intranets

Closed networks of information databases & systems within an organisation.

  • Extranets

Closed networks of information systems between organisations.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

hris internet intranets extranets23
HRIS, Internet, Intranets & Extranets

Enhanced distribution

of HR policy,

news, information

Better internal

communication

Widespread

electronic

systems

Multi-site collaborative

work teams, electronically

linked

Employee maintenance

of own HR records

Performance appraisal,

including 360O feedback

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

the future of work
The future of work
  • Fewer core employees
  • Increased part-time, casual & temporary staff
  • Tele-working
  • Hot-desking
  • Temporary agency work, short-term labour hires, on-call & contract workers
  • Personnel supply firms
  • Idea of employee as an independent contractor

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

the future of work25
The future of work

Flexible employing organisations:

  • Need for strategic, vs. cost reduction focus.
  • Reliance on staffing agencies.

Flexible employees:

  • Self-employed.
  • Use of staffing agency.
  • Maintain skills base.
  • ‘Portfolio’ worker.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

terminating the relationship
Terminating the relationship
  • Retrenchment

The forced termination of the employment relationship due to financial, technological or organisational circumstances.

  • Redundancy

A forced termination of the employment relationship resulting from the permanent deletion of specific positions.

  • Dismissal

The employer gives the required notice to terminate the employment relationship.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

terminating the relationship27
Terminating the relationship

Key aspects:

  • Regulatory requirements.
  • Exit interviews.
  • Use of out-placement consultants.
  • Effect on HR & other functions of the organisation.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

lecture summary
Lecture summary
  • The HRM framework
    • Functions
    • Principles
    • Regulatory framework.
  • Establishing the employment relationship
    • HR planning
    • Job analysis
    • Recruitment
    • Selection.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.

lecture summary29
Lecture summary
  • Maintaining the relationship
    • Remuneration
    • Training & development
    • Performance appraisal.
  • HRIS, Internet, intranets & extranets
  • Terminating the employment relationship
    • Retrenchment
    • Redundancy
    • Dismissal.

© 2003 McGraw-Hill Australia Pty Ltd. PowerPoint Slides t/a Management: A Pacific Rim Focus Enhanced Edition. Slides prepared by David Meacheam & George Sansbury.