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Batch Transformation: One Team - Serving Many

Break down barriers between teams and customize solutions for efficient batch management. Achieve seamless workflow and tailored services.

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Batch Transformation: One Team - Serving Many

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  1. Enterprise System Assurance Infrastructure Business Relationship Management Batch Transformation Becoming One – Serving Many • September 5, 2018

  2. WHY? • Many team Reorganizations are setup with basic Designs and Automation

  3. In the hopes that the solutions will work long term for those teams in involved the race. • Then its off to the Races!

  4. …and they find that the basic Designs do not fit the world we actually race in.

  5. We will be doing more than a Department Reorganization.. We are doing a Transformation!

  6. Currently we have two separate teams, supporting our two Schedulers. But what if we didn’t?

  7. Batch Transformation is all about matching the designs and tools to our specific needs …..

  8. ….. and desires.

  9. Walls protect …..

  10. …. and divide

  11. Walls can hinder progress . . .

  12. . . . or channel it

  13. Batch Transformation removes the walls between two teams … ZEKE TIDAL

  14. And channels their energy into providing customized services . . .

  15. … by utilizing the best tools for each situation

  16. ONE TEAM SERVING MANY

  17. Batch Management Functional Divisions Resources and Tools One Team Batch Management Workload • Monitor and Maintain the batch flow 24/7/365 • Assist clients in resolving abends/failures • Fulfill temporary batch requests Batch Management Analysts • Design and implement automated solutions • Fix major issues in production batch • Support the Workload in resolving complex batch issues Batch Management Support • Plan, develop and maintain the batch tool set • Plan and implement batch process improvements • Support the Analysts in resolving complex batch issues Dedicated to developing and maintaining efficient and robust scheduling solutions for Aetna’s automated processes. Reaching across borders Serving all applications at Aetna Customizing solutions Applying the best tools for each job Rapidly responding to needs Maintaining the continual flow of production processes People Zeke/Tidal Schedulers Data Center Remote access PCBoR ServiceNow Request System Auto-Paging Audit Controls

  18. Combining People • Increased skills • Increased efficiency • Decreased Overtime – • 2,900 hours last year • 240 hours per month • 55 hours per week • Stats do not include Salaried individuals • Focused effort • Versatility

  19. Auto Paging • Every abend paged on time and accurately • Escalation pages sent every 15 minutes • Time saved • 5 minutes a page • 25,000 pages per year • 2,000 hours per year • 40 hours per week • One full time employee(Stats from ServiceNow and MIR3)

  20. Enterprise System Assurance Infrastructure Business Relationship Management Batch Management One Team – Serving Many

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