ConVox-Hospital-ppt-min

1. Hospital Connect Comprehensive Call Handling Solution for Hospitals

2. Call Handling for Hospitals Patient Intelligent Call Routing Code Blue Solution Appointment Heandling Emergency Call Handling Video Calling Ip - PBX Tools Agent Video Feedback System Performance Report Recording

3. Patient Appointment Handling A Hospitals receives calls for the appointment with Doctors and Pathology. ConVox tools are designed to handle such calls most efficiently and accurately . Callers gets proper and quick response regardless of the day and time of the call. Operator Training and management tool Advance Call Handling Tool

4. Appointment Call Handling Tools (IVRS) IVR System - Patient can select the specialization, doctor, day and time on call and book the appointment. IVRS Address book is created on the screen. Operator can transfer patient’s call to doctor by just clicking on the address book given on the screen . On Screen Call Transfer Reports of the missed calls , disposition, time, duration of calls, no of answered or unanswered calls. Call Details Report When call lands on operator phone, at the same time Details of the patient like address, name, number, ailment, previous call details are popped up. Caller Details Pop-Up Call is automatically transferred to the agent who is in idle condition for longest time. Automatic Call Distribution

5. Appointment Call Handling Tools Contd... Special recording features of conversation between patient and doctors Recording Call barging enables you to drop in on live calls and silently listen both the caller and the operator. Barge-In ( Internal and External) Call Conferencing with internal and external caller. Conferencing (Internal and External) Telephone operators can be monitored remotely. Operator's Status, Number of call taken, Ongoing call time , break etc. Agent Monitoring Dashboard

6. ConVox Code Blue Solution Code blue system blasts calls and play the message to concerned Doctors and Nurses in case of Emergency. Patient Gets an Emergency Patient/ Attendant/ Nurse Dials a Code Blue Extension Records the emergency message Code Blue Server Triggers parallel Calls and SMS to all concerned doctors and nurses. Call hits Code Blue Server

7. ConVox Code Blue Solution Features Code Blue Solution can work by connecting dedicated PRI from service provider or from EPABX system or GSM gateway. PBX Integration Outbound Calls play pre-recorded/ user recorded message and take the user input as digits IVRS Message Can be integrated with paging system or announcement system. Paging system Integration Code Blue integrate Nurse Calling System with the help of Nurse Calling System provider. Nurse Calling system integration Reports and recorded message can be download by using CONVOX search engine. Reports

8. Intelligent Call Routing Extension Call is Forwarded to Mobile Number calling Call Missed Call Forwarded Forward to mobile no. Time Based call forwarding : Agent set particular time for forwarding call from its extension to dedicated number DND : If agent is not willing to take particular so that they enable DND feature. Frequent Caller Route Learning Capability Solution here is : System learns frequently called extension number. Next time when same caller calls, call is directly transferred to the learn extension number. In case caller desires to go for some other extension, previous learning is erased. Particular Patient always calls for the same Extension?

9. Intelligent Call Routing Screen Based Call Transfer Feature mention here is just one click . when caller/ agent gets the pop-up there is address book available on the screen so that he can forward the calls by dropdown on the screen . Address book is prepared for any particular doctor of any department , so that patient get directly in touch with there queries. Frequent Caller Route Learning Capability Any particular info need to be delivered to all by just one call ? Healthcare plus provides you facility of one-way messaging system in which Base Station send messages to particular zone. Manual and automatic both paging system available . A telephone handset is used to generate messages and is delivered through the Public Switch Telephone Network (PSTN) Voice Mail When agent is not available at a time a voice mail is played to patient that agent is not available at there place due to specific reason and also to leave there queries so that when agent is back he can able to listen your queries and call back.

10. Emergency Call Handling Emergency Calls must be handled immediately , no matter how busy is your reception desk. ConVox ensures just that. Operator Available Operator Busy Identify right Operator Identify right Operator Operator receives emergency call Put his existing call on hold EMERGENCY CALL RECEIVED Operatror take Emergency Call Existing Caller is Played a hold message Idle Agents take Existing Call on First Preference

11. ConVox IP-PBX ConVox has advanced unified IP-PBX Inbuilt. You can seamlessly use all features without using any other PBX. You also get a huge cost saving. More than just the ability to talk A solution that combines data and voice on one network Easily expand the phone system as business needs change An expensive business phone features at affordable prices Single number reach, forwards calls based on your specifications

12. More Features of ConVox IP-PBX An IP PBX is a complete telephony system that provides telephone calls over IP data networks. SMS :- Send SMS to individual or a group. Manage Contacts :- Create and maintain Contacts and groups. FAX :- Send and receive FAX by Downloading or Uploading TIFF file. E-Mail :- Send Mail to individual or groups. Chat :- Easy access to Chat with other extensions. Click 2 Call :- You can initiate the call by clicking the number listed in contacts or call logs. Voice Mail :- Access, play and download the voice message left for your extension. Record personal greetings, busy and no answer messages. Call forwarding :- Set the call forwarding conditions for Busy forwarding, no answer forwarding or unconditional forwarding.

13. Video Calling Tools Patient requests for appointment through website Doctor confirms the appointment and Notification is sent to both patient & Doctor regarding the scheduled time of appoinment Reminder can be scheduled through SMS or Automated Voice call At the time of appointment doctor makes the call to patient Doctor Records the session for further Reference

14. Video Based Doctor Consultation Video calling and chat session between  doctor and patient. Doctor/patient use camera on device which can be laptop, desktop, tablet or Smart Phone. Patient can send the health measurements Temperature, BP, etc.) and doctor can give prescription on chat window.

15. Video Recording Counselling session can be recorded. Good quality of Audio and video for review purpose. Sessions can be centrally Monitored and live streamed to multiple devices. Doctor/Counsellor will have the controls on session recording.

16. Video Call Features Live chat with video call Video calling Detail Report    Group Video Calling  Broadcast  data Storage Video Buffring (When internet is slow)  Compress Video for Storage 

17. Video Calling Benefits Of Hospitals Patients can use Smart phone for consultingt the doctor while at home through a live video call and chat. It saves travel time and waiting in Queue. Live Video Interaction and Chat between Doctor and patient Video Recorded sessions can be used as reference case studies For Internal knowledge sharing and also to build network with other hospitals Doctor can consult external Specialist and Experts doctors using this facility. Affordable access Healthcare services for remote villages Counselling session for charges and estimates for ‘IN Patients’needs to be recorded in Good Quality- Audio/Video. This is required as per Government Guidelines Video Calling Tools and Recording Benefits Of Hospitals

18. Operator's Performance Report It is to track all the agent reports like , All Reports, Operator hourly report, daily report, monthly report, disposition report , Real time screen . Customer Call History Operator Performance Daily Report Operator Weekly Login Report

19. Patient Feedback for Health Care Providers Feedback System is for getting response of the patients by managing records to generate reports, to save time and to easy maintain records of patient. Quality measurement leads to improved system. Preventing the overuse, under use, and misuse of health care services ...ensuring patient safety Identifying what works in health care—and What doesn't— to drive Improvement. Ensuring accountability for high-quality Healthcare.

20. ConVox Patient Feedback Features Auto dial number to get maximum feedback Patients can provide their valuable Feedback at any time, any where during “On Call Services”. CRM will help us to' Automate manual paper Work'. It does helps in “Analysis and Reporting”.

21. Company Behind ConVox HealthCare Plus. Our products include Call Centre Packages, Conference Bridge, Voice Logger, IP-PBX and IVRS. Deepija Telecom (P) Ltd. is a fast growing software development company in the area of CTI/ IVRS and VoIP. Head office in Hyderabad with branch offices in Mumbai, Bangalore, Chennai, Delhi and Pune Focus on R&D and innovation Open Source Experts High quality products and strong customer support.