“Factors Constraining Performance; how do we overcome those constraints?” Performance Management & Agency Models In Public Sector Reform An Approach by Jamaica. Government of St Lucia Conference: “Improving Public Service Performance” Castries, St Lucia November 2 – 3 , 2009.
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“Factors Constraining Performance; how do we overcome those constraints?”Performance Management & Agency Models In Public Sector ReformAn Approach by Jamaica
Government of St Lucia Conference:
“Improving Public Service Performance”
Castries, St Lucia
November 2 – 3 , 2009
Government departments providing services too centralised, bureaucratic & unresponsive to clients needs
Government & public unhappy with inefficiency & unresponsiveness, especially with poor quality of customer services
Managers had too little control over resources to ensure their departments would perform efficiently
Staff poorly trained & competencies low
This phase of reform was in the aftermath of financial sector collapse and FINSAC bailout programmeMain problems that drove Jamaica’s reforms
Source: Rob Laking, Agencies: their benefits & risks (draft OECD paper, 2002)
Identify the best options for the future of existing functions
First undertake the ‘prior options review’
Then complete the detailed diagnostic study (strategic review) of the core functions identified for the new Agency to decide what is needed to perform them
Medium Term Financing Plan
Performance AgreementSo, how do you get started?
Expenditure forecasts for the modernisation programme (including equipment, accommodation, “rightsizing” through recruitment & replacement, accommodation)Medium Term Financing Plan (3 – 5 years)
Accountability for performance…
THANK YOU.... Secretaries/HODs