BALDRIGE PERFORMANCE EXCELLENCE PROGRAM www.nist.gov/baldrige Comment Guidelines on the Web Elements of a Well-Written Comment Basics of Comment Writing for New Examiners
A Well-Written Comment Why is a well-written comment so important to the applicant? Feedback is the basis for improvements. Feedback demonstrates an understanding of the applicant’s key factors, including strategic advantages and challenges. What are the characteristics of a well-written comment? Precise Concise Shows insights
After completing this topic, you will be able to: • Describe an examiner’s responsibilities in developing comments that provide value-added feedback to an award applicant. Explain the elements of a feedback-ready comment.
What Are the Elements of a Comment? Application Organizational Profile Item Responses Criteria Requirements ADLI LeTCI your best judgment Call to Action Comment
What Makes the Comment Actionable? Call to Action Comment A comment contains • a concise opening statement of the main idea • the relevance of this main idea to the applicant • some examples
Elements of a Process Comment~ An Example Application 1.1b(1) response 1.1b(1) SF communicates with and engages the workforce using the methods shown in Figure 1.1-2. Frank, two-way communication is achieved through daily interaction with employees and volunteers, as described in 1.1a(1) and Figure 1.1-2. The interlocking committees and teams are another forum for two-way sharing. All of these communication methods contribute to aligning the organization in order to be most effective in mission performance. Senior leaders also communicate key decisions through these interlocking committees and teams. Criteria 1.1b(1) Communication How do senior leaders communicate with and engage the entire workforce? How do senior leaders achieve the following? encourage frank, two-way communication throughout the organization communicate key decisions take an active role in reward and recognition programs to reinforce high performance and a customer and business focus
Do Dos and Don’ts Comment Guidelines Keep the customer in mind. Ask yourself, “Can the applicant act based on my comment?” Address your comments to the basic, overall, or multiple requirements that are most important to the applicant. Write a unified, coherent, well-developed comment. Express the comment’s single, main point in a topic sentence, followed by concisely written evidence. More “dos” are on the next slide.
Do, continued Dos and Don’ts Comment Guidelines Use the evaluation factors (A-D-L-I or Le-T-C-I) to articulate the areas of strength or opportunities for improvement. Ensure relevancy by drawing linkages across items and to the applicant’s Organizational Profile. Ensure that the comment does not contradict other comments.
Do Not Dos and Don’ts Comment Guidelines Construct an exhaustive list of every method described by the applicant that is related to your main point. Go beyond the requirements of the Criteria or assert your personal opinions. Be prescriptive by using “must,” “should,” and “would.” Be judgmental by using terms such as “good,” “bad,” or “inadequate.” Comment on the applicant’s style of writing or data presentation.
Consensus Scorebook What Are Your Responsibilities in Developing Feedback-Ready Comments? Consensus Review Independent Review ? ? ? ?
Consensus Scorebook What Are Your Responsibilities in Developing Feedback-Ready Comments? Consensus Review Independent Review Two Comments / Item One Strength One Opportunity for Improvement As “Item Lead” Around Six Comments / for each Item Strengths Opportunities for Improvement Through Consensus of Team Around Six Comments for Each of the 17 Items Key Themes Score Summary Sheet
Tools and Resources Step-by-Step Instructions Comment Guidelines BOSS Examiner Team Examiner Help Center/Award Process Hotline Examiner Resource Center
Next Steps For additional online training, visit the Examiner Resource Center.
Next Steps Read the case study of a fictitious award applicant and begin your prework. Appointment letter or training dates questions? firstname.lastname@example.org 1-877-237-9064 (option 1) Training materials questions? email@example.com 1-877-237-9064 (option 2) Coaching Guide To exit, close your browser window.