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Community Satisfaction 2007

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  1. Community Satisfaction 2007 Community Satisfaction Research Findings Town of Claremont May 2007

  2. Introduction and research method • In March 2007, Australian Market Intelligence conducted community satisfaction research to determine: • Overall satisfaction with the Town of Claremont • Perceived importance and satisfaction for selected services and facilities • Performance map analysis • Other specific questions required by the Town of Claremont • The data was collected by way of a self-completion survey mailed out to the Town’s residents. • A sample of 560 households was surveyed by way of a self-completion questionnaire: • Sampling precision is +/- 4% at the 95% confidence interval. That is to say, we are 95% confident that the results obtained from the survey are within +/- 4% of that of the entire population. • A total of 2,000 households were randomly selected from the rates database and invited to participate in the research. • A response rate of 28% was achieved in 2007.

  3. Sample profile GENDER HOUSEHOLD TYPE AGE HOME OWNERSHIP DURATION OF RESIDENCE WARD * Families = Children living at home Singles / couples 35+ = no children living at home

  4. Overall Satisfaction

  5. = significant variance Overall satisfaction • 73% of respondents are satisfied with Council • These respondents rate overall satisfaction 6, 7, 8, 9 or 10 out of 10, where 10 is totally satisfied and 1 is totally dissatisfied • Overall satisfaction has decreased significantly from 81% last year • Satisfaction is high and has improved significantly • Mean satisfaction rating = 6.5 • Satisfaction decreased significantly by 8% points between 2005-07 • Satisfaction is higher among males, older and those in either the West or South ward respondents • 36% males vs. 23% females rated satisfaction in the top 3 boxes. • 45% of those aged 55 years+ vs. 20% of those aged 18-54 years rated satisfaction in the top 3 boxes (16% points above the average) • South (33%) and West (32%) compared to East (23%) ward residents rated satisfaction in the top 3 boxes. Q1. On a scale of 1 to 10 where 10 is totally satisfied and 1 is totally dissatisfied, overall, how satisfied are you with the Town of Claremont? Base = all respondents (2007 n=438 excludes ‘don’t know’); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied 1-4

  6. Services & Facilities Importance & Satisfaction Ratings: An Overview

  7. Council services & facilities – higher importance Q: How important is it for the Town of Claremont to provide each service to its residents? The importance can be rated on a 10 point scale where ‘10’ is extremely important and ‘1’ is of no importance. Base = all respondents (2007 n=various)

  8. Council services & facilities – lower importance Q: How important is it for the Town of Claremont to provide each service to its residents? The importance can be rated on a 10 point scale where ‘10’ is extremely important and ‘1’ is of no importance. Base = all respondents (2007 n=various)

  9. Council services & facilities – higher satisfaction Q. How satisfied are you with the Town of Claremont’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who use service / facility (2007 n=various)

  10. Council services & facilities – lower satisfaction Q. How satisfied are you with the Town of Claremont’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who use service / facility (2007 n=various)

  11. Performance Map Analysis

  12. Performance map analysis Performance map analysis assists Council to identify strategic priorities. Importance and satisfaction levels are analysed and presented in four quadrants (shown below) to illustrate which services and facilities need to be improved, monitored, maintained and celebrated. MONITOR represents the quadrant of lower importance & lower satisfaction levels. Services and facilities that fall into this quadrant are less important to the community and the Council is performing less well in delivering them (to those who use them). This quadrant requires Council to monitor perceived levels of importance and satisfaction and make required adjustments if a particular service or facility moves into another quadrant. PRAISE represents the quadrant of high importance and high satisfaction. Services and facilities that fall into this quadrant are important to the community and the Council is performing extremely well in delivering them (to those who use them). This quadrant requires no special strategic emphasis besides maintaining current levels of performance and promoting the Council’s performance. Levels of high satisfaction and lower levels of importance depict the SUSTAINquadrant. Services and facilities that fall into this quadrant are less important to the community and the Council is performing very well in delivering them (to those who use them). This quadrant requires no strategic intervention besides maintaining current levels of performance. The CONCENTRATE quadrant comprises services and facilities that have high levels of perceived importance and lower levels of satisfaction. These areas represent the ‘hot issues’ for Council. Services and facilities that fall into this quadrant require Council to invest resources and effort to improve performance and perceived levels of satisfaction.

  13. Performance map analysis – Council services & facilities High importance, high satisfaction PRAISE SUSTAIN High satisfaction, lower importance SATISFACTION (mean score out of 10) MONITOR Lower satisfaction, lower importance High importance, lower satisfaction CONCENTRATE IMPORTANCE (mean score out of 10) Q: How important is it for the Town of Claremont to provide each service to its residents? The importance can be rated on a 10 point scale where ‘10’ is extremely important and ‘1’ is of no importance. Base = all respondents (2005 n=329) Q. How satisfied are you with the Town of Claremont’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who use service (n=various) DOTTED LINE: indicates average mean score for all individual services / facilities

  14. Services & Facilities Detailed Findings

  15. = significant variance Maintaining roads • Praise the maintenance of roads • Residents consider the maintenance of roads to be a very important responsibility of Council • Mean importance rating = 8.7 • Satisfaction is high but has fall significantly • Mean satisfaction rating = 6.7 • Satisfaction decreased by 15% points between 2005-07 • Households without children, older respondents and those in the South ward are more satisfied. • 54% aged 55 years and older compared to 27% for those under 55 years rated satisfaction in the top 3 boxes. • 44% of households without children vs. 26% families with children rated satisfaction in the top 3 boxes • 53% of those in the South ward vs. those in either the West (33%) or in the East (32%) rated satisfaction in the top 3 boxes. ER1 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  16. = significant variance Maintaining street signs • Praise the maintenance of street signs • Residents consider the maintenance of street signs to be a very important responsibility of Council • Mean importance rating = 8.4 • Satisfaction is high but has fallen significantly • Mean satisfaction rating = 7.2 • Satisfaction decreased by 8% points between 2005-07 • Households without children and those in the South ward are more satisfied • 59% of households without children vs. 37% younger households with children rated satisfaction in the top 3 boxes • 64% of South wards respondents rated satisfaction in the top 3 boxes compared to 55% of those in the West ward. Those in the West ward, in turn, have greater satisfaction than those in the East ward (39%). ER6 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=548); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  17. = significant variance Managing traffic • Concentrate on the management of traffic • Residents consider the management of traffic to be a very important responsibility of Council • Mean importance rating = 8.6 • Satisfaction is good and has improved marginally • Mean satisfaction rating = 6.5 • Satisfaction increased by 2% points between 2005-07 • Households without children, newer residents and those in the South ward are more satisfied • 49% of households without children vs. 32% younger households with children rated satisfaction in the top 3 boxes • 50% of those who have lived in Claremont for under 6 years vs. 39% for those who have resided longer rated satisfaction in the top 3 boxes. • 57% of South wards respondents rated satisfaction in the top 3 boxes compared to 47% of those in the West ward. Those in the West ward, in turn, have greater satisfaction than those in the East ward (31%). ER11 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=547); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  18. = significant variance Footpaths & cycleways • Concentrate on the provision of footpaths and cycleways • Residents consider the provision of footpaths and cycleways to be a very important responsibility of Council • Mean importance rating = 8.9 • Satisfaction is good but has fallen significantly • Mean satisfaction rating = 5.8 • Satisfaction decreased by 19% points between 2005-07 • Satisfaction increases with age. Also, those without children and South ward respondents are more satisfied. • 16% 18-34 year olds vs. 25% 35-54 year olds vs. 35% 55 years+ rated satisfaction in the top 3 boxes • 31% households without children vs. 17% families with children rated satisfaction in the top 3 boxes. • 39% of South ward respondents vs. 22% East or 21% West ward respondents rated satisfaction in the top 3 boxes. EF1 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  19. = significant variance Ease of pedestrians moving in the town centre • Monitor/concentrate on the ease in which pedestrians can move in the town centre • Residents consider the ease in which pedestrians can move in the town centre to be a very important responsibility of Council • Mean importance rating = 8.5 • Satisfaction is good but has fallen significantly • Mean satisfaction rating = 6.5 • Satisfaction decreased by 5% points between 2005-07 • Older, those without children, Females and those in either the South and West wards are more satisfied. • 48% of 55+ year olds vs 33% of younger respondents rated satisfaction in the top 3 boxes. • 43% without children vs. 30% with children rated satisfaction in the top 3 boxes. • 40% Females vs 35% males rated satisfaction in the top 3 boxes. • 45% both South and West wards vs. 33% East ward respondents rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2005 n=321); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  20. = significant variance Ease of pedestrians moving in the suburbs • Sustain the ease in which pedestrians can move in the suburbs • Residents consider the ease in which pedestrians can move in the suburbs to be an important responsibility of Council • Mean importance rating = 8.2 • Satisfaction is high but has fallen significantly • Mean satisfaction rating = 6.6 • Satisfaction decreased by 12% points between 2005-07 • Those without children, newer residents and those in the South ward are more satisfied. • 50% of households without children vs. 32% with children rated satisfaction in the top 3 boxes. • 54% of those living in Claremont under 6 years vs. 37% for 6+ yrs rated satisfaction in the top 3 boxes. • 60% of South ward residents vs. 36% East and 33% West ward residents rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=544); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  21. = significant variance Controlling vandalism & graffiti • Concentrate on the control of vandalism and graffiti • Residents consider the control of vandalism and graffiti to be a very important responsibility of Council • Mean importance rating = 8.5 • Satisfaction is high but has fallen marginally • Mean satisfaction rating = 6.8 • Satisfaction decreased by 4% points between 2005-07 • Those without children, newer residents and those in the South or West wards are more satisfied. • 49% of households without children vs. 36% with children rated satisfaction in the top 3 boxes. • 52% of those living in Claremont under 6 years vs. 39% for 6+ yrs rated satisfaction in the top 3 boxes. • 50% of South and 51% of West ward residents vs. 39% East ward residents rated satisfaction in the top 3 boxes. ES3 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=544); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  22. = significant variance Providing good street lighting • Praise the provision of good street lighting • Residents consider the provision of good street lighting to be a very important responsibility of Council • Mean importance rating = 9.0 • Satisfaction is high but has fallen significantly • Mean satisfaction rating = 7.0 • Satisfaction decreased by 11% points between 2005-07 • Those without children, older respondents and those in the South ward are more satisfied. • 58% of those aged 55 years and over vs. 44% younger respondents rated satisfaction in the top 3 boxes. • 53% of households without children vs. 43% with children rated satisfaction in the top 3 boxes. • 71% of South ward residents vs. 52% West vs. 33% East ward residents rated satisfaction in the top 3 boxes. ER9 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=552); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  23. = significant variance Pleasant appearance to the town centre • Concentrate on the provision of a pleasant appearance to the town centre • Residents consider the provision of a pleasant appearance to the town centre to be a very important responsibility of Council • Mean importance rating = 8.5 • Satisfaction is good but has fallen significantly • Mean satisfaction rating = 6.5 • Satisfaction decreased by 5% points between 2005-07 • Those without children and those in the South ward are more satisfied. • 42% of households without children vs. 34% with children rated satisfaction in the top 3 boxes. • 46% of South ward residents vs. 34% East and 37% West ward residents rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  24. = significant variance Pleasant appearance to residential streetscapes • Monitor the provision of a pleasant appearance to residential streetscapes • Residents consider the provision of a pleasant appearance to residential streetscapes to be a very important responsibility of Council • Mean importance rating = 8.4 • Satisfaction is good but has fallen significantly • Mean satisfaction rating = 6.3 • Satisfaction decreased by 11% points between 2005-07 • The harshest critics are those aged 18-34 years of aged or reside in the East ward • 37% 18-34 yrs vs. 21% 35-54 yrs vs. 15% 55+ yrs are dissatisfied. • 33% East ward vs. 17% West ward vs. 12% South ward are dissatisfied. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  25. = significant variance Encouraging economic growth & tourism • Monitor Council’s ability to encourage economic growth and tourism • Residents consider Council’s ability to encourage economic growth and tourism to be the least important responsibility of Council • Mean importance rating = 6.3 • Satisfaction is good but has fallen marginally • Mean satisfaction rating = 6.6 • Satisfaction decreased by 2% points between 2005-07 • Those under 34 years and newer residents are more satisfied. • 56% 18-34 yrs vs. 28% older respondents rated satisfaction in the top 3 boxes. • 45% of those living in Claremont under 6 years vs. 31% for 6+ yrs rated satisfaction in the top 3 boxes. ED4 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=497); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  26. = significant variance Managing the natural environment • Concentrate on the management of the natural environment • Residents consider the management of the natural environment to be a very important responsibility of Council • Mean importance rating = 8.5 • Satisfaction is high but has fallen significantly • Mean satisfaction rating = 6.6 • Satisfaction decreased by 7% points between 2005-07 • Those without children, newer residents and those in the South and West wards are more satisfied. • 44% of households without children vs. 27% with children rated satisfaction in the top 3 boxes. • 54% of those living in Claremont under 6 years vs. 37% for 6+ yrs rated satisfaction in the top 3 boxes. • 47% of both South and West ward residents vs. 25% East and 33% rated satisfaction in the top 3 boxes. EE2 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=501); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  27. = significant variance Controlling development & zoning • Concentrate on the control of development and zoning • Residents consider the control of development and zoning to be a very important responsibility of Council • Mean importance rating = 8.7 • Satisfaction is good but has fallen marginally • Mean satisfaction rating = 6.0 • Satisfaction decreased by 3% points between 2005-07 • Those without children, newer residents and those in the South ward are more satisfied. • 36% of households without children vs. 21% with children rated satisfaction in the top 3 boxes. • 38% of those living in Claremont under 6 years vs. 27% for 6+ yrs rated satisfaction in the top 3 boxes. • 37% of South ward residents vs. 30% East and 27% West ward residents rated satisfaction in the top 3 boxes. EP10 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=503); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  28. = significant variance Controlling residential infill (i.e. medium/high density housing) • Concentrate on the control of residential infill • Residents consider the control of residential infill to be a very important responsibility of Council • Mean importance rating = 8.5 • This service has one of the lowest levels of satisfaction but has improved significantly • Mean satisfaction rating = 6.0 • Satisfaction increased by 1% points between 2005-07 • Those without children, newer residents and those in the South ward are more satisfied. • 41% of households without children vs. 13% with children rated satisfaction in the top 3 boxes. • 40% of those living in Claremont under 6 years vs. 24% for 6+ yrs rated satisfaction in the top 3 boxes. • 48% of South ward residents vs. 21% East and 21% West ward residents rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=499); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  29. = significant variance Providing bulk rubbish collections • Praise the provision of bulk rubbish collections • Residents consider the provision of bulk rubbish collections to be a very important responsibility of Council • Mean importance rating = 8.9 • Satisfaction is high and has improved marginally • Mean satisfaction rating = 8.4 • Satisfaction increased by 4% point between 2005-07 • Females are more satisfied • 83% of females vs. 73% of males rated satisfaction in the top 3 boxes. EW6 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=510); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  30. Verge collection services • 83% of respondents are satisfied with Council in the provision of verge collection services • These respondents rate satisfaction 6, 7, 8, 9 or 10 out of 10, where 10 is totally satisfied and 1 is totally dissatisfied • Mean satisfaction rating = 7.6 • Those 55+ years, those without children and females are more satisfied. • 76% 55+ yrs vs. 54% younger respondents rated satisfaction in the top 3 boxes. • 68% of households without children vs. 54% with children rated satisfaction in the top 3 boxes. • 73% of both South and West ward residents vs. 49% of East ward residents rated satisfaction in the top 3 boxes • Of those who are dissatisfied, more bulk waste collections was the most cited thing to improve upon. This was followed by: • Better recycling procedures • More green waste pick-ups and bins • Speedier pick-up of items left on verges. Q. Are you satisfied with the current verge collection service provided by Council? Base = all respondents who gave a valid response (2007 n=549); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4 Q. What would you want to change with the verge collection service? Base = those dissatisfied; gave a rating of 1-4 out of ten and gave a valid response (2007 n=76)

  31. Support the introduction of a green waste bin • Of those who answered the question 54% are in support of the introduction of the green waste bin . • A further 12% were unsure and just over a third (34%) did not support the introduction of the bin. Q. Would you support the introduction of a third (green waste 240 litre) bin? (2007 n=76)

  32. = significant variance Providing recycling of rubbish including green waste • Praise the provision of recycling services • Residents consider recycling services to be a very important responsibility of Council • Mean importance rating = 9.1 • Satisfaction is high and has increased significantly • Mean satisfaction rating = 8.1 • Satisfaction fell by 5% points between 2005-07 • Those 55+ years, those without children and females are more satisfied. • 80% 55+ yrs vs. 63% younger respondents rated satisfaction in the top 3 boxes. • 76% of households without children vs. 61% with children rated satisfaction in the top 3 boxes. • 75% females vs. 64% males rated satisfaction in the top 3 boxes. EW3 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=509); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  33. = significant variance Weekly rubbish collections • Praise the provision of weekly rubbish collections • Residents consider the provision of weekly rubbish collections to be the greatest responsibility of Council • Mean importance rating = 9.4 • This service has the highest level of satisfaction and has remained static. • Mean satisfaction rating = 8.8 • Satisfaction the same as 2005 • Satisfaction increased with age • 74% 18-34 yrs vs. 82% 35-54 yrs vs. 92% 55+ yrs rated satisfaction in the top 3 boxes • South ward residents and females are more satisfied • 94% South ward vs. 74% East ward and 87% South ward residents rated satisfaction in the top 3 boxes • 88% females vs. 79% males rated satisfaction in the top 3 boxes EW2 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=512); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  34. = significant variance Providing & maintaining sport & recreation facilities • Praise the provision and maintenance of sport and recreation facilities • Residents consider the provision of sport and recreation facilities to be a very important responsibility of Council • Mean importance rating = 8.5 • Satisfaction is high and has remained static • Mean satisfaction rating = 7.7 • Satisfaction is the same as that reported in 2005 • Those without children, newer residents and those residing in the South ward are more satisfied. • 66% of those living in Claremont under 6 years vs. 55% those living longer in Claremont rated satisfaction in the top 3 boxes. • 65% of households without children vs. 49% with children rated satisfaction in the top 3 boxes. • 76% South ward residents vs. 47% West or 53% East ward residents rated satisfaction in the top 3 boxes. EL5 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=504); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  35. = significant variance Providing & maintaining the golf course • Monitor the provision and maintenance of the golf course • Residents consider the provision and maintenance of the golf course to be an important responsibility of Council • Mean importance rating = 6.8 • Satisfaction is good but has declined significantly • Mean satisfaction rating = 6.5 • Satisfaction decreased by 5% points between 2005-07 • Those without children, females and those residing in the South ward are more satisfied. • 45% of households without children vs. 36% with children rated satisfaction in the top 3 boxes. • 46% females vs. 36% males rated satisfaction in the top 3 boxes. • 57% South ward residents vs. 31% West or 34% East ward residents rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=495); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  36. = significant variance Providing & maintaining the Claremont Pool • Sustain the provision and maintenance of the Claremont Pool • Residents consider the provision and maintenance of the Claremont Pool to be a very important responsibility of Council • Mean importance rating = 8.6 • Satisfaction is high and has improved significantly • Mean satisfaction rating = 8.4 • Satisfaction increased by 6% points between 2005-07 • Those aged 18-34 years are more satisfied. • 93% 18-34 years olds vs. 73% older respondents rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=503); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  37. = significant variance Providing & maintaining parks • Praise the provision and maintenance of parks • Residents consider the provision and maintenance of parks to be a very important responsibility of Council • Mean importance rating = 9.0 • Satisfaction is high and has improved marginally • Mean satisfaction rating = 7.9 • Satisfaction increased by 1% points between 2005-07 • South ward residents are more satisfied • 80% South ward vs. 68% west and 60% East ward rated satisfaction in the top 3 boxes. EL3 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=509); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  38. = significant variance Providing & maintaining playgrounds • Praise the provision and maintenance of playgrounds • Residents consider the provision and maintenance of playgrounds to be a very important responsibility of Council • Mean importance rating = 8.8 • Satisfaction is high and has improved marginally • Mean satisfaction rating = 7.8 • Satisfaction increased by 4% points between 2005-07 • Those 18-34 years of age and newer residents are more satisfied. • 81% 18-34 yrs vs. 60% older rated satisfaction in the top 3 boxes. • 76% of those living in Claremont under 6 years vs. 61% those living longer in Claremont rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=506); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  39. = significant variance Providing library services • Praise the provision of library services • Residents consider the provision of library services to be a very important responsibility of Council • Mean importance rating = 8.5 • Satisfaction is high and has improved marginally • Mean satisfaction rating = 8.2 • Satisfaction increased by 2% points between 2005-07 • Those without children and those residing in the South ward are more satisfied. • 80% of households without children vs. 68% with children rated satisfaction in the top 3 boxes. • 81% 18-34 yrs and 80% 55+ yrs vs. 64% 35-54 yrs rated satisfaction in the top 3 boxes. • 84% South ward residents vs. 73% West or 68% East ward residents rated satisfaction in the top 3 boxes. EI1 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=510); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  40. = significant variance Providing museum services • Sustain the provision of museum services • Residents consider the provision of museum services to be an important responsibility of Council • Mean importance rating = 6.6 • Satisfaction is good and has improved significantly • Mean satisfaction rating = 7.5 • Satisfaction increased by 5% points between 2005-07 • Those without children, newer residents and females are more satisfied. • 63% of those living in Claremont under 6 years vs. 49% those living longer in Claremont rated satisfaction in the top 3 boxes. • 62% of households without children vs. 43% with children rated satisfaction in the top 3 boxes. • 60% of females vs. 46% of males rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=494); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  41. = significant variance Controlling animals & pests • Praise the control of animals and pests • Residents consider the control of animals and pests to be a very important responsibility of Council • Mean importance rating = 8.2 • Satisfaction is good and has improved significantly • Mean satisfaction rating = 7.5 • Satisfaction increased by 6% points between 2005-07 • Those without children, newer residents and females are more satisfied. • 56% of those living in Claremont under 6 years vs. 53% those living longer in Claremont rated satisfaction in the top 3 boxes. • 60% of households without children vs. 46% with children rated satisfaction in the top 3 boxes. • 58% of females vs. 48% of males rated satisfaction in the top 3 EC1 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=500); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  42. = significant variance Providing health services (i.e. standards in food premises, noise control) • Concentrate on the Council’s provision of health services • Residents consider Council’s provision of health services to be a very important responsibility of Council • Mean importance rating = 8.7 • Satisfaction is good and has improved significantly • Mean satisfaction rating = 7.1 • Satisfaction increased by 5% points between 2005-07 • Newer residents and females are more satisfied. • 58% of households without children vs. 36% with children rated satisfaction in the top 3 boxes. • 51% of females vs. 45% of males rated satisfaction in the top 3 EC7 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=504); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  43. = significant variance Providing services for youth • Monitor the provision of services for youth • Residents consider the provision of services for youth to be an important responsibility of Council • Mean importance rating = 7.8 • Satisfaction is good and has improved significantly • Mean satisfaction rating = 6.6 • Satisfaction increased by 6% points between 2005-07 • Satisfaction increases with age. • 21% 18-34 yrs vs. 24% 35-54 yrs vs. 32% 55+ yrs • Those without children, newer residents, South ward residents and males are more satisfied. • 34% of those living in Claremont under 6 years vs. 23% those living longer in Claremont rated satisfaction in the top 3 boxes. • 33% of households without children vs. 15% with children rated satisfaction in the top 3 boxes. • 30% of males vs. 23% of females rated satisfaction in the top 3 • 36% South ward vs. 25% East and 20% West ward residents rated satisfaction in the top 3 boxes. EG1 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2005 n=302); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  44. = significant variance Providing services for seniors • Concentrate on the provision of services for seniors • Residents consider the provision of services for seniors to be a very important responsibility of Council • Mean importance rating = 8.3 • Satisfaction is good and has improved marginally • Mean satisfaction rating = 7.1 • Satisfaction increased by 1% points between 2005-07 • Residents who have lived in Claremont 6 or more years are more satisfied. • 47% of those living in Claremont 6+ years vs. 38% under 6 yrs in Claremont rated satisfaction in the top 3 boxes. EG3 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=532); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  45. = significant variance Providing services & access for the disabled • Concentrate on the provision of services and access for people with disabilities • Residents consider the provision of services and access for people with disabilities to be a very important responsibility of Council • Mean importance rating = 8.5 • Satisfaction is good and has fallen marginally • Mean satisfaction rating = 6.9 • Satisfaction decreased by 4% points between 2005-07 • Males and those residing in the South ward are more satisfied. • 49% of males vs. 40% of females rated satisfaction in the top 3 • 54% South ward vs. 44% East ward vs. 35% West ward rated satisfaction in the top 3 boxes. EG5 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=525); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  46. = significant variance Preserving the town’s heritage • Monitor Council’s ability to preserve the town’s heritage • Residents consider Council’s ability to preserve the town’s heritage to be a very important responsibility of Council • Mean importance rating = 8.0 • Satisfaction is good and has improved marginally • Mean satisfaction rating = 7.0 • Satisfaction increased by 4% points between 2005-07 • Those without children and West ward residents are more satisfied. • 46% of households without children vs. 37% with children rated satisfaction in the top 3 boxes. • 54% West ward vs. 47% South ward vs. 32% East ward rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=537); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  47. = significant variance Encouraging art & culture • Monitor Council’s encouragement of art and culture • Residents consider Council’s encouragement of art and culture to be an important responsibility of Council • Mean importance rating = 7.5 • Satisfaction is good and has fallen marginally • Mean satisfaction rating = 6.5 • Satisfaction decreased by 1% points between 2005-07 • Residents in the South ward are more satisfied • 38% South ward vs. 27% both east and West ward residents rated satisfaction in the top 3 boxes. EA3 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=531); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  48. = significant variance Communicating & consulting with the community • Concentrate on Council’s communication and consultation with the community • Residents consider Council’s communication and consultation with the community to be a very important responsibility of Council • Mean importance rating = 8.8 • Satisfaction is good and has remained static • Mean satisfaction rating = 6.8 • Satisfaction has not changed between 2005-07 • Older respondents, those without children, males and South ward residents are more satisfied. • 49% 55+ yrs vs. 33% under 55 yrs rated satisfaction in the top 3 boxes. • 46% of households without children vs. 28% with children rated satisfaction in the top 3 boxes. • 48% of males vs. 33% of females rated satisfaction in the top 3 • 48% South ward vs. 36% East and 34% West ward residents rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=543); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  49. = significant variance Managing finances responsibly • Concentrate on Council’s ability to manage finances responsibly • Residents consider Council’s ability to manage finances responsibly to be a very important responsibility of Council • Mean importance rating = 9.3 • Satisfaction is good and has declined marginally • Mean satisfaction rating = 6.8 • Satisfaction decreased by 3% points between 2005-07 • Older respondents, those without children, males and South ward residents are more satisfied. • 54% 55+ yrs vs. 36% under 55 yrs rated satisfaction in the top 3 boxes. • 50% of households without children vs. 32% with children rated satisfaction in the top 3 boxes. • 50% of males vs. 37% of females rated satisfaction in the top 3 • 51% South ward vs. 46% West ward vs. 34% East and ward residents rated satisfaction in the top 3 boxes. NEW Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=534); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4

  50. = significant variance Providing access to Council information • Concentrate on the accessibility of Council information • Residents consider the accessibility of Council information to be a very important responsibility of Council • Mean importance rating = 8.8 • Satisfaction is good and has improved significantly • Mean satisfaction rating = 7.1 • Satisfaction increased by 8% points between 2005-07 • Older respondents, those without children, males and South ward residents are more satisfied. • 57% 55+ yrs vs. 37% under 55 yrs rated satisfaction in the top 3 boxes. • 54% of households without children vs. 30% with children rated satisfaction in the top 3 boxes. • 52% of males vs. 39% of females rated satisfaction in the top 3 • 57% South ward vs. 40% East and 44% West ward residents rated satisfaction in the top 3 boxes. EI11 Q. How satisfied are you with Council’s performance in this area? 10 = totally satisfied; 1 = totally dissatisfied. Base = Respondents who gave a valid response (2007 n=539); Coding: Satisfied = 6-10; Top 3 boxes = 8,9 and 10; Dissatisfied = 1-4