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CHAA Examination Preparation. Future Development – Session III Pages 123-134 University of Mississippi Medical Center. What to Expect…. This module covers various aspects of Patient Access knowledge found in pages 123-134 of the FUTURE DEVELOPMENT section of the 2010 CHAA Study Guide.

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chaa examination preparation

CHAA Examination Preparation

Future Development – Session III

Pages 123-134

University of Mississippi Medical Center

what to expect
What to Expect…
  • This module covers various aspects of Patient Access knowledge found in pages 123-134 of the FUTURE DEVELOPMENT section of the 2010 CHAA Study Guide.
  • A quiz at the end will measure your understanding of the content covered.
benchmarking
Benchmarking

Benchmarking is an Organizational Improvement Tool where a company:

  • MEASURES its PERFORMANCE or PROCESSES against other companies’ best practices
  • DETERMINES how those companies achieved their performance levels
  • USES that information to improve its own performance
benchmarking1
Benchmarking
  • By doing so, they measure and compare all functions, systems, and practices against strong competitors.
  • This identifies quality gaps where the hospital needs to improve in order to gain a competitive advantage.
  • Used continually, benchmarking ensures that best practices are always evolving.
types of benchmarking
Types of Benchmarking
  • INTERNAL BENCHMARKING is done within the same organization.
  • EXTERNAL BENCHMARKING is done against another organization that provides the same service or product.
  • FUNCTIONAL BENCHMARKING is done in reference to a similar function in another industry.
productivity
Productivity
  • Productivity is simply the measure of labor output of production.
  • In Patient Access, this typically means:
    • Number of registrations per day/hour/etc.
    • Accuracy Rate
    • Productivity should measure VALUE as well as OUTPUT
quantitative vs qualitative
Quantitative vs. Qualitative
  • Quantitative means:
    • QUANTITY – How much or how many patients did you register?
  • Qualitative means:
    • QUALITY – What was the Accuracy Rate of the 20 patients you registered yesterday?