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Understanding Resident Perception of the Local Environment. Jo Butcher. Jeff Buck. Programme Support Manager Neighbourhood Development Company. Group Director, ENCAMS. Neighbourhood Development Company delivering the New Deal for Communities programme in Radford and Hyson Green Nottingham.

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Jo butcher

Understanding Resident Perception of the Local Environment

Jo Butcher

Jeff Buck

Programme Support ManagerNeighbourhood Development Company

Group Director, ENCAMS

Neighbourhood Development Company

delivering the

New Deal for Communities programme in Radford and Hyson GreenNottingham

The ndc area

Inner-city area (½ mile from city centre)

9,000 people

5,000 households

One square mile in area

Only 16% own their own home (national average - 70%)

Majority of households (57%) socially rented (national average 20%)

The remaining 26% of households rent privately

71% of privately rented households are aged 16-24

Mixed housing type – High rise flats, terraced houses, detached and semi-detached properties, purpose built-student accommodation

Many small businesses (mainly retail)

The NDC Area

The ndc area1

Unusual gender split with 57% of the population being male and only 43% female. The national average is 49% male, 51% female

Almost half the population of Radford and Hyson Green is between 16 and 24 years old (48 %). Nationally 16-24 year olds make up only 11% of the population

High proportion of students in the area – around 30% of the total population

The area is becoming increasingly ethnically diverse. Currently 36% of the population consider themselves to be within a BME group but there has been a recent influx of Eastern European migrants

The NDC Area

The ndc area2
The NDC Area

  • Around 60% of the Radford and Hyson Green population have lived at their current address for less than 3 years, this is more than twice the national average of 25%

  • A further 20% have been resident for between 3 and 9 years (compared to a national average of 27%)

  • Only 21% of the population have been resident for 10 years or more (compared to a national average of 46%)

  • Just over half of the people living in the area (52%) would like to stay in the area; nationally the average is 77%


On the ground assessment

of the local environmental

quality of the area

Programme of research to

identify resident perception

of local environmental

quality and antisocial

behaviour in the area



To provide the NDC with:

  • An independent assessment of the local environmental quality

  • Information about residents’ perceptions of local environmental quality and antisocial behaviour in Radford and Hyson Green


Stage 3:

Quantitative Research

  • To obtain baseline data

  • 200 questionnaires carried out on street with residents of the area to measure attitudes towards local environmental quality and antisocial behaviour

  • 10 minute survey – over weekdays, evenings and weekends to ensure representative


Stage 1:

Local Environmental

Quality (LEQ) Survey

  • On the ground survey of the area assessing the local environmental quality

  • 162 sections of street (transects) surveyed

  • Assessments included levels and types of litter, weed growth, detritus, staining, graffiti, fly-posting, fly-tipping, condition of street furniture and bin condition and fill

Stage 2:

Qualitative Research

  • Four focus groups

  • Invitation via on street and in home canvassing, small cash incentive

  • Semi structured by discussion guide

  • Participants split by residents from high rise properties, students and non-transient residents

Stage 1 leq survey
Stage 1:LEQ Survey

Stages 2 and 3 research findings
Stages 2 and 3:Research Findings


Residents were

very positive about

refuse collection

service, but there

were problems with

facilities in the flats

Variety of recycling


Mixed views on

the doorstep

recycling service


81% were satisfied with the rubbish collection service

“They’re the only people, the bin men, [who] do their jobs properly”

“I do recycle, I’ve got bags and bags of stuff on my porch and I take it every time I go to ASDA”

“Recycling never crossed my mind to be honest”

17% were very satisfied with the doorstep recycling service, 23% were very dissatisfied

Local environment
Local Environment

Gap analysis: resident perception of…

Base: 200 (All)

Residents appeared to

be very proud of their

heritage in the area –

real sense of belonging

Cultural diversity of the

area positively noted by

many residents

Good facilities,

including the shops

nearby, as well as the

parks and open spaces

Sense of Belonging to the Neighbourhood

“…there’s such a big community feel to it…”

“Many different cultures you know kind of merge together”

82% felt it was

important to have

access to parks

and open spaces

Neighbourhood issues
Neighbourhood Issues

Gap analysis: resident perception of…

Base: 200 (All)

Personal safety
Personal Safety

Feelings of uneasiness and fear for safety were high in the area

Perceived lack of street

lighting or street lighting that

was blocked by overgrown

trees contributed

“…they [trees] need to be trimmed back… they’ve spent all this money putting in new lighting making them posh and whatever and you can’t really get any light.”

85% felt safe in their own home, only 47% felt safe in the street where they live after dark, 36% felt safe in their neighbourhood after dark.

Lack of police presence was perceived to be facilitating the antisocial behaviour and related problems in the area

“They need to put one [police officer] round here, there’s nothing round here.”

Strategic actions
Strategic Actions

Share findings with:

  • City Council Neighbourhood Management team to inform local priorities and consider joint action

  • One Nottingham (LSP) Partnerships to inform Local Area Agreement priorities and interventions around Safer, Stronger, Cleaner, Greener themes. These include:

    • Liveability Partnership

    • Communities and Neighbourhoods Partnership

    • Crime and Drugs Partnership

  • Use report to inform/modify NDC 2008/2009 Delivery Plan where appropriate

Short term operational actions
Short Term/Operational Actions

  • Use report to inform Eco Team planning and tasking

  • Share with Tenant’s and Residents’ Groups and get feedback

  • Information sharing event to discuss the report and its implications for the area

  • Meetings with target groups:

    Students, older people, young people, those living in high rise flats, businesses, etc

  • Follow on research through NDC staff and Young Advisors’ project

For further information please contact
For further information, please contact:

  • Jo Butcher

    Group Director - Market Research and Local Campaigns, ENCAMS

    E: [email protected]

    T: 01942 612627 / 07918 625648

  • Jeff Buck

    Programme Support Manager, NDC

    E: [email protected]

    T: 0115 964 8370