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ISO 9001:2000 Certified. Next Steps?. Where do we go from here?. How can we. Align everyone to the corporate goals? Provide a clear statement of our objectives,measures and performance expectations? Contribute as individuals daily to the company objectives and success?.

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iso 9001 2000 certified

ISO 9001:2000Certified

Next Steps?

Where do we go from here?

how can we

How can we...

Align everyone to the corporate goals?

Provide a clear statement of our objectives,measures and performance expectations?

Contribute as individuals daily to the company objectives and success?

answer key performance indicators

ANSWER?Key Performance Indicators.

What Gets Measured Gets Done!

key performance indicators will
Key Performance Indicatorswill:
  • Provide performance measurements for all core processes.
  • Add value for our customers and the company.
  • Support company objectives.
  • Provide performance goals for each department.
  • Be owned, maintained, reviewed and acted on by each department.
  • Provide balanced performance measures.
establishing kpi s

Establishing KPI’s

Using a SIPOC Diagram

sipoc diagram
SIPOC Diagram?
  • A SIPOC diagram is a Six Sigmatool used to identify relevant elements of a process.
  • It is similar to Process Mapping, but provides additional detail.
  • The SIPOC tool is particularly useful in identifying:
    • Suppliers of the Inputs for the process?
    • The process output requirements.
    • The internal and external customers of the process.
    • The requirements of the internal and external customers?
step 1 flow chart
Step 1 -Flow Chart
  • Start by Flow Charting the process.
  • From the 30,000 ft level
  • Only 5 or 6 steps are needed
  • Example: Placing a Purchase Order
step 2 sipoc






Step 2 - SIPOC
  • Use a flip chart with headings (S-I-P-O-C) written on it, or.
  • Use post-it notes posted to a wall.
  • Create an area that will allow the team to post additions to the SIPOC diagram.
step 3 breakdown the process
Step 3-Breakdown the Process
  • Identify theSuppliers of the Inputs of the Process.
  • Identify theInputs required for the Process to function properly.
  • List the name of the core process.
  • Identify theOutputs of the Process.
  • Identify theCustomers that will receive the Outputs of this Process.
  • Discuss with Facilitator, Team Leader and other involved stakeholders for accuracy.
step 4 add information to the sipoc diagram
Step 4 - Add information to the SIPOC Diagram

Example: Placing a Purchase Order

step 5 add kpi information
Step 5 - Add KPI Information
  • Process Owner
  • Key Performance Indicator
  • Source of Data
  • Measurement Method
  • Established Goal

Example: Placing a Purchase Order

action and follow up
Action and Follow-up
  • After the process has been broken down and the elements identified using SIPOC. The KPI's can be monitored and acted upon using the model shown below.

NOTE: Actions may be taken on the Inputs and / or the process.

Controlling the inputs and the process is key in ensuring an acceptable output

connection to company objectives
Connection to Company Objectives


Key Performance Indicators

Customer Benefits

Company goals



On Time


Reduce time to release shipping documentation?

Reduce time to release a Shop Order?

Reduce Shop Throughput Time?

Reduce time to place a purchase order

Reduce time to create a CAD Drawing



Increase Internal and External Quality

Reduce defect rate?

Reduce outgoing defect rates /Final Inspection?

Reduce Scrap?

Improve Supplier Quality?



Reduce Rework Costs?



Reduce Costs due to Shop Order Errors

Reduce Non Value Added Process Steps?



Reduce Material Usage?