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ISO 9001:2008 Certified. Customized Regional Program on “Building Capacity in Educational Leadership And Management in The Asean Community” CPSC Manila October :15to 19,2012. ISO 9001:2008 Certified. “ Knowledge Management Systems for ET&D Organizations ” By Dr: Hazrat Hussain

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Customized Regional Program on “Building Capacity in Educational Leadership


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    1. ISO 9001:2008 Certified Customized Regional Program on “Building Capacity in Educational Leadership And Management in The Asean Community” CPSC Manila October :15to 19,2012 Prof: Hazrat Hussain Faculty CPSC Manila

    2. ISO 9001:2008 Certified “Knowledge Management Systems for ET&D Organizations ” By Dr: Hazrat Hussain Faculty Consultant CPSC Manila Dr: Hazrat Hussain CPSC Manila

    3. Knowledge has Become a Preeminent Economic Resource ISO 9001:2008 Certified Industrial Economy marked by “Out to do” one another In K-Economy “Out-to Know” Dr: Hazrat Hussain Faculty CPSC Manila

    4. ISO 9001:2008 Certified Knowledge & Technology Driven High-tech Manufacturing & Services Medium-tech Manufacturing & Services Assembly type Manufacturing Knowledge Based Primary Commodities Industrial Economy Agri-Based Economy Economy in Transition Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    5. These economies were named after the sector that boosted economic growth. So if by Knowledge economy we mean knowledge per se is for sale, Then: Radio Access to Information & Knowledge On Payment Religious organization News Papers ISO 9001:2008 Certified Schools Television Universities Internet Search Engines& Software Industries Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    6. ISO 9001:2008 Certified Economy grow with the sale of Knowledge & knowledge based Products • Public and Private Colleges and Universities in the • United States comprise a $200 billion industry • where knowledge is for sale. • Data transmission Over the ICT-Technology Network • is 5 times more than that of voice Transmission • (Housel & Bell, 2000). • In the last decade, telecommunication moving-information • and moving capital at the rate of one trillion dollar a day • -has become one of the most important and some say, • the most important element of our business infrastructure • MCI president Timothy price(2000) Prof: Hazrat Hussain Faculty CPSC Manila

    7. ISO 9001:2008 Certified Industrial Revolution has a Profound Effect on Education System Schools are in many ways a Creatureof Industrial Society School in the Industrial age Mirrored Life in Factories Prof: Hazrat Hussain Faculty CPSC Manila

    8. ISO 9001:2008 Certified The challenge is this as to how we can refashion our Institutes so that they mirror, and thereby help to prepare the young for life in a knowledge economy? And how can teachers/instructors, in what they do in technical Institutes, be models of what it is to be a successful member of such a knowledge society. Prof: Hazrat Hussain Faculty CPSC Manila

    9. ISO 9001:2008 Certified Knowledge Management & TVET Systems Prof: Hazrat Hussain Faculty CPSC Manila

    10. ISO 9001:2008 Certified Knowledge Management and TVET System Changes in the Workplace TVET as a Learning Organization Knowledge Worker Instructor as a Knowledge Worker Activities of the Instructor as KW Prof: Hazrat Hussain Faculty CPSC Manila

    11. ISO 9001:2008 Certified Changes in the Workplace Workforce Mobility The use of Intellectual Technology Rapid growth Of ICT Changing Management Philosophies TQM,BPR ,ISO Rapid Changes in Technology Changes in Work Place Knowledge Workers required The effect of workplace Transcends down to Education Sys/TET TVET System Produce Knowledge Workers Prof: Hazrat Hussain Faculty CPSC Manila

    12. ISO 9001:2008 Certified Knowledge Workers For TVET How to Prepare people For Work in K-based learning Communities? Learning Organizations are Constantly Renewing and Reshaping Learn, Unlearn And Relearn Dr: Hazrat Hussain Faculty CPSC Manila

    13. As Knowledge Workers Instructors need access to current Knowledge and Information How to Manage the Knowledge? Access to information Is not enough, what is required is access to knowledge Measures to be taken to address the issue of Knowledge Management Prof: Hazrat Hussain Faculty CPSC Manila

    14. Most of the Knowledge remains locked in the heads of the Instructors and goes Unshared and invalidated KM? • According to the head of Hewlett-Packard: • “If HP knew what it knows, we would have • been three times as profitable”. • Head of HP Dr: Hazrat Hussain Faculty CPSC Manila

    15. If our TVET Institutes knew what all their Individual Instructors know, and if the Directorates and Ministries know what all their Individual best Institutes know, how more effective would TVET system be? Dr: Hazrat Hussain Faculty CPSC Manila

    16. Therefore each TVET system should be a • learning organization of • Institutes and Instructors as • learning communities and • an education and Training service, • which has itself,become a • learning system in a Global • Environment. Prof: Hazrat Hussain Faculty CPSC Manila

    17. Knowledge Management Systems Dr: Hazrat Hussain Faculty CPSC Manila

    18. Infrastructure Processes Tools Knowledge Assets Exploit ISO 9001:2008 Certified To Achieve Its Goals Prof: Hazrat Hussain Faculty CPSC Manila

    19. ISO 9001:2008 Certified • Knowledge Management Systems • Knowledge • Types of Knowledge • Knowledge Management • KM Componenets Prof: Hazrat Hussain Faculty CPSC Manila

    20. ISO 9001:2008 Certified K-Originates at Applied at--- Knowledge Knowledge is an Ideational construct (i.e. Conceptual rather than Physical) developed through the agency of mind. It is a fluid mix of framed expertise, values, contextual information and expert insight t that provides a framework for evaluating and incorporating new experiences and information. Dr: Hazrat Hussain Faculty CPSC Manila

    21. Individual Knowledge Organizational Knowledge ISO 9001:2008 Certified Explicit Knowledge Tacit Knowledge TYPES OF KNOWLEDGE Prof: Hazrat Hussain Faculty CPSC Manila

    22. ISO 9001:2008 Certified Knowledge Is Immanent & Extant Born or Die Owned K-is Object Categorized Need for KM Stored Prof: Hazrat Hussain Faculty CPSC Manila

    23. ISO 9001:2008 Certified Knowledge Management Prof: Hazrat Hussain Faculty CPSC Manila

    24. ISO 9001:2008 Certified Smith (1998) defines systemic knowledge management as ‘those processes, tools, and infrastructures by which an organisation continuously improves, maintains and exploits all those elements of its knowledge base (related to its financial, tangible, and intangible assets) which the organisation believes are relevant to achieving its goals. It includes the processes, tools, and the infrastructure by which these goals are modified as the organisation’s base changes’ Prof: Hazrat Hussain Faculty CPSC Manila

    25. Knowledge Management ISO 9001:2008 Certified Knowledge Management (KM) is about getting the right knowledge to the right people at the right time through a collection of technologies, tools and philosophies. (Petrash, 1996) Knowledge management is the process of acquisition and creation, storage and organization, sharing and dissemination and of course the application of knowledge. (Karl,Wiig,1999) The Knowledge of an individual and organization-whether tacit or explicit-does not set isolated. The interplay of these forms of knowledge is facilitated through structures, systems and of course the culture of the organization in order to achieve the high end result.(Rosenberg,2000) Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    26. ISO 9001:2008 Certified Components of Knowledge Management System Two Views About Knowledge Knowledge as an Object that can be captured ,stored and used for organizational Purposes; (80-90)% literature focused on IT (Skyrme) Knowledge is a personal Property ( Nonaka). However Sveiby advocates Leverage Of Knowledge To be used in organization Processes. Divorcing personal Agency from IT Is not wise Get them marry Prof: Hazrat Hussain Faculty CPSC Manila

    27. Contents Culture ISO 9001:2008 Certified Infrastructure Process Four Componenets Of KM Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    28. ISO 9001:2008 Certified These Four components strengthens the harmonious integrated interaction of people with processes and technology infrastructure for effective management of knowledge in the production of goods and services Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    29. Content ISO 9001:2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    30. Application Current Understanding on the Subject External Expertise (New Ideas, concepts) Training Module Acquisition (Books, Journals Publications and Internet, archived work) Personal Experience &Knowledge Training of Employees TM Delivery Delivery approaches &Strategies Sharing Visit to work places Tools for delivery (Best Practices) ISO 9001:2008 Certified Hands on Practice Training Tech: Assessment K-Need Mapping Trainee (KSA) Evaluation/ NAS Storage/ Organization Organizational Memory Knowledge (Content) Flow in T & E Organizations Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    31. Culture ISO 9001:2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    32. Culture ISO 9001:2008 Certified Culture is considered as the principal determinant of the Success of Knowledge Management system • How people • Work • Cooperate • collaborate • Human • Behaviour • Values • Standards • Initiatives • How People • Cooperate • Take Decision • ? Culture Become Alpha and Omega for Success and Failure Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    33. ISO 9001:2008 Certified Cultural aspects needs substantial attention • Change the organization culture or • Let the leadership be changed Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    34. Culture Organizational Learning Knowledge Sharing Continuous Improvement Productive Cooperation Openness ISO 9001:2008 Certified Create a Synergy Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    35. Culture ISO 9001:2008 Certified The synergy of bringing together the knowledge and experiences of a group of people focusing on the same problem is real. Shared knowledge is Power Hoarders of knowledge are discouraged Therefore the structure, policies and procedures of the organization should encourage employees to release their ideas and expertise. Capture and store the Tacit knowledge Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    36. Inter &Intra Institute Forums of staff at all levels Network of particular Target Groups(CoP) Informal Network Capture the Tacit Knowledge Make it explicit Meeting & Planning Sessions ISO 9001:2008 Certified Electronic chat Groups(facebook, blogs) Mentoring Programs Action learning Knowledge Sharing Mechanisms Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    37. Team Player IT Savvy A Good Student Who want to Benefit from Sharing? ISO 9001:2008 Certified Good Communicator Flexible Resourceful Flexible Traits to benefit from Sharing Mechanisms Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    38. Process ISO 9001:2008 Certified Prof: Hazrat Hussain Asstt: Faculty CPSC Manila

    39. Knowledge Management Process To produce products/services Meeting/exceeding Customer demands Acquisition Storage/ Organization K-Audit ISO 9001:2008 Certified Dissemination/ Sharing Application Prof: Hazrat Hussain Faculty CPSC Manila

    40. Knowledge Management Process ISO 9001:2008 Certified • Label knowledge& • Give it Context • Archive in Hard copies • & digital Format • MDBS&K-Repository • Existing Knowledge • Potential but Untapped • Outdated • Existing K-deficiency • Future K Needs Knowledge Audit of the Organization K-Acquisition& Creation • Quality of Programs • Cost reduced • Innovation • Customer retention • Responsiveness Organization& Storage Sharing and Dissemination • Identify, Evaluate& select • Acquire K • Ways to release tacit knowledge • Formal training& coaching • Access to all • Groupware Techniques Application Dr: Hazrat Hussain Faculty CPSC Manila

    41. Knowledge Management Process Dr. Hazrat Hussain Faculty CPSC Manila

    42. ISO 9001:2008 Certified IT Infrastructure Prof: Hazrat Hussain Faculty CPSC Manila

    43. ISO 9001:2008 Certified Infrastructure( IT) Should fit the Organizational Needs (TVET) Knowledge Behavior Cost Effective Dr: Hazrat Hussain Faculty CPSC Manila

    44. Groupware (MSN, Email, Video and Web conference etc), Cloud Computing, Social Media Contact Management Software Document Management ISO 9001:2008 Certified Intranets / Databases /Google Doc Data Warehouse Some IT Infrastructure Technologies Prof: Hazrat Hussain Faculty CPSC Manila

    45. ISO 9001:2008 Certified Organizations that are capable of combining Content, Culture, Process and IT Infrastructure for better knowledge management will lead the way in setting standards, establishing organization and sector benchmarks and meeting the challenge of the future and they will be the one that survive. The putting in place of a knowledge management process, is not a one time activity. Knowledge gets old and retires of value and it needs to be renewed and updated on a continuous basis Prof: Hazrat Hussain Faculty CPSC Manila

    46. ISO 9001:2008 Certified The Design of any Knowledge Management system Should clearly specify updating responsibility Prof: Hazrat Hussain Faculty CPSC Manila

    47. ISO 9001:2008 Certified Knowledge Management Models Prof: Hazrat Hussain Faculty CPSC Manila

    48. ISO 9001:2008 Certified • Knowledge Management is used in a variety of meanings. It is used within • Archives and records management • Libraries and content management, • Document management, and information management. • It is also used as concept within the • organizational development, • human resources management, • recruitment, training and education, • public relations and • communication. • However, in different KMS these areas appears in different combinations to make it relevant to the context and priorities of the organization. Prof: Hazrat Hussain Faculty CPSC Manila

    49. ISO 9001:2008 Certified Criteria for KM Models • KM Models are rare for T&E Institutions • However, it should incorporate: • Basic Concept, Process& Components of Knowledge Management • Interplay of different types of Knowledge • New Knowledge Creation • Knowledge Transfer Mechanisms Prof: Hazrat Hussain Faculty CPSC Manila

    50. ISO 9001:2008 Certified Two Models of KM A proposed Model of KM for TEVT Ikujerio Nonaka Model of Knowledge Creation& Transfer Prof: Hazrat Hussain Asstt: Faculty CPSC Manila