Lesson 3 – Getting the Whole Story

Lesson 3 – Getting the Whole Story This lesson introduces you to the process of collecting, analyzing and recording the applicant’s story.

Getting the Whole Story • Identify the parts of the applicant’s story. • Identify the techniques for getting the applicant’s whole story. • Record the applicant’s story in the CAREPix Interview Guide. Upon completion of this lesson, you will be able to:

Getting the Whole Story Collect three pieces of historical data about each candidate to help determine the candidate’s future job performance: • Education and work history • Likes/dislikes in previous jobs. • Past behavior in previous jobs

Getting the Whole Story • Dates of employment, positions and companies worked • Gaps in employment • Certificates or awards • Reasons for leaving prior employment • Specific experience required for this position • Education and Work History

Getting the Whole Story How did the applicant handle: • An angry patient • A stressful situation • An unsafe situation 2. Past Behaviors

Getting the Whole Story Identify the applicant’s likes and dislikes about working with a team that • Demonstrated certain values • Did not demonstrate certain values 3. Organizational Values

Getting the Whole Story Quest for Behaviors Ask: “Who, what, why, when and how” to discover the real story JobAward: Outstanding Customer Service Current Position: Director of Sales ScholasticHonors: #1 inClass

Getting the Whole Story Real story: • no reports • no responsibilities • no experience Quest for Behaviors Ask: “Who, what, why, when and how” Current Position: Director of Sales

Getting the Whole Story Real story: • took easy classes • chose easy professors Quest for Behaviors Ask: “Who, what, why, when and how” ScholasticHonors: #1 inClass

Getting the Whole Story Real story: • lied to customer • customers don’t know the difference Quest for Behaviors Ask: “Who, what, why, when and how” JobAward: Outstanding Customer Service

Test Exercise – “I Am” Exercise We are taught to sell ourselves and describe ourselves with adjectives that are going to sound impressive to the person doing the interviewing.

A) Team player B) Hard worker C) Quick study D) Dependable E) People person Submit Clear In an informal survey, one thousand candidates were asked the question, "How would you describe yourself to an interviewer?"Select what you think the number one response was: Exercise 2 – “I Am” Exercise Correct - Click anywhere to continue Incorrect - Click anywhere to continue Your answer: You answered this correctly! You did not answer this question completely You must answer the question before continuing The correct answer is:

Continue Review Quiz Exercise 2 – Results of the “I Am” Exercise E) People Person is the number one response. Question Feedback/Review Information Will Appear Here

Parts of the Story Three key fundamentals that you are looking for in order for a story to be complete: The Beginning The Middle The End

Parts of the Story The Beginning • The patient was very angry that I did not respond immediately… Gives you the setting and the background.

Parts of the Story • I asked the patient to please calm down, and I would do my best to help him… The Middle …is where all the action takes place; where the Behaviors become apparent.

Parts of the Story …is where you find out what happened because of the candidate’s actions. The End • The patient talked about his fears and how he was overwhelmed emotionally. After talking, he calmed down.

Parts of the Story …is generally based on what the candidate thinks he or she should do. The Empty Story The Beginning The Middle The End

Parts of the Story Listen for the red flag words to identify empty stories – “woulds” and “allys” • generally • usually • typically • always • would • could • should

Parts of the Story Example red flag words in stories • I always pitch in… • I feel that every employee should go out of his way for patients.. • If I were planning the company picnic, • I usually handle patient complaints…

Test Exercise 3 – “Could you be any less clear” • Directions • Read each candidate statement. • Select the red flag words indicating that this is an Empty Story. • Click the Submit button to record your answer. • After you respond to all 10 questions, your results are displayed on a summary slide.

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Parts of the Story A story with one or more missing parts. Missing Parts ? The Beginning The Middle The End

Test Exercise – “Do I have a complete story?” • Directions • Read each candidate statement. • Select the appropriate answer for each question. Hint: One question requires two answers. • Click the Submit button to record your answer. • After you respond to all 10 questions, your results are displayed on a summary slide.

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Parts of the Story Benefits of Complete Stories The Middle The End The Beginning • You gain a clear picture of the candidate’s past behavior • The hiring decision is not based on first impressions, ambiguous responses or gut feelings.

Lesson Summary In this lesson you learned how to get the whole story from the applicant and record it in the CAREPix Interview Guide. • How to ask behavioral questions that achieve the results you want and stay within the legal guidelines. The next lesson focuses on: Go to the Course Map and select, Lesson 4: Asking Behavioral Questionsto begin.

Lesson 3 – Getting the Whole Story