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IC4D 2009: Extending Reach and Increasing Impact . ECA Regional Launch December 16, 2009. Report Structure. Part I Chapter 1: Overview Chapter 2: Convergence Chapter 3: Economic Impact of Broadband Chapter 4: Backbone Networks in Africa Chapter 5: E-government Experiences from India

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IC4D 2009: Extending Reach and Increasing Impact

ECA Regional Launch

December 16, 2009

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Report Structure

Part I

Chapter 1: Overview

Chapter 2: Convergence

Chapter 3: Economic Impact of Broadband

Chapter 4: Backbone Networks in Africa

Chapter 5: E-government Experiences from India

Chapter 6: National E-government Institutions

Chapter 7: IT and IT-enabled Services

Part II

Key Trends in ICT Development

Progress in Measuring ICT

At-a-glance Tables for 150 Economies

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Sector Trends (1/5)

Mobile phones have narrowed the gaps in voice communications worldwide,

as a result of competition and technology development.

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Sector Trends (2/5)

Access to advanced ICT services is the natural next step in development.

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Sector Trends (3/5)

Convergence is already a wide-spread, market-driven reality.

  • Implications

  • Changing business models for service providers

  • Expanded access through larger markets

  • Broader range of services and applications

  • Altered market structure and dynamics

  • Dimensions

  • Service

  • Network

  • Corporate

  • Device

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Sector Trends (4/5)

Developing countries are benefitting from ICT exports, and there is room for new entrants.

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Sector Trends (5/5)

ICT applications are transforming government and commerce in developing countries…

User perception of increased service quality

User reports of bribe payments

…but the gap remains big.

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Key Policy Findings (1/4)

Broadband contributes to growth and opens up new opportunities, for which it deserves a central role in development strategies.

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Key Policy Findings (2/4)

Public-private partnerships can leverage the private sector to meet ICT infrastructure development objectives.

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Key Policy Findings (3/4)

Cross-sector leadership and institutions are essential to realize the benefits from investing in e-government.

  • Strategy and policy formulation

  • Coordination of e-government program

  • Implementation

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Key Policy Findings (4/4)

Public interventions to promote IT and IT-enabled services can be good investments irrespective of the success of the IT initiatives.

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ICT Performance of Upper Middle Income Countries

Source: Report on Information and Communications for Development 2009, World Bank

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About World Bank Group’s

Global ICT Department

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Who we are

A Comprehensive Global Practice

… offering a full range of services

Policy / Regulation


Regulation &Development Programs

Public Investments

Full Spectrum of Involvement


Multi Donor

Grant Program

Technical Assistance

Private Investments

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Bank policy advice in 105 countries including 68 IDA countries: a major contribution to liberalization, private sector participation and mobile revolution

Contributed towards generating US$16bn private sector investment between 1997 and 2006 in IDA countries alone

Financing US$4bn for 203 projects including US$1.5bn in 32 IDA countries for 84 projects

Mobilizing another US$2bn

Contributed to 225 million new mobile subscribers

Our Role




  • Mainstreaming agent of ICT through recognized reasearch and toolkits

  • Research on Open Access models: a major shaper of 2nd generation policy reforms for backbone infrastructure

  • Enabling agent for 105,000 new MSME entrepreneurs through the incubators’ network

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Strategic Themes countries: a major contribution to liberalization, private sector participation and mobile revolution

Focus on 3 inter-related strategic themes…

The introduction of information and communication technologies to improve the delivery of public and private services.




The use of information and communication technologies in transforming traditional sectors and creating innovative new sectors.

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What we do… countries: a major contribution to liberalization, private sector participation and mobile revolution

Suporting the growth of IT/IT enabled service industry: Bank’s support in Ghana, Mexico, Kenya, Sri Lanka; infoDev’s research on ITES industry and IT parks

Cellular Distribution Facility: IFC- financed working capital facility program offering local banks creditline to cellular distributors to buy bulk airtime aimed for retail market

Supporting the development of an ICT-Enabled innovation network: Leveraging infoDev’s business incubator initiative, which provides financing and TA to over 150 incubators for 9000 MSME businesses in 75 countries

Supporting the development of holistic ICT policy frameworks: Increasingly developing countries are recognizing the linkage between innovation and economic development and GICT is working with several countries

Creating systems of innovations: DFID Low Carbon Innovation Centers, clean energy innovation centers (with ESMAP and the Bank's Energy Sector)

Sector reform: Bank active in 105 countries in last 10 years, infoDev’s regulatory toolkit and Open Access research

PPPs for backbone infrastructure: IFC-led EASSy Project (22 countries, 30 operators, 4 other DFIs) in Africa – Bank-led Regional Communications Infrastructure Program (RCIP)

Wireless: IFC financing have so far contributed to 225 million mobile subs

Infrastructure: IFC financing for Shared towers (Turkey and Brazil); Bank support for rural infrastructure (India, Sri Lanka);

New broadband solutions: WiMax (Ukraine, Uruguay), Cameroon / Central Africa (Pipeline), West Africa (Electricity Transmission), Broadband wireless (Afghanistan)


Banking the unbanked: IFC support to m-banking - WIZZIT (South Africa), Digicel in Caribbean, Millicom; infoDev’s m-banking knowledge map and research

e-Government: Bank support in Vietnam, Ghana, Mongolia, Kenya; IFC support to Sonda (Chile), IBS (Russia), Meteksan (Turkey), Chinasoft; infoDev’s egovernment toolkit

e-Health: Investing in cellular-based health systems, Voxiva (Africa – LAC), health data management

Education: IFC support to Socket Works (Nigeria), new Bank-led ICT Skills development Initiative, infoDev’s ICT in education toolkit in partnership with UNESCO

Partnerships and Knowledge: M-Banking Conference (GSM Assoc., DfID, CGAP), Industry Partnerships, Government Transformation Initiative, e-Development Thematic Group



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Examples of WB Public Sector ICT Investments countries: a major contribution to liberalization, private sector participation and mobile revolution






  • Records Management systems - HR Management Systems, online job listings- e-Pensions Administration

SRI LANKA: e-Sri Lanka Program; (US$ 53 mil): Creation of a ‘single window’ for gov services; inter-connected government agencies for improved productivity


  • Treasury systems to improve fiscal control - e-Procurement for checks on govt. purchasing- e-Taxation for efficient revenue collection

CHILE: Public Expenditure Management Project, ($23 Mil) improve transparency of public finance via a modern and integrated IFMIS



  • e-Gov portal for 24/7 service delivery- e-services to reduce exploitation, official discretion - e-democracy to empower citizens

GUATEMALA: GT TAX ADMIN. TAL, ($28 Mil): Computerized tax collection sytem to improve convenience to citizens and accuracy in revenue collection

Law & Justice

  • Court MIS, e-case filing to expedite processes- Legal systems for judges- Public awareness via online case data

EL SALVADOR: Judicial Modernization Project; ($ 24 mil) automates case management programs, and provides e-learning for judicial employees

Source – Asheeta Bhavnani

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MEXICO (US$80 million): IT Industry Development Project countries: a major contribution to liberalization, private sector participation and mobile revolution

Country Examples

Development Objective: To foster the creation of jobs in Mexican IT Companies by improving their competitiveness and efficiency through access to:

  • A larger supply of trained personnel

  • Technologies

  • Quality standards and global marketing networks of MNCs

  • Private debt finance


  • Human skills development

  • Strengthening of IT Clusters

  • Financing of IT Industry

  • Supporting Infrastructure

  • Outsourcing of Government Services

  • Strengthening of Legal and Regulatory Framework

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Country Examples countries: a major contribution to liberalization, private sector participation and mobile revolution

Sri Lanka (US$ 53 million): E-Sri Lanka Development


Development Objective: To promote: (i) the Use of ICT to enhance growth, employment and equity through affordable access to means of information and communication; (ii) access to and use of public information and service on-line by citizens and businesses; and (iii) competitiveness of private sector, particularly of knowledge industries and SMEs


  • ICT policy, Leadership and Institutional development Program

  • ICT HR development and Industry Promotion Program

  • Backbone Communications Infrastructure

  • Telecenter Development Program

  • Reengineering Government Program

  • e-Society Program

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MONGOLIA (US$ 12 million) Information and Communications Infrastructure Development Project

Country Examples

Development Objective: To increase the coverage and use of ICT services among the rural community (telephony, internet access, access to e-government services) in order to increase incomes in rural Mongolia


  • Subsidies to telecom operators to provide access in rural areas, through an output-based competitive subsidy program;

  • Public-Private partnerships in the delivery of e-government services;

  • Policy and Regulatory capacity-building for ICT sector reforms.

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eGHANA (US$ 42 million) Infrastructure Development Project

Country Examples

Development Objective:To develop an IT-enabled services industry, in

order to attract investment, create employment and increase export revenue.


  • Enabling Environment: Capacity building, support to the National Communications Authority, sector policies, revision to the FOI framework

  • Support to Local ICT Businesses and ITES in Ghana : ITES capacity building, establishment of a program between educational institutions and businesses, promotion strategy, grants

  • eGovernment Applications and Government Communications: IT architecture, Government Investment support, training, study on PPPs

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ICT Skills Initiative Infrastructure Development Project

Total Addressable Market for Global Sourcing and Domestic Outsourcing, 2020 (Less than 20% of current addressable market of $500 billion penetrated)


Core markets


Growth in

Core markets

  • New

  • verticals in

  • developed

  • Countries

  • Public sector

  • Healthcare

  • Media

  • Utilities

  • New

  • customer

  • segments

  • SMBs

  • Outsourcing

  • market in

  • new

  • geographies

  • Brazil

  • Russia

  • China

  • India

Source: NASSCOM, Perspective 2020: Transform Business, Transform India, April 2009.

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ICT Skills Initiative Infrastructure Development Project

  • India has about 30% of global supply of low-wage labor for the BPO industry

  • Likely to have a talent shortfall of 0.8 million to 1.2 million by 2012

Skills is becoming a major constraint

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Focus of the ICT Skills Initiative Infrastructure Development Project

ICT Skills Initiative

  • Globally benchmarked skills assessment, training and certification.

  • Alignment of skills with industry requirements.

  • Industry partnerships in curricula development, learning content, testing and certification.

  • Rapid scalability and replication.

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Skills Development Framework Infrastructure Development Project



6 sigma








Software Developer


Foundational BPO



Skill assessments

Knowledge Hub

IT Enabled Services

IT Services

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Government Transformation Initiative Infrastructure Development Project



  • Accelerate ICT-enabled government transformation

  • Develop and promote viable business models

  • Build Government capacity to manage IT projects, help Governments spend their IT dollars more efficiently

  • Showcase best practice

  • Connect practitioners with implementers & experts

  • Technical assistance for project design and enabling environment

  • Finance firms willing to competitively partner with govts: PPP models

Average number of trips saved by citizens to government offices due to e-services in India

Waiting time saved for citizens at government offices due to e-services in India

Source: Survey of e-government projects in India, IC4D 2009

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Government Transformation Initiative Infrastructure Development Project


  • P2P networks of government leaders and CIOs to connect practitioners

  • Knowledge bank with best practices combined with targeted training

  • Project development facility to provide “rapid response” services for project formulation, setting up the enabling environment

  • Advisory support and funding related to private companies


  • Wide range of issues, such as use of ICT for service delivery, for climate change adaptation/mitigation, food security and governance.

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Government Transformation Initiative Infrastructure Development Project


  • Government leaders, practitioners and industry to join the P2P networks

  • Donors, industry and academia to contribute to the Initiative financially or in kind


  • Access to replicable innovations

  • Development impact and accountability

  • Spending IT $$ more efficiently


  • Piloting of the initiative to start in February 2010

    For more information please contact Randeep Sudan – rsudan@worldbank.org

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e-Development Thematic Group Infrastructure Development Project

  • Virtual forum for knowledge sharing and learning on the use of ICT in development

  • A global community of practice with 2500 members and over 170 learning events delivered to date

  • Innovative use of Twitter, Facebook, LinkedIn, videoconferencing, webcasting and webinar tools

  • Website: www.worldbank.org/edevelopment

    We invite new partners and members!

    Join us!


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Thank You Infrastructure Development Project