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Conflict Management

Conflict Management. Conflict Management.

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Conflict Management

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  1. Conflict Management

  2. Conflict Management Coast Guard leaders facilitate open communication of controversial issues while maintaining relationships and teamwork. They effectively use collaboration as a style of managing contention; confront conflict positively and constructively to minimize impact to self, others and the organization; and reduce conflict and build relationships and teams by specifying clear goals, roles, and processes

  3. Objectives • What is Conflict? • Causes of Conflict • Types of Conflict Management • Collaboration = Resolution • Win – Win

  4. What is Conflict? • Antagonistic state or action (as of divergent ideas, interests, or persons). • Competitive or opposing action of incompatibles. • Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands.

  5. What Causes Conflict? • Poor communication. • Misunderstandings (Path of Meaning). • Both parties believe they are right. • Not being able to admit to being wrong. • Getting “backed into a corner.”

  6. How do you resolve conflict?

  7. Resolutions • Competing / Fighting? • Accommodating / Yielding? • Avoiding? • Collaborating?

  8. Competing / Fighting • Dissension • Escalation of Contention • Loss of Productivity • I Win / You Lose

  9. Accommodating / Yielding • Yielding party always loses • Yielding party may stop caring • Loss of productivity • I Lose / You Win

  10. Avoiding • Weakens inter-shop relationships • Justifies situation, does not resolve • Loss of productivity • I Lose / You Lose

  11. Collaborating • Strengthens relationships • Resolves situation • Increases productivity • I Win / You Win

  12. Collaboration • Confronting our conflicts requires us to: • Expose ourselves to potential ridicule and rejection. • Recognize we may have contributed to the problem. • Be willing to change. • Use effective dialogue.

  13. Collaboration • Facilitate the process by using a mediator to: • Understand each participant’s perspective through a pre-counseling session. • Set ground rules for improved communication. • Coach participants through the counseling. • Equalize power. • Help participants plan for future interaction.

  14. Conflict Management Conflict handled properly through collaboration allows us to confront conflict positively and constructively, and provides for a resolution that is not only successful, but also effective. This method ensures the conflict will end with a true win-win resolution!

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