MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 15: Internet Explorer and Remote Connectivity Tools

2. Objectives • Troubleshoot Internet Explorer • Troubleshoot certificates • Understand the Remote tools of Windows XP Guide to MCDST 70-271

3. Configure and Troubleshoot Internet Explorer • Internet Explorer • The native Web browser of Windows operating systems • Tightly integrated with other Windows applications • Can call up Word to open .doc files or Excel to open .xls files across the Web • Can be used as an FTP client Guide to MCDST 70-271

4. Configure and Troubleshoot Internet Explorer (continued) Guide to MCDST 70-271

5. Internet Options Applet • Used to define settings for Internet Explorer and general Internet access • Cookies • Text scripts that a Web browser sends to a server to customize a user’s browsing experience Guide to MCDST 70-271

6. Internet Options Applet (continued) Guide to MCDST 70-271

7. Internet Options Applet (continued) • General tab • Home page section defines the home page • Temporary Internet files section manages storage of cached materials pulled from Web sites • Cache is simply a store of frequently used data Guide to MCDST 70-271

8. Internet Options Applet (continued) Guide to MCDST 70-271

9. Security Tab • Used to manage security zones • Security zone for Internet Explorer • Used to define the levels of security imposed on different types of Web sites • An area of cyberspace with a predefined level of security restrictions Guide to MCDST 70-271

10. Security Tab (continued) • Internet zone • Contains all sites on Internet or local intranet that have not been placed in the three other zones • Local intranet zone • Contains those sites within your local intranet • Trusted sites and Restricted sites zones • Include only those sites that you specifically add to these zones Guide to MCDST 70-271

11. Security Tab (continued) • Security restrictions • Low: Provides minimal safeguards and warning prompts • Medium-low: Most content will be run without prompts • Medium: Prompts before downloading potentially unsafe content • High: Less-secure features are disabled Guide to MCDST 70-271

12. Security Tab (continued) Guide to MCDST 70-271

13. Privacy Tab • Used to set controls over cookies for the Internet zone • Setting slider offers six predefined levels of cookie security Guide to MCDST 70-271

14. Privacy Tab (continued) Guide to MCDST 70-271

15. Privacy Tab (continued) Guide to MCDST 70-271

16. Content Tab • Used to manage certificates, content, and personal information • Content Advisor used to control site access based on RSACi content ratings Guide to MCDST 70-271

17. Content Tab (continued) Guide to MCDST 70-271

18. Connections Tab • Used to manage the methods by which Internet Explorer accesses the Internet or the LAN • Add button opens the wizard from the Network Connections tool • Remove button deletes the connection object from the system • Settings button used to alter the settings of the selected connection object Guide to MCDST 70-271

19. Connections Tab (continued) Guide to MCDST 70-271

20. Connections Tab (continued) Guide to MCDST 70-271

21. Programs Tab • Specifies which programs Windows will use automatically when content of a specific type is encountered while using Internet Explorer • Allows you to configure these six services: • HTML editor – E-mail • Newsgroups – Internet call • Calendar – Contact list Guide to MCDST 70-271

22. Programs Tab (continued) Guide to MCDST 70-271

23. Advanced Tab • Used to set a wide range of capabilities and features of IE • Defaults usually sufficient for most environments Guide to MCDST 70-271

24. Troubleshooting Internet Explorer • Verify that the problem is actually Internet Explorer and not a network communication issue • Check to see if the problem lies with the client or with the remote system’s information services • If problem lies with a specific client’s Internet Explorer, determine if system has been altered from the default or standardized configuration Guide to MCDST 70-271

25. Troubleshooting Certificates • Certificates • Provide proof of identity for network and Internet communications • Digitally signed statement used for authentication and to aid secured communications • Product of a cryptographic mechanism known as public key infrastructure (PKI) Guide to MCDST 70-271

26. Troubleshooting Certificates (continued) • Certificate Authority (CA) • Responsible for creating, issuing, managing, and revoking certificates • Can be a server computer system within your organization’s network or • A service offered by an independent third-party organization • Example: VeriSign Guide to MCDST 70-271

27. Troubleshooting Certificates (continued) • Certificate Authority (CA) (continued) • Responsible for investigating identity of individuals and organizations assigned certificate • Can revoke a certificate at any time • For a certificate solution to function, you must have trust relationship with issuing CA of certificates you are likely to receive Guide to MCDST 70-271

28. Troubleshooting Certificates (continued) Guide to MCDST 70-271

29. Windows XP Remote Tools • Remote Assistance • Allows distant user to view your desktop and have control over mouse and keyboard activities • Remote Desktop • Enables you to access your client’s logon environment from a remote system Guide to MCDST 70-271

30. Windows XP Remote Tools (continued) Guide to MCDST 70-271

31. Remote Assistance • Designed to simplify the task of training users or walking users through tasks • Supports real-time, two-way chat between end user and the remote assistant Guide to MCDST 70-271

32. Remote Assistance (continued) Guide to MCDST 70-271

33. Remote Assistance (continued) Guide to MCDST 70-271

34. Remote Desktop • Developed so that workers can access their work desktops from their home systems • Can be used to: • Take control over another system on the same local area network or • Reach across the Internet to take control of a distant system • Must be enabled through the System applet Guide to MCDST 70-271

35. Remote Desktop (continued) • Can be used across a LAN or over the Internet • Will not function across the Internet if target client is: • Behind a NAT (or PAT) system or • Using the private IP addresses from RFC 1918 Guide to MCDST 70-271

36. Remote Desktop (continued) Guide to MCDST 70-271

37. Remote Desktop (continued) • General tab • Used to define the NetBIOS name or IP address of the target system • Display tab • Used to configure the graphical display of the resultant connection window • Local Resources tab • Used to configure whether sounds from the target system are played through your local client Guide to MCDST 70-271

38. Remote Desktop (continued) • Programs tab • Configures programs to launch automatically upon connection via Remote Desktop • Experience tab • Used to optimize performance of Remote Desktop when connecting over slower bandwidth links Guide to MCDST 70-271

39. Summary • Internet Explorer • Native Web browser of Windows XP • Troubleshooting IE involves • Verifying network connectivity • Verifying compliance with organization configuration standards • Reversing any end user changes Guide to MCDST 70-271

40. Summary (continued) • IE • Uses certificates to prove identity • Remote Assistance • Can be used to interact with a remote user and their computer • Remote Desktop • Gives user ability to remotely operate a system Guide to MCDST 70-271